HOWto Answer a Work Email Like a Pro

best tips on email communication at work for all professionals

by

HOW

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We all know how to answer a work email, don’t we? But do we all do it the right way? I think there is always some place for improvement.

GET TO THE POINT

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Don’t waste sentences to blow someones ego or to be overly polite. Seriously! Get. To. The. Point.

USE BULLET POINTS AND TEXT FORMATTING

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An email is not a novel. Use bullet points where possible to summarise ideas, data, or conclusions and to provide succinct answers.

LET THE OTHERS REPLY FIRST

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That tip is to be applied only if you’re CCed on an email, and someone else CCed would be better suited to provide an answer.

FORWARD EMAILS SENT TO YOU BY MISTAKE

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Instead of replying with a long explanation saying how and why this and that does not concern you anymore, forward the email by replying and including the correct person on the thread.

DON’T SPECULATE ON INTENT

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Don’t speculate on intent. Remember to always leave emotion out of email, both when interpreting and writing emails, as much as you can.

ANSWER PROMPTLY IN YOUR

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If you can answer something promptly (under two minutes) do it. If you have to take time to answer thoroughly, plan that time. Don’t create an awful backlog in your inbox, and frustrate the sender.

DON’T ANSWER AT ALL

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I like this rule as some emails are not meant to be replied to. If someone informs you about something that does not require your comment or answer then you really do not have to answer with, “Ok, thx”

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