how to drive business through employee engagement
TRANSCRIPT
How to Drive Business through Employee Engagement
December 5, 2012
Presented by: Maysa Hawwash, National Manager – Talent Management Solutions
For audio, it is recommended you dial inA copy of the slides + recording will be available post webinar
AUDIO: 1-877-668-4493Access Code: 667 614 057
Event Password: 1234WebEx Support: 1-866-863-3910
Agenda
• What is Employee Engagement
• The Engagement Factor
• Metrics
• Customer Engagement
• Fit
• How to Drive Employee Engagement
Cost of Disengagement
• Actively disengaged employees are disruptive and negatively influence their peers
• Loss of key talent
• Severe client dissatisfaction
• Significant impact on Organization’s bottom line
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Metrics
• Ratio of engaged vs. non-engaged employees
– Measured over a period of time
– Look at business unit, team, or country scores
– Measure favourable scores as well as unfavourable scores
• Focus hugely on customer interacting employees
• Measure customer engagement
• Communicate results openly to employees
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Employee Engagement =Customer Engagement
• Emotional decision-making
• Emotional engagement
• What drives employee behaviour?
• Environment directly impacts customer engagement
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The Importance of Fit
Are you looking for the right fit when hiring?
Fit with culture
Fit with Manager
Fit with the team
Fit within Role or task
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What Drives Engagement?
1. Knowing what’s expected at work
2. Having the tools needed to perform work
3. Having the opportunity to leverage one’s strengths
4. Recognition
5. Feeling supported
6. A mentor or a coach
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What Drives Engagement?
7. Being heard
8. Sense of importance of the job performed
9. Commitment of co-workers to quality work
10.Frequent and relevant feedback on work performance
11. Having a friend or a trusted confidant
12.Opportunities to learn and grow
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How Can You Drive Engagement
It’s a continuous process that requires involvement and commitment across all levels within an organization:
Get your strategy right
Get intimate with your business problems
Align your recruitment
process – it’s all about FIT
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How Can You Drive Engagement
It’s a continuous process that requires involvement and commitment across all levels within an organization:
Get smart with communication
Grow talent from within
Be transparent about what you’re doing
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Critical Skill
• Recognize strengths of individuals and teams and align them with your organization’s goals.
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Special Offer
Improve employee engagement and align individual/team goals with that of the organization, using Drake’s P3 Personality Assessment tools.
Contact Maysa and try it for free today!
Questions
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Q & Awith Maysa Hawwash, National
Manager,Talent Management Solutions
Drive Business through
Employee Engagement
Upcoming Webinar
Register at http://drake-webinars.com
December 6, 12pm EST
A Business Guide to Workplace Inspections, hosted by Kathleen Collins – Health & Safety Manager, Drake International
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Thank You for Attending For Questions please contact Maysa Hawwash
416-216-1067
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