how to assess and build trust on your team.pdf
TRANSCRIPT
Building Trust:How To Assess and Build Trust on Your
Team
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Andy AtkinsChief Innovation Officer
Demetra AnagnostopoulosGlobal Head of Partnership
Our Speakers:
Today’s Presentation
a) The Dynamics of Trustb) Assessing Trustc) Tools and Tips for Building Trust
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Survey Context 2009-2011
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trust (n.) a willingness to put yourself at risk based on another person’s actions
Trust
Aligned Purpose
Expertise
Past Experience
Safety Certa
inty
Basis of Trust
Readiness to Trust
Willingness to Trust
1. Their expertise.2. My past experience
with them.3. A shared and aligned
purpose.
*Choose all that apply
Poll
I trust others based on:
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How can I assess trust?
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trust (n.) a willingness to put yourself at risk based on another person’s actions
Trust
Aligned Purpose
Expertise
Past Experience
Safety Certa
inty
Basis of Trust
Readiness to Trust
Willingness to Trust
Regarding the person or team I lead…
1. Willingly take risks2. Express optimism3. Has informal power or influence4. Expresses faith that things will work
out5. Willingly shares personal thoughts
and feelings
True/False
POLL
The Safety Dimension:
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trust (n.) a willingness to put yourself at risk based on another person’s actions
Trust
Aligned Purpose
Expertise
Past Experience
Safety Certa
inty
Basis of Trust
Readiness to Trust
Willingness to Trust
Regarding the person or team I lead…
1. The stakes are low2. The situation is familiar3. The people involved share similar
views and opinions4. The people involved have algined
interests and goals5. Leadership’s actions are fairly
predictable
True/False
POLL
The Certainty Dimension:
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trust (n.) a willingness to put yourself at risk based on another person’s actions
Trust
Aligned Purpose
Expertise
Past Experience
Safety Certa
inty
Basis of Trust
Readiness to Trust
Willingness to Trust
Leaders in my organization…
1. Share the rationale for their decisions2. Help connect employee actions to the
strategy3. Involve people in decisions that affect
them4. Pay attention to how results are
achieved5. Provide resources needed to complete
tasks
*Choose all that apply
POLL
The Trust Quick Check:
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How can I build trust?
Be transparent by sharing The Big Picture.
“Shared Purpose” Lever
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TransparentReas
onab
le
Predictable
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[email protected]© Interaction Associates Inc.
• Be explicit about the context and rationale.
• Don’t assume “they know.”
• Describe the future vividly across all three dimensions.
“HOW TO” TIPS
Create a predictable track record by Building Agreements.
“Experience” Lever
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TransparentReas
onab
le
Predictable
• All three steps, every time.
• How much agreement to you need?
• Check for understanding, don’t just assume.
“HOW TO” TIPS
Empower your colleagues through Stretch Delegation.
“Expertise” Lever
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TransparentReas
onab
le
Predictable
• Anticipate the “dip”
• Coach for performance
• Be honest with yourself about the risk
“HOW TO” TIPS
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1. Set employees up for success by providing tools, resources and learning opportunities (41%)
2. Provide adequate information around decisions (41%)
3. Seek input prior to making decisions (40%)
4. Consistently act in alignment with company values (35%)
5. Give employees an inspiring, shared purpose to work toward (28%)
Top 5 Leadership Actions that Build Trust
Full Report and Trust Toolkit availableonline.
28© Interaction Associates Inc.
interactionassociates.com/insights
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Upcoming Seminar
Sept. 16 –2014 Trust Research: findings, implications and takeaways
Andy AtkinsChief Innovation Officer
Linda StewartPresident and CEO
Executive Seminar SeriesLearn more at: trainingindustry.com
Thank YouOn behalf of TrainingIndustry.com, thanks to: • Today’s Speakers: Andy Atkins & Demetra
Anagnostopoulos• All of you for attending
Questions or Comments? Please contact Nabeel Jaitapker:
[email protected] Twitter: @NabyJ