how to energize your exercises
TRANSCRIPT
How to Energize ���Your Exercises
Presented by:
Raychel Oshea-Patino, PVH Corp. Dov Gardin, Lootok
November 12, 2012
2
Lootok is a bit different than
most consulting companies.
Business Con*nuity & Crisis Management Program Branding
Research-‐Based Cogni*ve Learning Techniques
Ac*vity-‐Based Data Collec*on
4
Agenda:���
1. Introduction ���
2. Awareness and Adoption Activities���
3. Learning and Training Exercises���
4. Wrap-Up and Q&A
• Have you exercised plans in ���the last six months?
• How did the plans hold up ���through Hurricane Sandy? ���
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• It’s unexpected and sticky.
• It provides shared experiences and a common ���understanding.
• “Experience provides skill and skill generates intuition.” ���~ Dr. Dietrich Dorner, author of Logic of Failure
Every plan carries the inherent risk of being executed.
People will respond to a crisis, not a plan.
| NEM-BC | Prepared by HSE&BC | October 2012 | Business Use Only
Why do we use an activity-based approach?
What sorts of activities do we use?
Activities Raise Awareness and Adoption.
Exercises Facilitate Learning and Training.
• The bug is round.
• It has eyes and antenna.
• It has 8 legs. Two are longer than ���the others.
• It has wings - each with a spot on it.
• Each foot has feelers.
Let’s Draw a Bug!
What does your bug look like?
A report emerges that fabrics
originating in some countries in Asia have
a high level of formaldehyde in them.
In a newscast for a mainstream media
outlet, a reporter holds up a designer garment ���
as an example.
Evaluate the Event.
Ask if the situation is a crisis.
GAME BOARD IMAGE SLIDE
Alternate Site(s)Your Site
Command
Center MOD Towers
Standby
Associates
Homes
Amount AvailableCorporate Affairs
1 Laptop1 Blackberry
Commercial
1 Laptop1 Blackberry
IT
NoneLogistics
1 Laptop2 Blackberrys
P&O
NoneS&F
1 Laptop1 Blackberry
Sales
6 Laptops6 BlackberrysTotal10 Laptops11 Blackberrys
Equipment/Resource Availability
BCMMARSBCM2012
BUSINESS CONTINUITYMANAGEMENT
Your associates have the following resources with them.
Commercial
MarketingOutbound Logistics
Engineering
Commercial
Marketing Outbound Logistics
Engineering
Commercial
MarketingOutbound
Logistics
EngineeringPO Requisition
handling
RTO _______________
Process #2
RTO _______________
3 days
6 hours
Super systemmaintenance
RTO _______________2 days
Process #99
RTO _______________6 hours
Managing ordersubmission
RTO _______________
PO processing for normal ordering
and special
RTO _______________
6 hours
24 hours
New productdevelopment
RTO _______________24 hours
QualityManagement
RTO _______________24 hours
PO Processing
RTO _______________
PO Requistion
Handling
RTO _______________
6 hours
6 hours
Managing
Complaints
RTO _______________12 hours
Managing
Contract
RTO _______________2 days
QuantityDescription
Unit Price ($)
Line Total
Scanners
250
Desktops
1,250
Blackberrys
250
Fax Machines
500
RSA Tokens
0
Printers
750
Copiers
2,000
Phones
250
Laptops
2,500
Total
VENDOR:
SHIP TO:
Purchase Order for AAA SiteBCMMARSB
CM2012
BUSINESS CON
TINUITYMANA
GEMENT
Signed:
Name & Function:
Complete all details on the form and return to the MOD office for fulfillment of order:
Memo from ABC Site
BCMMARSBCM2012
BUSINESS CONTINUITYMANAGEMENT
TO: Factory Manager at AAA site
SUBJECT: Relocation of AAA Associates to ABC Site
I am sorry to hear about the flooding of AAA site and all at ABC site are here to offer
any support required.
Unfortunately our office is currently being refurbished and hence is also closed for 1
week so the AAA associates cannot relocate to ABC site until the work is completed.
Once we re-open we will have office space for 10 AAA associates.
Our key associates have relocated to an external office space called “MOD Towers”
who may have space at short notice. The costs are:
$100 per associate per day (for immediate access)
$50 per associate per day (if booked 1 week in advance)
The MOD office team can assist you with access to MOD Towers if you request a
“Contract for MOD Towers”.
SIGNED: Jan Bergen, ABC Site, Any Road, Any City.
scanners
phones
fax machines
copiersprinters
desktops
PO Processing
RTO _______________
PO Requistion Handling
RTO _______________
6 hours
6 hours
Managing Complaints
RTO _______________12 hours
Managing Contract
RTO _______________2 days Blackberrys
laptops
Wrap-up and Q&A
Raychel Oshea-Patino BC Program Manager
PVH Corp.
Dov Gardin BCM Advisor
Lootok