How to be a S

Vinit TibrewalMarketing Analyst, ServiceDesk Plus

by using a self-service portal

There are two types of IT servicerequesters in this world...

The DIY (Do it yourself) people

And the help desk callers (HDCs)

The HDCs hardly solve issues themselves

“Hey Stark, reset my password, will you? I can hardly work like this.”

Simple, he'll call the help desk.

Then, he'll relax with a cup of coffee and wait for the password reset

At the IT service desk office, Stark, the IT admin, is busy restoring a business email service.

Stark recieves John's SMS..

While Stark works on restoring the email service, he gets calls from other end users…

"Hey Stark, how do I convert my doc into pdf?"

"Stark, I cant find the power switch on the printer."

These help desk

callers cost their

companies almost

100 thousand

dollars every year

because they make

service desk do tasks

that they can do

themselves.

The Alternative?

The self-service portal

The self-service portal is a

platform where requesters

can log their service

requests.

You can track your ticket status

and communicate with the IT

person.

Search the solutions

(Knowledge Base) for simple

IT information.

So, skip running to your

IT even for petty issues.

Start using a self-service portal and become a smart user today!

Issued in the interest of service desk teams worldwide!

www.servicedeskplus.com

The IT help desk solution that comes with a free self-service portal for end users.