How to create a perfect employee satisfaction survey: 5 things that you should know

A happy employee is a productive employee. And one who is more likely to interact well with customers.

You can only have a happy workplace when your employees are happy. And happy employees result in better service. When you have dissatisfied employees, you’ll find :

• Productivity is low • There is more employee turnover • Absenteeism rises • You have labor conflicts

The best way you can get valuable insight into how your employees think and feel is by using surveys. The information you glean from surveys will tell you if they are happy with the business climate, with their roles and responsibilities, and with their experiences at the company.

Here are five important points you should consider when you make an employee satisfaction survey:

1. FREQUENCY

Some companies use surveys once a year to measure employee satisfaction and others never produce surveys to check their organizational climate.

Issues that could lead to employee dissatisfaction should continually be considered important. For this reason, you must adopt this task as part of your culture, which implies you should make surveys constantly routine measures.

2. VARIABLESWhen you design your employee survey, you should include many different variables about your employees.

Here we mention a few: • Are there stress and conflict resulting from their current

position? • Do they have physical space and adequate work tools? • Workplace safety -- how safe do they feel? • Do they have the necessary support to do the work? • Motivation -- do they have enough or do they need more? • and more…

3. TARGET

One of the main aspects you must consider when making a survey is your target. In this case you are going to ask your employees.

We recommend making a complete study, which includes all the areas of your company.

Before rolling out your employee satisfaction survey, explain why you are conducting this study.

4. FEEDBACK

When you design your survey for assessing employee satisfaction, you should design it with the expectation of receiving measurable results.

Perhaps the most essential piece of an employee satisfaction survey is getting feedback and listen to what your employees have to say. You might be pleasantly surprised at how intuitive some of your employees suggestions are.

5. RESULTS

Employee satisfaction surveys are a great way to recognize areas of opportunity for the company to grow in an integral manner, especially when considering human development.

If the goal of the survey is getting information directly from employees, the ideal is to consider the results for implementing changes that most directly benefit your employees. Your company must be open to accepting different opinions with integrity and without retaliation.

These suggestions can help you realize some major improvements in your work processes or, at the very minimum, increase employee satisfaction.

Because a happy employee is a productive employee. And one who is more likely to interact well with customers.

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