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Speaker: Herwart Schuette, Docware GmbH, Germany How to create parts catalogues effectively and at lower costs

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Page 1: How to create parts catalogues effectively and at lower costs · How to create parts catalogues effectively and at lower costs. 2 ... PPS, PDM, CAD, e-commerce, e-procurement and

Speaker: Herwart Schuette, Docware GmbH, Germany

How to create parts catalogueseffectively and at lower costs

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Agenda

• Docware in short• Comparison of parts catalogue creation conventional and

with professional parts catalogue software• Parts catalogue software PARTS-PUBLISHER• Example of a PARTS-PUBLISHER parts catalogue• Benefits and cost saving potentials of PARTS-PUBLISHER

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Docware GmbH

• Headquarter: Fuerth, Germany• Privately owned• Established: 1987• 28 employees

Core Skills:Solutions for the information management in the after-salesservice and the spare parts business e.g.:• Spare parts catalogues & service information systems• Spare parts shops

All solutions are based on PARTS-PUBLISHER• Solutions based on the standard product PARTS-PUBLISHER• Customised solutions

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PARTS-PUBLISHER Installations in Europe, Asia, Australia and USA: > 300

USA

Asien:China, Korea

Europe:Germany, Austria,Switzerland, France,Belgium, Luxembourg,Ireland, Great Britain,Denmark, Sweden,Spain, Czechia

Australia

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Docware CustomersSuccessful with PARTS-PUBLISHER

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PARTS-PUBLISHER

How to create parts catalogueseffectively and at lower costs

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Obstacles of Conventional Supply of Parts and After-Sales Service Information

Complex, expensive, error-prone• A lot of manual processes • No continuous using of existing data and data structures• Missing integration with ERP, PLM, CAD systems, etc.• Multi-processing for publishing catalogues in different media• Different systems used to create paper and electronic catalogues• Media breaks• Redundancies

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The Solution: Electronic Parts CataloguesSpare Parts Catalogue Software PARTS-PUBLISHER

Easy, economic, future-proof• Automated processing (incl. Linking) of complex service, product

and spare parts information• Continuous using of existing data and data structures• Easy integration with ERP, PLM, CAD, E-Commerce systems, etc.• Single source publishing (paper, CD, DVD, Internet)• Optimised documentation and presentation of linked service and

parts information

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PARTS-PUBLISHER

PARTS-PUBLISHER Standardsoftware for electronic parts catalogues

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Catalogue Creation with PARTS-PUBLISHER

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Comparison of parts catalogue creationConventional - With Parts Catalogue Software PARTS-PUBLISHER

The continuous use of existing data means effectiveness, increased production, improved quality and customer satisfaction

The uncontinuous usage of data means re-creation, delays and higher costs

Updates require minimal effort; Updating of CDs in circulation possible via the Internet; no redistribution of CDs required

Great deal of effort for updates: Updates come along with the distribution of change notifications or redistribution of catalogues, high material costs

Simple connection to ERP, PPS, PDM, CAD, e-commerce, e-procurement and e-service systems

Lack of integration in an existing IT environment, isolated solutions

Consistent data without redundanciesMedia breaks, redundancies

Media-neutral management and processing of data, free choice of the output medium, production of all media (cross-media publishing) from one data pool (single-source)

Multiple editing of the data for output on/in various media

High degree of automation for data processing and catalogue creation

High percentage of manual work steps during data processing and catalogue creation

Automatic (also manual if desired) processing of data, standardised data import

Manual processing of data

Central data storageDecentralised data management

With PARTS-PUBLISHERConventional

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PARTS-PUBLISHERFeatures

• Standard software with open system architecture(standardised interfaces) market driven, technicallymature product, guarantee of continuous development, easyintegration, easy customising

• Modular design configuration as required, scalability• High configuring capability flexible customising• SAP certified• Based on industrial standards future-proof, safe

investment• With or without 3D integration

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PARTS-PUBLISHEReasy integration with

ERP, PPS, PDM, PLM, CRM, SRM, CAD, etc.

SAP PSIpenta BaanNavision

Intershop Click Commerce

etc.

Axapta

Teamcenter

PARTS-PUBLISHERStandard Interfaces, Integration with an Existing or Planned IT Environment

keytech PLM

ABASWindchill

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Optimiertes Informationsmanagement

im Aftersales und im Ersatzteilwesen

PARTS-PUBLISHER Catalogue Examples

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Optimiertes Informationsmanagement

im Aftersales und im Ersatzteilwesen

Benefits, Cost Savings

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Saving of time and money at all processes:

Administration & consolidation of service and spare part data

Procurement, stock

Catalogue creation& modification

Publishing and distribution

Cost Saving in Catalogue Creation

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Bundling of different data sources in one central catalogue databaseModifications of data in connected systems (ERP, PLM, etc.) run directlyinto the catalogue database

Cost Saving in Catalogue Creation

Administration & consolidation of service and spare part data

Procurement, stock

Catalogue creation& modification

Publishing and distribution

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Automated data processingDirect data exchange with ERP, PLM, CAD systems etc. possibleAll catalogues from one and the same data pool; order-, customer-, user-or version-specific catalogues on demandCatalogue templates once configured can be utilised again and againMultilingualism point and clickCatalogue modifications and updates with only a few mouse clicks; modifications effect all media (CD-ROM, paper, Internet ); no redundancies

Cost Saving in Catalogue Creation

Administration & consolidation of service and spare part data

Procurement, stock

Catalogue creation& modification

Publishing and distribution

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Single source publishing, all media from one data source

Saving of paper

Update of distributed catalogue CDs via Internet

Cost Saving in Catalogue Creation

Administration & consolidation of service and spare part data

Procurement, stock

Catalogue creation& modification

Publishing and distribution

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Catalogue updates at low costs possible; therefore shorter update cyclespossible; therefore smaller editions; therefore lower costs for storingpaper and CD catalogues

Smaller storage space for supply inventory of CDs; stockkeeping forInternet catalogues obsolete

Cost Saving in Catalogue Creation

Administration & consolidation of service and spare part data

Procurement, stock

Catalogue creation& modification

Publishing and distribution

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Summing up: Savings mainly based on:

• Connection of data sources• Central data organisation• Automation of data import• Automation of data processing / catalogue creation• One data stock for all catalogue media (Single Source)• Flexible further and multiple use of data

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Possible 60 % Cost Savings

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Optimiertes Informationsmanagement

im Aftersales und im Ersatzteilwesen

Statements of Customers

Cost Savings, Increased Effectiveness

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Stiebel EltronIncreased Effectiveness, Cost Savings

Source: Stiebel Eltron GmbH & Co. KG, March 2009

• Electrical devices for domestic hot water, central heating, air-conditioning• Headquarter: Holzminden (D), 16 subsidiaries and numerous agencies throughout the world• 3000 employees, turnover 2007 (incl. turnover of sales organisations): 400 Mio €• PARTS-PUBLISHER spare parts catalogue system, catalogues on CD and on the Internet

Savings

Time saving in data check due to automatic data check with

PARTS‐PUBLISHER

Cost savings in catalogue productioneffected by

PARTS‐PUBLISHER

Hours / Year

Savings

Costs for productionof parts catalogueswithPARTS‐PUBLISHER

Costsbe

fore

using

PART

S‐PU

BLISHER

Time expenditure usingParts‐Publisher

Time saving

Expenditure of time in data check before using Parts‐Publisher

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Stiebel EltronIncreased Effectiveness

Source: Stiebel Eltron GmbH & Co. KG, March 2009

Production of double the catalogues in the time period

So farSo far

WithParts‐Publisher

WithParts‐Publisher

Number of brand catalogues Number of Internet catalogues

Increased quantity

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Stiebel EltronShortened Update Cycles Increase Up-To-Dateness

Source: Stiebel Eltron GmbH & Co. KG, March 2009

Less effort for catalogue updating allows for shorter update intervals

Improved quality and up‐to‐dateness

Update intervals so far Update intervals withPARTS‐PUBLISHER

Months Months

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Hekuma GmbH, EchingCost Savings

• Manufacturer of injection molding machines• Turnover 2006: 35 M €• Employees: 150• 3D parts catalogues directly from Inventor

Source: Helmut Schmid, Head of After-Sales Service, Hekuma GmbH, Eching, Germany

Cost savings of about 20.000 € p.a.

• Cost reduction in creation of catalogues and media• Cost reduction in order processing and administration• Cost reduction in support and hotline (less callbacks)

Benefits, Cost Savings

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28

Masa AG, AndernachIncreased Effectiveness of the Documentation Department

• Manufacturer of machines and turn-key plants for the building materials industry• PARTS-PUBLISHER parts catalogue system (CD, Internet) with integrated 3D models directly from

SolidEdge

Source: Technical Documentation, Masa AG, Andernach, Germany

drawings/projectprojects/year

old old newnew

Reduced number of recreated drawings, increased number of catalogue projects

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SENNEBOGEN MaschinenfabrikIncreased Effectiveness, Cost Savings

• Manufacturer of cranes, telescopic cranes, special machinery, materials loaders and hydraulicearth moving machinery

• PARTS-PUBLISHER parts catalogue system integrated with keytech PLM (leading system)

Source: SENNEBOGEN Maschinenfabrik, Straubing, Germany

Order-specific cataloguesNO order-specific catalogues

Creation of a catalogue CD takes about 15 minutes; PDF < 1 hour

Creation of a catalogue tookweeks

Today:Before:

Cost savings in paper: 750.000 pages of paper p.a. less

0100200300400500600700800900

1000

1999 2006

Anzahl derKataloge

Increased effectiveness of thetechnical documentationdepartment:

1999: ca. 300 parts catalogues2006: ca. 1000 parts catalogues

Reduced effort in catalogue creation:

Number of Catalogues

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Stahl KonecranesCost Savings

• Manufacturer of carriers, lifting tools• 3D-Parts catalogues for Straddle Carriers• XVL Converter at Solid-Edge work station

„We save 73 hours of work per catalogue using 3D-data from SolidEdge directly forthe catalogue creation. CD catalogues instead of printed catalogues save about3000 € per order.“

Michael Dietterle,Head of Technical Documentation,Konecranes Straddle Carrier Business, Germany

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Zeiss Industrial MetrologyCost Savings

„450 service technicians world wide use our service DVDs. We update these DVDs12 times a year. Upating our distributed DVDs via Internet saves 28.000 € p.a.. This amount would incur, if the DVDs would be re-produced and re-distributed.

Michael Maurer,Head of Technical Documentation,Zeiss Industrial Metrology, Germany

• Manufacturer of industrial measuring systems• Spare part and service information on DVD • 12 catalogue updates p.a.

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Kögel FahrzeugwerkeDecreased Ordering Errors

• Commercial vehicles, semi-trailers for general carriage of goods and vehicles for intermodal transport, production of ca. 30.000 vehicles a year (2007), 41 vehicle lines, 50.000 vehicle variants

• 1500 employees (2008), turnover (2005): 250 m€• Online service portal for spare parts ordering, complaint processing and vehicle history

(introduction october 2006) based on PARTS-PUBLISHER, PSIpenta, up2date and [email protected]• 3500 parts orders on an monthly avarage (19 % of the volume of orders is generated by the

service portal)

Ordering errors reduced by about 20 %

0102030405060708090

100

2005 2008

%

2006 2008 Year

Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany

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Kögel FahrzeugwerkeRelief of the Ordering Hotline

Ordering hotline calls reduced by about 30 %

0102030405060708090

100

2005 2008

%

2006 2008 Year

Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany

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Kögel FahrzeugwerkeReduced Expenditure of Time for the Order Processing

Source: Kögel Fahrzeugwerke, After Sales Parts Logistic, Ulm, Germany

Order processing time reduced by about 20 %

0102030405060708090

100

2005 20082006 2008 Year

about 150 spare part orders/day(as at June 2008)

%

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Philips Healthcare, Best (NL)Reduced Calls on the Help Desk

Source: Spare Part Call Reduction Report, Philips Medical, Best, Netherlands, June 2007

Spare Part Calls as % of total HD Calls

0,0%

5,0%

10,0%

15,0%

20,0%

25,0%

30,0%

35,0%

40,0%

mrt-02

jun-02

sep-0

2de

c-02

mrt-03

jun-03

sep-0

3de

c-03

mrt-04

jun-04

sep-0

4de

c-04

mrt-05

jun-05

sep-0

5de

c-05

mrt-06

jun-06

sep-0

6de

c-06

mrt-07

jun-07

sep-0

7de

c-07

Months

% S

P C

alls

/ HD

Cal

ls

ActualTarget

Introduction e-SPF

Start improvement Target 8 months

Introduction PARTS-PUBLISHER

Month

Percentage of spare part related calls to the total number of Helpdesk callsEr

cent

age

of s

pare

par

trel

ated

calls

on th

eto

tal

num

bero

f Hel

pdes

kca

lls

In 2001, the number of spare part case related to the total number of Hepdesk cases was about 1 to 3In 2005, this number was reduced to 1 to 7

From 2002 to 2006 the absolute number of spare part related Helpdesk calls decreased by 92 %

Target 8 month

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36

Philips Healthcare, Best (NL)Reduced Calls on the Helpdesk

0

500

1000

1500

2000

2500

3000

2001 2005 2006 2007

3D-Säule 1

From 2002 to 2006 the number of spare part related Helpdesk calls decreased by 92 %

Number of calls

Year

expected

Source: Spare Part Call Reduction Report, Philips Medical, Best, Netherlands, June 2007

Spare part related Hepdesk calls

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Where the profit comes from

one creation process15%

no paper8%

1st Line Service44%

3rd line Service22%

2nd line Service11%

Philips Medical Systems, HamburgReturn on Invest

Source: Presentation Bernd Lehmanski, Manager Technical Automation Information Technology, Philips Medical Systems, 2005

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Thank you for your attention!

www.docware.com


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