how to create a competency-based training program | webinar 03.31.15
TRANSCRIPT
HOW TO CREATE A COMPETENCY-BASED TRAINING PROGRAM
WEBINAR BROUGHT TO YOU BY:
? Are you currently using competencies in your training program?
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WHAT YOU’LL TAKE-AWAY
Key characteristics of competency-based training and how you can apply them to your program.
A straightforward seven-step process that you can use to implement competency-based training.
Online resources provided by BizLibrary to help you create your program.
Does competency-based
training (CBT) remain
relevant in today’s evolving
workplace?
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IT’S A VUCAWORLD…
VOLATILITYUNCERTAINTY
COMPLEXITYAMBIGUITY
CHALLENGES
INTERNAL CHALLENGES:
Employee retentionWorkplace demographics
EXTERNAL CHALLENGES:
Change and capacity to adapt
CHANGING
OUR LEARNING
STRATEGY
Demographics
Behaviors
Technology
THE % OF KNOWLEDGE IN YOUR
BRAIN NEEDED TO DO YOUR JOB
1986 – 75% 1997 – 15-20% 2006 – 8-10%
Source: Robert Kelly, Carnegie-Mellon University
Competency-based training
focuses on identified workplace
behaviors essential to achieve
organizational strategic goals.
THE COMPETENCY-BASED TRAINING APPROACH
Learner Focused
Ability to do vs Know
Aligned to Strategic
Objectives
Focus on Skills,
Knowledge and Behavior
BUILD ON STRENGTHS
FOCUS ON IMPROVED
PERFORMANCE
EMPLOYEE FOCUSED
TARGETED SKILLS / KNOWLEDGE
ALIGNMENT
KEY CHARACTERISTICS
ALIGNMENT
CONTINUOUS ADJUSTMENTS BASED ON ORGANIZATIONAL GOALS
EMPLOYEE FOCUSED
WHAT KEY COMPETENCIES ACTUALLY SUPPORT THE ACHIEVEMENT OF THE EMPLOYEE’S GOALS?
Managers have unique opportunities in their daily interactions with
employees to empower them to discover and develop their
strengths, and they have the ability to position employees in roles
where they can do what they do best every day…
…Employees who feel engaged at work and who are able to use their
strengths in their jobs are more productive and profitable and have
higher quality work.
Source: Gallup Study, 2013 State Of The American Workplace
“
BUILD ON STRENGTHS
DIFFERENT LEARNING STYLES AND THE COMPLEXITY OF THE NEW SKILLS AND KNOWLEDGE
TARGETED
SKILLS AND KNOWLEDGE ARE GAINED WITH THE PURPOSE OF SUPPORTING PERFORMANCE.
PERFORMANCE ANALYSIS
ASSESS AND MEASURE
CREATE INDIVIDUAL DEVELOPMENT
PLANS
ESTABLISH COMPETENCIES
ESTABLISH JOB ROLE STANDARDS
IDENTIFY SKILL GAPS
IMPLEMENTATION PROCESS
Performance Analysis
BEGIN WITH THE END IN MIND
ACCOMPLISHMENT OF THE ORGANIZATION’S GOALS
NEED FOR SPEED AND NEED FOR COMPETENCY
Establish Competencies
TOP PERFORMERS ACROSS JOB ROLES
CRITICAL CHARACTERISTICS AND CAPABILITIES
NEED FOR SPEED AND NEED FOR COMPETENCY
CORE COMPETENCIESIndustry and culture
JOB FAMILY COMPETENCIESBusiness discipline
JOB ROLE COMPETENCIESLevel of mastery required
Competency Levels
What about new and
emerging competencies?
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Establish Job Role Standards
LEVEL OF MASTERY REQUIRED
INDIVIDUAL CONTRIBUTOR, MANAGER OR EXECUTIVE
BENCHMARK AND ASSESS
Identify Skill Gaps
DIFFERENCE BETWEEN DESIRED AND ACTUAL LEVELS OF PERFORMANCE
3-4 KEY COMPETENCIES
IDENTIFY APPLIED COMPETENCIES
COMPETENCY SUPPORTING BEHAVORS
Customer Focus Considers both short and long-term
interests of the customer in making
service decisions
Creates strategies to help the organization
serve customers more effectively
Establishes and maintains effective
relationships with customers and gains
their trust and respect.
Identify Skill Gaps
INDIVIDUAL DEVELOPMENT PLAN
Name:
Position:
Manager:
Date:
CAREER PLANPersonal Mission Statement
SHORT-TERM CAREER GOALS (1-2 Years)
Area of Interest / Positions Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
LONG-TERM CAREER GOALS (3-5 Years)
Area of Interest / Positions Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
Individual Development Plans
OBJECTIVE INFORMATION
LEARNING STYLES
CAREER PLAN
MANAGER SUPPORT
Assess and Measure
PERFORMANCE IMPROVEMENT
BEHAVIOR CHANGE
ORGANIZATIONAL CAPABILITIES
KEY TAKE-AWAYS
Take time to understand what competencies are important to your organization and employees.
Only focus on a few at time to be most effective.
Competency-based training focuses your training efforts based on business needs and performance improvement.
RESOURCES TO CREATE YOUR COMPETENCY-BASED TRAINING
PROGRAM
COMPETENCY TOOLKITS FOR ON-THE-JOB DEVELOPMENT
THOUSANDS OF COURSES .
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Jessica Petry
Sr. Marketing Specialist
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Marketing
@chrisosbornstl
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