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Background

John BunJohn BunJohn BunJohn Bun

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Why Lean for IT?

IT ...

COMPLEX UNSTABLE SLOW

ITIL, CMMi, PMI

Competence and Data Centres

Business Perspective

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Causes

Softwareo

Featuresnever used

D

ata

Data

Data

layers

Workaround

defect

Docu?

s

il

processlayerss

ilo

COMPLEX UNSTABLE SLOW

silo

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Root Causes

Natural Behaviors

Jump to solutions (instability)

Create buffers extra layers

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What is Lean IT?

En a e Im rove

Value

Align Create

complex

Instable

slow

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Lean IT Tools

Voice of the customer

Shared Values, Mission, Vision

Strategy Deployment

LEAN IT

Eye for Waste Value Stream Mapping

Visual Management TeamworkFlow SMED Lead Time Reduction

5 Whys

PDCA

A3 Reports

Standardizing

Built in Quality

5S

Faster by Lead Time Reduction

as er ru s mp ca on

Better by right at first time

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How to start Lean IT?

Know How

Establish Lean IT Behavior

Train Small Team in Lean IT Tools

Demonstrate quick results in pilot

projects

Know Why

Develop shared values,principles, mission, vision

Define deploy and executestrategy

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Shared Values, Mission, Vision

Goal Objective Target Aligning

How to apply Lean IT toService Strategy?

Lean IT Approach

Sense of purpose

Lean IT Principles

>>

>

Empowerment

Drive Innovation

Drive Value by daily report

Drive Growth

>

Lean IT Goals

>

>

>

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>

How to apply Lean IT toService Design?

Lean IT Approach

(Re) Design E2E Value StreamVoice of the customer

Optimize the whole

Lean IT Principles

>

>

Agile Development

IT infrastructure standardization

>

>

Build Quality within

Make it simple

Create value for the customer

Lean IT Goals

>

>

>

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Change Management>

How to apply lean IT toService Transition?

Lean IT Approach

Customer Pulls

Continuous improvement

Lean IT Principles

>

>Sprint (1-4 weeks)

Release Management>

Identify wasteful activities

Maximize customer value

Align to customer needs

Decrease Lead Time

>

Lean IT Goals

>

>

>

SMED

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>

How to apply Lean IT toService Operations?

Lean IT Approach

Workplace (5S) Service Desk Workplace

Standardization

Lean IT Principles

>

Incident Management

Problem Management

>

>

Team based problem solving

Continuous Learning

First time right

Remove root causes

>

Lean IT Goals

>

>

>

-

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How to apply Lean IT toContinual Service

Improvement?

Lean IT Approach

Define Value for

Customer

Lean IT Principles

>

Just in time delivery

Maximize customer Value

Seek Perfection

Deliver fast

>

Lean IT Goals

>

>

>

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Conclusions

Lean IT

easy, better and faster