August 2011

Neighbour complaints - a guide to approaching your neighbour

This guide is intended to help people who are experiencing problems with their neighbours.

Introduction

2

Adaptation Service GB Z_¨ nj BDi †nvgm wbDK¨vmj GWvc‡Ukbm mvwf©m m¤^‡Ü| hviv KvDw݇ji eq¯‹ A_ev wWmG¨veì (kvixiwiK fv‡e A¶g) †Ubv›U‡`i Zv‡`i wbR¯^ N‡i ¯^vaxbfv‡e `xN© w`b _vKvi e¨vcv‡i mvnvh¨ K‡i| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633

Advice and Support service

GB Z_¨ nj BDi †nvgm wbDK¨vmj GWfvBR Ges mv‡cU© mvwf©m m¤^‡Ü hviv †jvKR‡bi †nvg‡jm (M„nnxb) bv nevi Ges fvov‡U wnmv‡e emev‡mi AwaKvi msi¶‡bi j‡¶¨ KvR K‡i| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633

Anti-social behaviour GB Z_¨ nj Avgiv wKfv‡e Gw›U †mvmvj wen¨vwfqvi (AmvgvwRK Kvh©Kjvc) `gb Kwi †m m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633

Asylum seekers unit GB Z_¨ nj BDi †nvgm wbDK¨vmj GmvBjvg wmKvim BDwbU m¤ú‡K© Ges GB BDwbU GmvBjvg wmKvim (ivR‰bwZK AvkªqcÖv_©x) Ges wiwdDwR‡`i (kibv_©x) GLv‡b Ae¯’vbKvjxb mg†q hv‡Z †Kvb eÂbvi wkKvi bv nq wKfv‡e †mUv wbwðZ K‡i †m m¤ú‡K© Z_¨| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633

Community Care Alarm Service

GB Z_¨ nj BDi †nvgm KwgDwbwU †Kqvi Gjvg© mvwf©m m¤^‡Ü| GB BDwbU wbDK¨vmj GjvKv‡Z emevmiZ †h mg ’̄ †jvKRb kvixiwiKfv‡e A¶g, AaxK eqmx A_ev Aciv‡ai wkKvi Zv‡`i mnvqZvq KvR K‡i| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤v̂‡i †dvb Ki“b- 0191 278 8633

Housing Management GB Z_¨ nj wbDK¨vm‡j KvDw݇ji Ni evoxi e¨e ’̄vcbvi KvR Avgiv wKfv‡e Kwi †m m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤v̂‡i †dvb Ki“b- 0191 278 8633

Involved GB Z_¨ nj Avgiv wKfv‡e Avgv‡`i mvwf©m (†mev) w`‡q _vwK, Zv‡Z Avcwb wKf‡e AskMÖnY Ki‡Z cv‡ib Ges Avcbvi gZvgZ e¨³ Ki‡Z cv‡ib †m m¤ú‡K©| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633

Leasehold GB Z_¨ nj wbDK¨vmj wmwU KvDw݇ji jxR †bIqv Ni evoxi e¨e¯’vcbv wKfv‡e Kiv nq †m m¤̂‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j GB bv¤^v‡i †dvb Ki“b- 0191 278 8633

Modern homes work GB Z_¨ nj wbDK¨vm‡j KvDw݇ji Ni evoxi Dbœqb m¤^‡Ü| GB Z_¨ hw` <evsjvq> A_ev Ab¨ †Kvb fvlvq cÖ‡qvRb nq Zvn‡j Avcbvi GjvKvq ¯’vbxq Awd‡mi wjqvu‡Rv Awdmvi GKRb Abyev`‡Ki e¨e¯’v Ki‡Z cv‡ib| A_ev GB bv¤^v‡i

Area of YHN work

Adaptations service مستأجران سالخورده يا معلول به اين بخش. است » شما در نیوکاسل هاى خانه« در سازمان انطباقبخش اين اطالعات دربارهطالعات به زبان در صورت نياز به اين ا. كنند درخانه خود به طور مستقل زندگى ترى مدت طوالنىكند تا كمك مى دولتى هاى خانه

فارسى يا زبان هاى ديگر با شماره تلفن ٠١٩١٢٧٨٨۶٣٣ تماس بگيريد.Advice and support service

از آن جلوگيرى از است كه هدف» شما در نیوکاسل هاى خانه«در سازمان راهنمایىمشاوره و بخش اين اطالعات در مورد يا در صورت نياز به اين اطالعات به زبان فارسى . حفظ مسكن آنهاست براىنأجرابه مست رسانى كمكخانمان شدن افراد و بى

زبان هاى ديگر با شماره تلفن ٠١٩١٢٧٨٨۶٣٣ تماس بگيريد.Anti-social behaviour اين اطالعات در مورد چگونگى برخورد ما با رفتارهاى ضداجتماعى است. در صورت نياز به اين اطالعات به زبان فارسى يا زبان هاى

ديگر با شماره تلفن ٠١٩١٢٧٨٨۶٣٣ تماس بگيريد. Asylum seekers unit كند كه اين واحد اطمينان حاصل مى. است» شما در نیوکاسل هاى خانه«در سازمان واحد پناهجویان اين اطالعات در مورد

پناهجويان و پناهندگان در طى مدت اقامتشان در اينجا دچار محروميت نشوند. در صورت نياز به اين اطالعات به زبان فارسى يا زبان هاى ديگر با شماره تلفن ٠١٩١٢٧٨٨۶٣٣ تماس بگيريد.

Community Care Alarm Service

پدير از افراد آسيباين بخش. است» شما در نیوکاسل هاى خانه«در سازمان اهالى سازى آگاهبخش اين اطالعات در مورد همچون سالخوردگان، معلولين و قربانيان بزهكارى حمايت مى كند. در صورت نياز به اين اطالعات به زبان فارسى يا زبان هاى ديگر با

شماره تلفن ٠١٩١٢٧٨٨۶٣٣ تماس بگيريد.Housing Management اين اطالعات در مورد شيوه مديريت مساكن دولتى در نيوكاسل است. در صورت نياز به اين اطالعات به زبان فارسى يا زبان هاى ديگر

با شماره تلفن ٠١٩١٢٧٨٨۶٣٣ تماس بگيريد. Involved يا در صورت نياز به اين اطالعات به زبان فارسى. كند تا نظرات خود را دربارة خدمات ما ابراز كنيد مى شما را راهنمايىاين اطالعات

Area of YHN work Strapline to translate

Adaptations service Ces informations concernent le service d’adaptation de Your Homes Newcastle, qui aide les locataires de la municipalité âgés ou handicapés à rester indépendants plus longtemps à leur domicile. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Advice and support service

Ces informations concernent le service de conseil et d’accompagnement de Your Homes Newcastle, dont le but est d’éviter que des personnes se retrouvent sans domicile et de les aider à conserver leur location. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Anti-social behaviour Ces informations concernent la manière de réagir face aux comportements antisociaux. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Asylum seekers unit Ces informations concernent l’unité des demandeurs d’asile de Your Homes Newcastle et la façon dont ils s’assurent que les demandeurs d’asile et les réfugiés ne sont pas désavantagés pendant leur séjour ici. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Community Care Alarm Service

Ces informations concernent le service d’« alarme assistance » de la municipalité de Newcastle, qui apporte un soutien aux habitants qui sont vulnérables de par leur âge ou leur handicap, ou bien à cause de la délinquance. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Housing Management Ces informations concernent la manière dont nous gérons les logements sociaux de Newcastle. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Involved Ces informations concernent la manière dont vous pouvez vous engager et donner votre opinion sur la qualité de nos services. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Leasehold Ces informations concernent la façon dont nous gérons les logements qui ont déjà été loués par la municipalité de Newcastle. Si vous avez besoin de ces informations en français ou dans une autre langue, téléphonez au : 0191 278 8633.

Modern homes work Ces informations concernent les améliorations apportées aux logements sociaux de Newcastle. Si vous avez besoin de ces informations en français ou dans une autre langue, l’« agent de liaison » de votre bureau local peut vous organiser un entretien avec un interprète. Vous pouvez également

Area of YHN work Strapline to translate

Adaptations service Esta informação refere-se ao serviço de Adaptações da Your Homes Newcastle, que ajuda inquilinos sociais idosos ou inválidos a manterem-se independentes em suas casas por mais tempo. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Advice and support service

Esta informação refere-se ao serviço de Aconselhamento e Assistência da Your Homes Newcastle, que ajuda a evitar situações de sem-abrigo e ajuda as pessoas a manterem os seus arrendamentos. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Anti-social behaviour Esta informação refere-se à forma como lidamos com comportamentos anti-sociais. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Asylum seekers unit Esta informação refere-se à unidade de Requerentes de Asilo da Your Homes Newcastle e à forma como garantem que os requerentes de asilo e os refugiados não estão em desvantagem durante a sua estadia cá. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Community Care Alarm Service

Esta informação refere-se ao Serviço TeleAlarme da Your Homes Newcastle, que presta assistência a indivíduos em Newcastle que sejam vulneráveis devido à idade, invalidez ou crime. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Housing Management Esta informação refere-se à forma como gerimos a habitação social de Newcastle. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Involved Esta informação refere-se à forma como pode participar e dar a sua opinião sobre a maneira como fornecemos os nossos serviços. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Leasehold Esta informação refere-se à forma como gerimos as casas que foram arrendadas pelo Município de Newcastle. Se precisar desta informação em <português> ou noutra língua, queira ligar para o 0191 278 8633.

Modern homes work Esta informação refere-se a melhorias feitas às habitações sociais de Newcastle. Se precisar desta informação em <português> ou noutra língua, o seu Agente de Ligação (Liaison Officer) do departamento local pode organizar para que fale com um intérprete. Ou pode ligar para o 0191 278 8633 e pedir uma tradução por escrito.

Newcastle Furniture service

Esta informação refere-se ao serviço de Mobiliário da Your Homes Newcastle, que fornece mobiliário aos inquilinos para os ajudar a estabelecer as suas casas. Se precisar desta informação em

Area of YHN work Strapline to translate

Adaptations service Информация о службе по адаптации Your Homes Newcastle, которая предоставляет помощь людям пожилого возраста или с ограниченными физическими возможностями в сохранении независимости в их собственных домах на протяжении длительного периода. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Advice and support service

Информация о службе предоставления консультаций и поддержки Your Homes Newcastle, цьлью которой является предупреждение безприютности и предоставление помощи с арендованным жильем. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Anti-social behaviour Информация о том, как мы справляемся с антиобщественным поведением. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Asylum seekers unit Информация об отделе по вопросам беженцев и их благоприятного пребывания сдесь. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Community Care Alarm Service

Информация о службе по установлению прибора для подачи сигнала для помощи Your Homes Newcastle, которая предоставляет поддержку людям проживающим в г. Ньюкасле, которые считаются беззащитными по отношению к их возрасту, ограниченным физическим возможностям или противоправного поведения. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Housing Management Информация о нашем управлении муниципальными жилыми домами в г. Ньюкасле. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Involved Информация о том, как Вы можете быть задействованы и высказать свое мнение по поводу предоставляемых нами услуг. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Leasehold Информация о том, как мы распоряжаемся жьльем, предоставляемым в аренду Муниципалитетом г. Ньюкасла. Если Вы нуждаетесь в этой информации <на русском> или другом языке звоните по тел. 0191 278 8633.

Modern homes work Информация об усовершенствованиях муниципальных жилых домов в г. Ньюкасле. Если Вы нуждаетесь в этой информации <на русском> или другом языке Ваш работник по связям с общественностью в Вашем местном офисе сможет предоставить помощь с нахождением

Area of YHN work Strapline to translate

Adaptations service Ésta es información sobre el Servicio de Adaptación Your Homes de Newcastle, que ayuda a los inquilinos municipales ancianos o incapacitados a permanecer independientes en su casa durante más tiempo. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Advice and support service

Ésta es información sobre el Servicio de Adaptación Your Homes de Newcastle y el servicio de apoyo que tiene como objetivo evitar que haya personas sin hogar y ayudar a los inquilinos a mantener su arrendamiento. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Anti-social behaviour Ésta es información sobre cómo combatimos comportamientos antisociales. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Asylum seekers unit Ésta es información sobre la Unidad de Demandantes de Asilo Político Your Homes de Newcastle y de cómo se aseguran de que dichos demandantes y refugiados no vivan en condición de desventaja durante su estancia aquí. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Community Care Alarm Service

Ésta es información del Servicio de Alarmas de Ayuda Comunitaria Your Homes de Newcastle, que ayuda a los habitantes de Newcastle que son vulnerables por su edad, discapacidad o por ser víctimas de un delito .Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Housing Management Ésta es información sobre cómo gestionamos las viviendas municipales de Newcastle. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Involved Ésta es información sobre cómo puede participar y dar su opinión de cómo proporcionamos nuestros servicios. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Leasehold Ésta es información sobre cómo gestionamos las viviendas que ha arrendado el Ayuntamiento de Newcastle. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Modern homes work Ésta es información sobre mejoras en las viviendas municipales de Newcastle. Si necesita esta información en español o en otro idioma, su "Agente de Contacto" de la oficina local puede proporcionarle un intérprete. O puede llamar al 0191 278 8633 para pedir una traducción escrita.

Newcastle Furniture service

Ésta es información sobre el Servicio de Muebles Your Homes de Newcastle, que proporciona muebles a los inquilinos para ayudarles a montar su casa. Si necesita esta información en español o en otro idioma, llame al 0191 278 8633.

Rent Ésta es información sobre la cuenta de su renta. Si necesita esta información en español o en otro

Area of YHN work Strapline to translate

Adaptations service

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Advice and support service

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Anti-social behaviour

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Asylum seekers unit

@ðäaŠóibäóq@ñóØóî@ói@pòŠbió@óäbîŠbïäaŒ@ãó÷Your Homes NewcastleهaŠóibäóq@óØ@µi@bïå܆@çüš@óØ@ñòìó÷@ì@@ì@ç

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Community Care Alarm Service

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@0191 278 8633ç‹i@ñ‡äòí—q@N

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Area of YHN work Strapline to translate

Adaptations service

ñŒb@æmìóÙ–Š@ðäbØómóà‚@ ói@pòŠbió@ óäbîŠbïäaŒ@ ãó÷Your Homes Newcastle ه@ì@ ìíšbÜbói@ðäbåï“å–‹Ø@ ói@ óØ

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Advice and support service

@ðîŠb؉–ìaŠ@ ì@ñn“q@ðäbØómóà‚@ói@pòŠbió@ óäbîŠbïäaŒ@ãó÷Your Homes Newcastle ه@óÜ@ñ Šói@óióà@ ói

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This information is about how we tackle anti-social behaviour. If you need this in your language or a different language phone 0191 278 8633. This information is also available in large print, Easy read format, Braille and audio tape. We can also arrange for you to see a British Sign Language interpreter.

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To contact Your Homes Newcastle to report anti-social behaviour or to obtain further advice, please contact the Housing, Anti-Social Behaviour and Enforcement Team on the number below:

• Telephone: 0191 278 8740 (Office hours)

• Fax: 0191 278 8758

• Email: newcastleasbunit@yhn.org.uk

• Web site: www.yhn.org.uk

Alternatively you can report anti-social behaviour by visiting your local Community Housing Office. A list of contact details for your local Community Housing Office is available at the back on this booklet.

Outside office hours, you can report anti-social behaviour by:

• Telephone (Newcastle City Council 24 hour reporting line): 0191 274 4000

• Northumbria Police: 03456 043 043 (999 in an emergency)

Contacts

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This guide offers practical advice and tips on how to best approach your neighbour to solve the problems you may be experiencing.

It’s always best to try and deal with things before the problem worsens. In a lot of cases, a quiet word can help resolve issues between neighbours without the need for involvement from agencies and before a dispute escalates.

It is important to remember though that if you feel uncomfortable speaking to your neighbour directly, you can report matters to Your Homes Newcastle who can deal with the complaint on your behalf.

Do... Remember to be courteous, calm and polite when you speak

to your neighbour, as you are far more likely to receive a courteous response yourself.

Choose a time that’s convenient for everyone. Try to avoid meal times or late at night.

Try to create the right atmosphere to discuss the problem such as inviting your neighbour to discuss the problem over coffee.

If you are on reasonable terms with your neighbour, and the nuisance involves loud noise, invite them round to your house so they can hear this from your property. This may enable your neighbour to understand the problem. They may be unaware that they are causing a nuisance to you.

Describe the nuisance and be prepared to quote some examples of the disturbance if asked. It will be useful to know times and dates the incidents have happened and tell them how it affects you in your home or garden.

Bring all the relevant issues into the open from the start.

The Do’s and Don’ts when approaching your neighbour

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Keep to the relevant issues.

Listen carefully to your neighbour’s response and give them plenty of time to express their views.

You may need to accept that there may be something that you do that causes your neighbour a problem too.

Accept that there may be a difference on attitudes and ways of life and be open to suggestions for resolving the problem.

Come to an agreement that is suitable to all of you.

Make a compromise on both sides, the situation is a shared problem. Take the view that together you can sort the problem out.

Avoid exaggerating the problem. This could make your neighbour defensive and less likely to compromise with you.

Make sure that when you approach your neighbour that you are safe at all times.

Don’t... Do not retaliate to incidents caused by your neighbour - this

will only worsen the problem and increase tension with your neighbours, who may also complain to Your Homes Newcastle.

If you retaliate, it will undermine any legal action that Your Homes Newcastle may want to take on your behalf, even if you have a justified complaint.

Do not go round to your neighbours or address the problems with them when you are angry. This will inflame the situation and potentially put you at risk.

Do not wait until you are at the end of your tether. You will be angry and less likely to be willing to compromise.

Never use threatening behaviour. If this is used against you, walk away immediately.

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Do not become involved in an argument and do not retaliate if threatened.

Do not go round with the sole intention of getting an apology and making them feel guilty and inadequate.

Do not use the opportunity to drag up every other issue that you may have with your neighbours. Avoid raising problems you may have had with your neighbours in the past. Remember, you are trying to find a solution to a specific problem that you and your neighbours can live with, and are relying on your neighbour’s cooperation to achieve this.

Think carefully about going round when the nuisance is occurring. They may not be in the best condition to appreciate your points of view. If they are hosting a party, they may be resentful of being embarrassed in front of their guests, or they may have been drinking. However, if you feel the situation is safe enough to approach your neighbours, limit your request to simply asking for the volume to be turned down, and call round on another occasion to discuss the incident as a whole.

Avoid ganging-up on your neighbour. If other people are bothered by the same problem, ask one of them to accompany you.

Do not attend your neighbours property with a group of people - this will make the situation worse and could make your neighbour feel threatened and intimidated.

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• If you go round to your neighbours on your own let someone know where you are going, how long you expect to be and arrange for them to call you on your mobile if you’re not back before a certain time.

• If you don’t want to go round to the person’s property you could try and arrange to bump into them when they are in their garden, or look for them returning to their house.

• The other option is to write to them. Make sure you keep a copy for your records. It is useful evidence that you have tried to resolve the matter on your own and offered the neighbour the opportunity to address the problem.

It may be useful to Your Homes Newcastle if they are involved in investigating your complaint and need to resort to legal action.

• Before you approach your neighbour, it is important to think about the risk to your personal safety and property. If you feel frightened or intimidated by your neighbour and you are worried that they may be aggressive, approaching them to complain may not be the best option for you.

• If your attempts to resolve the problem are unsuccessful, or you would like further advice, please contact your local Community Housing Office or the Housing, Anti-Social Behaviour and Enforcement Team. We can also put you in touch with our mediation service who may be able to help. Please contact us for more details.

Remember - in an emergency where there is a threat to life or a crime in progress, please contact Northumbria Police immediately on either 999 or 03456 043 043.

Remember the following points...

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TOGETHER

W E C A NSTAMP IT OUT

Benwell and Scotswood Community Housing Offi ceWest End Customer Service Centre, Condercum Road, Benwell, Newcastle upon Tyne, NE4 9JHTel: 0191 277 1484

Blakelaw and Cowgate Housing Offi ceSherif Leas, Springfi eld Road, Blakelaw, NE5 3DSTel: 0191 277 1000

Byker Housing Offi ce45/47 Brinkburn Street, Byker, NE6 1QNTel: 0191 278 1555

Cruddas Park Housing Offi ceCruddas Park Shopping Centre, Westmorland Road, NE4 7RWTel: 0191 277 1066

Fenham Housing Offi ce199/201 Two Ball Lonnen, Fenham, NE4 9RSTel: 0191 277 1200

Gosforth Housing Offi ceCouncil Offi ces, High Street, Gosforth, NE3 1JLTel: 0191 277 1166

Newbiggin Hall Housing Offi ce1 Yetholm Place, Newbiggin Hall Estate, Newcastle, NE5 4EDTelephone: 0191 277 1400

North Kenton Housing Offi ceThe Kenton Centre, Hillsview Avenue, North Kenton, NE3 3QJTel: 0191 277 4360

Shieldfi eld Housing Offi ceStoddart House, Clarence Walk, Shieldfi eld, NE2 1ABTel: 0191 278 1566

St Anthony’s Housing Offi ce172/174 St. Anthony’s Road, St. Anthony’s, WalkerTel: 0191 278 1600

Throckley Housing Offi ce5 Broomy Hill Road, Throckley, Newcastle upon Tyne, NE15 9LPTel: 0191 277 7940

Walker Housing Offi ceWalker Centre, Church Walk, Walker, NE6 3HRTel: 0191 278 8455

West Denton Housing Offi ceOuter West Customer Service Centre, West Denton Way, NE5 2QZTel:0191 277 7940

Westgate Community Housing Offi ceProspect House, Prospect Place, Newcastle, NE4 6QDTel: 0191 277 1300

Contact details for your local Community Housing Offi ce

Your Homes Newcastle Limited. Registered in England and Wales. Registration number 5076256. Registered offi ce: Newcastle Civic Centre, Barras Bridge, Newcastle upon Tyne NE1 8PR.

A company controlled by Newcastle City Council.