How to Avoid the Seven

Deadly Sins of Professional

Etiquette

Kathleen D. Pagana PhD, RN

November 30, 2017

SEPONL

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Question #1

If you don't have a business card, it

is OK to ask for someone’s card

and write your contact information

on the back.

True or false

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Question #2

On which side of your chest, should

you place your name tag?

Right or left

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Question #3

A signature block in optional in

professional e-mail messages.

True or False

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Question #4

Where would you expect to find your

water glass at an Awards Banquet?

A. To the right of your entrée plate

B. To the left of your entrée plate

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Question #5

You are judged by the quality of

your handshake.

True or False

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Deadly Sins of Professional

Etiquette

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1. Not having a firm and

confident handshake.

Handshake

1. Extend hand at 90

degrees with thumb

up.

2. Connect hands web

to web with firm grip.

3. Pump 2 to 3 times

and drop hands.

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Handshake etiquette

• Stand up

• Eye contact

• Firm grip

• Smile

• Personal space

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Deadly Sins of Professional

Etiquette

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2. Not recognizing the

value of networking.

Networking

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Nametag Location

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OAR: Conversation Starters

Observe

Ask question

Reveal

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Common Networking Mistakes

1. Skipping the networking reception.

2. Having a negative attitude.

3. Focusing on your personal agenda.

4. Forgetting your business cards.

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Common Networking Mistakes

5.Not writing down pertinent information.

6.Connecting only with friends.

7. Not following up afterwards.

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Deadly Sins of Professional

Etiquette

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3. Thinking you don’t need a

business card.

Do you need a business card?

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Deadly Sins of Professional

Etiquette

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4. Holding your drink in your

right hand at cocktail party.

Cocktail Party Etiquette

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Deadly Sins of Professional

Etiquette

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5. Not using proper etiquette

with email correspondence.

Email blunders

Overuse of “Reply all”

Grammar/spelling errors

Forget attachments

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E-mail tips

Subject line

Greeting and close

Business tone

Concise

Recipient check

Signature block

Mary Clark, RN

Director, Staff Development

Susquehanna Health

777 Rural Ave, Williamsport, PA

17701

570-321-4000

mclark@susquehannahealth.org

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Deadly Sins of Professional

Etiquette

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6. Not sending the right message

with your voice mail messages.

Voice Mail Tips

Plan on leaving a message

Concise and brief

Business tone

Repeat name and phone number

Write number in the air

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Deadly Sins of Professional

Etiquette

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7. Eating the wrong dinner roll at

a business meal.

Where is your bread plate?

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Resting

positionFinished

position

American Style

Table Manners: Dos and Don’ts

Do– Pass salt and pepper together

– Taste before seasoning

– Wait for others to be served

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Table Manners: Dos and Don’ts

Do (continued)

– Encourage others to start eating

– Chew with mouth closed

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Table Manners: Dos and Don’ts

Don’t– Re-arrange place cards

– Wave utensils

– Slurp soup

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Table Manners: Dos and Don’ts

Don’t (continued)

– Blow nose on napkin

– Comb hair

– Put purse/phone on table

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