how to create a quality management plan
DESCRIPTION
http://qualitymanagementsystem.com/total-quality-management/how-to-create-a-quality-management-plan/ In today’s competitive global marketplace, a company’s quality management plan can help identify gaps in customer expectations, determine where corrective action is necessary and provide a system for continuous improvement. While some departments, such as operations or production may have strict controls and inspections, others may operate “on the fly” without any documented procedures or work instructions. An integrated total management system brings all departments under the same total quality management (TQM) umbrella.TRANSCRIPT
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Quality management plan can help: Quality management plan can help:◦ Identify gaps in customer expectations◦ Determine where corrective action is necessaryDetermine where corrective action is necessary◦ Provide a system for continuous improvement
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Involve everyone in the organization Involve everyone in the organization Begin with the senior management team
The management team are: The management team are:◦ The driving force◦ Providing resources◦ Providing resources◦ Providing support and motivation
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Collect and gather all: Collect and gather all:◦ Policy and procedures manuals◦ Any quality data reportsAny quality data reports◦ Information on returns rework, etc.◦ Information on
lost productivity
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Examine: Examine:◦ Customer feedback◦ SurveysSurveys◦ Emails◦ Social network postsp
Look at:◦ Previous audit reportsp◦ Frequency and extent of warranty work ◦ Corrective actions
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What Your Customers Want: What Your Customers Want:◦ What they like◦ Why do they buy your products or servicesWhy do they buy your products or services◦ Feedback on current product or service quality
Do some benchmarking Do some benchmarking with competitors
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Compare baseline information to customers’ Compare baseline information to customers needs
Identify the gap Identify the gap Create a quality team
U d t d h lit d i t Understand where quality needs improvement
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Gather your data and information Gather your data and information Identify the weaknesses in current QMS
Compare to an established system such as Compare to an established system, such as ISO 9001
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Based on the gap analysis findings Based on the gap analysis findings, brainstorm ideas for quality improvements
The findings and recommendations become The findings and recommendations become the quality management plan
Report to senior management for Report to senior management for implementation
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