how to achieve a collaborative consensus
DESCRIPTION
Have you ever been in a meeting where you think the group made an important decision, only to find out that the decision unraveled days or even hours after the meeting? This slideshare will share techniques to enable you to bring the group to a decision that all can live with and support upon implementationTRANSCRIPT
How to Achieve A Collabora1ve Consensus
Presented by Kris1n Arnold MBA, CMC, CPF, CSP
www.ExtraordinaryTeam.com 800.589.4733
Consensus
A decision that best reflects the thinking of all team members which is acceptable enough that all members
can support it and that no member opposes it.
Consensus
Think of a recent decision you were part of that was made by
consensus…
Consensus Team Dynamics Clear Process Test for Agreement
Today’s Webinar
CONSIDERATION
C O U R A G E
Compete
Compromise
Avoid Accommodate
Derived from Thomas-‐Kilmann Conflict Mode Instrument © Xicom, Inc.
3 ARributes to Build a Consensus
• Integrity – Know what a “win” is
• Abundance Mentality
– Believe that there are plenty of “wins” out there!
• Maturity
– Balance the courage and consideraFon
CONSIDERATION
C O U R A G E
Compete
Compromise
Avoid Accommodate
CONSIDERATION
C O U R A G E
Compete
Compromise
Avoid Accommodate
July 9, 2014
Encourage Robust Dialogue • Be Open • Poll Others • Be InnovaFve • Challenge Ideas • Park It • Encourage Others’ Ideas • Be Helpful
Consensus is not the only way…
• Leader or expert decides • Loudest voice
• Ask individual people and decide • Ask team and decide
• Majority vote • Unanimous
• Delegate
It is the Best Way for
High Stakes Decisions
GODA Process
Generate
Organize
Decide
Act
Photo: Wikipedia.com
Ask for everyone’s opinion
The Winner Is….
April 2, 2014
Eureka Moments Just Don’t Happen!
Generate
Organize
Decide
Act
Generate Ideas
• Open the discussion… • Pause to think • List • Brainstorm
– Freewheel/popcorn – Round robin – SFckies/index cards – AA – Ask All
Brainstorming Rules
• All ideas are valid • No evaluaFon • Hitch-‐hiking is ok • Don’t seale too early • Third Third
Generate Ideas
• Idea A • Idea B • Idea C • Idea X • Idea Y • Idea Z
Idea B Idea C
Idea Y Idea Z
3 Key Points
Generate
Organize
Decide
Act
Organize the Ideas
• Priori1ze – Quickvote/Mul1vote/Handvote/Silent Vote – Eliminate
• Group/Cluster – Affinity Groups – Categories
• Cause and Effect Diagram
• Sequence the ideas – Flowchart – Timeline
Category 1. Idea C 2. Idea A 3. Idea B 4. Idea Y 5. Idea X 6. Idea Z
Idea B
Idea C Idea Y
Idea Z
Idea A Idea B Idea C Idea X Idea Y Idea Z
Sequence
Priority
• Clarify items on the list • Combine similar items • Give each person 10 votes
– (or # of items/3)
• Allocate the votes among the items • Tally the votes • IdenFfy the top opFons… …not the “winner”
3 Key Points
Generate
Organize
Decide
Act
• Select among opFons – SelecFon Grid – Payoff Matrix – Pairwise Ranking
• Build a consensus – Look for the “win-‐win” – Either/or – Best features – CombinaFon – New opFon?
• Test the agreement • BTW, it’s messy…
Selec1on Grid
OpFon Blue
OpFon Yellow
OpFon Green
Selec1on Grid
Ford Focus
Honda Accord
Chevy Impala
Build a Consensus
• Explain what it means, constraints and fallback
• Look for win-‐wins by taking top opFons: – Do we have to choose only one?
– Best features? – Add/delete/modify – Pilot opFons?
Test for Consensus
The Winner is…
Test Agreements
• Public or Private Poll • Live with the decision? • What are your reservaFons?
• On a scale of 1-‐10 • 5 “L” Straw Poll
Test Agreements
Loathe Lament Live Like Love
Test Agreements
Loathe Lament Live Like Love
Consensus Team Dynamics Clear Process Test for Agreement
Today’s Webinar
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