PRESENTED BY :- UJJWAL SINHA

Why is this topic important?

How do the difficult people

behave?• They are negative.

• They are pot-stirrers. They

are selfish.

• They won’t take

responsibility for their

behavior.

• They are arrogant.

• They are disrespectful. .

• They are passive-

aggressive.

• They disregard policy.

• They are unmotivated and

lazy.

DIFFICULT PEOPLE

Most of us encounter unreasonable people in our lives. We may be “stuck” with a difficult individual at work or at home. It’s easy to let a challenging person affect us and ruin our day.

Tanks

Know-It-Alls

Think-They-Know-It-Alls

Maybe Person

No Person

Whiners

TYPES OF

DIFFICULT PEOPLE

SHERMAN TANKS

• Aggressive, in your face behavior verbal and physical behavior…goal is control at all costs…I win/you lose!

• Tanks will never back down!

Deal with them by:

• Maintaining eye contact…

• Standing your ground, but not getting into a fight with them…it will only escalate the fight

• Smiling/maintaining self control

THE KNOW- IT- ALLS

Dominates conversation with lengthy, haughty arguments, and eliminates opposition by finding flaws and weaknesses to discredit other points of view. Is very knowledgeable and competent.

Deal with them by:. Picking your battles…sometimes it is best to

ignore them or thank them for the information.

. Never ever asking for their opinion

. Recognize that their knowledge is a valuable asset

THE THINK THEY KNOW IT ALLS

Do not know what they are talking about, but they have a knack for conversation and act like a professional.

Deal with them by: State the correct facts or give alternative

opinions in as much detail as you can. Move on to the next topic as soon as you

correct a balloon. This gives the balloon enough time to

deflate with as little embarrassment as possible.

THE MAYBE PERSON

They lose themselves on analyzing things to death and never get back on track;

Have great difficulty saying anything that might be hurtful or distressing to anyone so…they do nothing at all !

Fraught with indecisiveness !

Deal with them by: Making sure they have a dead line and know

the reason for the dead line. Being helpful and providing background info

to help them make a decision to commit to work asked of them.

THE NEGATIVIST … BETTER KNOWN AS THENO PERSON

Pessimistic; Tear down morale; Feel that those with power can’t be

trusted…suspicious and paranoid Feel like they have no control over anything;

Deal with them by: Ask what’s the worst that could happen? Don’t argue with them ! Distance yourself from them or limit your

time with them to maintain a positive outlook;

THE COMPLAINER…ALSO KNOWN AS THE WHINER

Nothing, it seems, is ever right for them; They give little specific information about the

complaint; They usually state a complaint and then walk away;

Deal with them by:

Ask them to do the opposite; Ask for specifics: who, what, when, where, why, and

how; View the complainer as a resource. Sometimes what

they complain about really is a problem that needs to be resolved.

What are some successful

strategies for dealing with difficult people?

• Label them.• Neutralize them• Predict them.• Inform them• Ignore them.• Avoid them.• Expose them.

• Circumvent them.• Use them.• Confront them.• Rehabilitate them.• Discourage them.• Ridicule them.• Isolate them.

CONCLUSIONDifficult people are everywhere. Maybe

you're one of them? Or maybe, everyone is difficult during certain moments of their life. Either way, eventually you'll need to work

or compromise with a person that you think is difficult

In conclusion, to know how to handle unreasonable and difficult people is to truly master the art of communication. As you

utilize these skills, you may experience less grief, greater confidence, better

relationships, and higher communication prowess. You are on your way to

leadership success….!!