how the digital skills gap is killing productivity and what you can do about it
DESCRIPTION
As today’s workforce adopts new technologies, only 1 in 10 workers consider themselves proficient with the digital tools they use every day. Meanwhile, rapid technological change has led to a skills half-life of just 2.5 years, allowing even the most adept among us to fall quickly behind while the US economy picks up the nearly $1 trillion dollar check in lost productivity. By laying out a digital competency model made up of eight core skills, this presentation provides a tool kit for closing your organization’s skills gap so that you can catch up, keep up, and move ahead. About the Presenter Alex Khurgin Director of Learning, Grovo Alex Khurgin is the director of learning at Grovo, a cloud-based training platform that identifies digital skills gaps within an organization and provides development plans to close those gaps with highly engaging 60-second videos. Alex works closely with the product and content teams at Grovo to help implement Grovo’s learner-first training method, which combines elements of holistic learning, competency-based learning, and microlearning to drive quick, meaningful, and lasting performance improvements.TRANSCRIPT
How the Digital Skills Gap is Killing Productivity and What You Can Do About it
Learn more at www.grovo.com!| 1
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Connect:!Alex Khurgin!
Director of Learning, [email protected]!
Booth 404 at DevLearn !!
Learn more:!grovo.com/organizations!
Pssst… !Your Skills Gap is Showing!
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U.S. labor productivity growth rate has dropped over a full point to it’s lowest level since before the digital revolution.
Of Knowledge Workers:
» 1/3 clock more than 50 hours per week
» 43% get less than 7 hours of sleep a night
» 60% rush through meals
» 25% of executives report their communications are unmanageable
» 40% say they don’t have time to do the training they needed
(SkillSoft survey)
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We Are In a !Productivity Crisis!
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Technology makes us feel more productive!
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Rapid technology change slows productivity by creating skills gaps!
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The Irony of the Digital Revolution!The rapid pace of technology change in the workplace is leading to a skills half-life of just 2.5 years (Deloitte)!
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Skills Gap Horror Stories!When has a new technology that should have been a productivity booster turned into a productivity killer?
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You Are Not Alone!
School in New Hampshire!
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Medical Marijuana Dispensary in Vancouver!
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Super Church in Texas!
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What do all of these organizations have in common?!
Amusement Park in New Jersey!
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Marketing Agency in New York!
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Discotech in Amsterdam!
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They all bought Grovo within a single week in October!
School in New Hampshire!
!
Medical Marijuana Dispensary in Vancouver!
!
Super Church in Texas!
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Amusement Park in New Jersey!
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Marketing Agency in New York!
!
Discotech in Amsterdam!
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The Enormous Cost of the Digital Skills Gap!
Overall Productivity!!
Workers!!
Companies & the Economy!!21% is wasted! lose $10 million per
1,000 employees!lose 2 hours
a day!
…adding up to a $1.3 trillion annual hit to the US economy!
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The 8 Core Digital Competencies!Essential for the 21st century workforce!
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Digital documents are used to store data, conduct analysis and communicate ideas and outcomes within almost every business. Failure to master working with documents can lead to time lost, poor communication and errors in analysis!!
Working with Documents!
Document
challenges cost
organizations
$20K per
information
workers per year
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To complete projects in a digitized work environment, employees must efficiently navigate and use a business’s chosen workflow and project management tools!
Project Management!
Employees need to collaborate on projects both across departments and with colleagues working remotely"
What the research says…
» 2/3 of businesses
say project performance and outcomes would improve if teams worked better together…
» 82% recognize
the importance of technical skills to achieve better collaboration
-- Canadian businesses, ESI
!
Technology can be a big aid to effective collaboration but skills shortfalls can lead to delays, higher costs and inferior business outcomes"
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Pop Quiz!!Are you looking at your phone right now?
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Attention management skills are the soft skills employees need to focus on the highest priority tasks, thereby avoiding distractions!
Attention Management!
Today we’re bombarded with stimuli from all directions with multiple devices, apps and information services all demanding our attention"
What the research says…
» In 2008, the average person had an estimated attention span of only 5 minutes, down from 12 minutes in 1998.
» Average adult attention span surfing the web:
• 2000 = 12 secs
• 2013 = 8 secs
• Goldfish = 9 secs
!
Managing our time and attention has therefore become an essential skill. Failure to do so negatively affects our ability to get things done as distractions take their toll on productivity"
There are a range of programs to assist with attention management – but without the right training these programs become part of the problem rather than the solution"
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Managing and relaying communication efficiently is crucial!
Communication!
Email and other forms of digital communication are now the primary medium for interaction between employees and customers – 28% of our workweek is spent reading, writing or responding to email (McKinsey)"
Timely and effective digital communication with customers is now an essential part of quality customer experience. Firms placing insufficient emphasis on providing the necessary skills in this area risk driving away repeat business"
“ There was a day when I
looked up and realized
that I had become
someone who
professionally replied to
email, and who wrote as
a hobby
” -- Neil Gaiman
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Digital etiquette, or “netiquette,” covers both common courtesy online and the informal “rules of the road” of cyberspace!
Digital Etiquette!
As social media continues to grow, it’s expected that organizations of all types maintain a presence across multiple social media platforms. A failure to recognize that digital etiquette is on an equal footing with face-to-face communication risks damaging team productivity and creating disgruntled customers""However, social media has dramatically raised the stakes; inadequate control can have a damaging impact now that individual employees have the power to do great harm"
Social Media Blunders
1. Apr 2014: US Airways
posts pornographic image to its Twitter account in response to a customer complaint about its service
2. Nov 2013: Home Depot
tweets image with racist overtones in a botched attempt to promote its sponsorship of a college football team
3. Nov 2013: JP Morgan’s
poorly conceived Twitter Q&A with VP Jimmy Lee results in hundreds of questions highlighting the unpopularity and controversial practices of the bank
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Search & research skills are required to effectively harness the wealth of digital information available!
Search & Research!
The growth of the Internet and the digitization of archives has transformed the way in which individuals, students, academics and businesses conduct research. The task of quickly retrieving information from digital filing systems can quickly result in information overload""Productivity is affected from two angles: "1. Too many resources are devoted to research because of a lack in
proficiency"2. Employees fail to find and recognize the most relevant data, decreasing
the quality of subsequent analysis"
Both factors are having a substantial impact on the quality of business outcomes"
What the research says…
High-skill knowledge workers
spend
19%!of their average workweek
searching for and gathering
information
!
-- McKinsey Global Institute
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Workers need to be comfortable using the growing range of devices, operating systems and platforms used today!
Platform Flexibility!
Microsoft is no longer the dominant player in business software – there’s a growing presence from both Apple and Google and a plethora of cloud-based platforms. Smartphones and tablets have transformed the hardware landscape""Failure of employees to adapt to this new landscape can lead to lost time – from compatibility issues to the inability to navigate and leverage the tools"
The proliferation of platforms…
!
The variety of both
hardware and
software used by
business has never
been greater!
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How many of you have accounts with the following?!
1) Dropbox!
2) eBay!
3) Etsy!
4) Facebook!
5) Gmail!
6) Instagram!
7) LinkedIn!
8) Netflix!
9) Tumblr!
10) Wikipedia!
11) Wordpress!
12) YouTube!
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If yes, then your passwords have probably been hacked this year!
1) Dropbox!
2) eBay!
3) Etsy!
4) Facebook!
5) Gmail!
6) Instagram!
7) LinkedIn!
8) Netflix!
9) Tumblr!
10) Wikipedia!
11) Wordpress!
12) YouTube!
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Security threats to business are increasingly sophisticated and the impacts are increasingly severe. However, a majority of breaches continue to happen as a result of human error!
Privacy & Security!
A lack of training in security and privacy awareness from a wide variety of sources is costing businesses worldwide"
What the research says…
56%!
of workers say they have not
had security or policy
awareness training from their
organizations…
Each compromised record
Is worth an average of
$204
!
-- Research conducted for
Security Mentor by EMA
Research
-- Ponemon Institute
In Q1 2014 ~93,000
records per hour
were compromised, a!
233% !
increase over the
same quarter in 2013!
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What you can do about it:!Developing an action plan to address the digital !
skills gap in your business!
!
Step 1: Define goals
Define the goals of the different departments in
your business
Step 2: Define skills
Within the framework of the 8 core digital skills, define the professional skills and technologies
required for each department to achieve its
goals
Step 3: Assess skills
Step 4: Design training
Design and invest in training programs to close the skills gap
Step 5: Setup to repeat
Establish a repeatable model to keep workforce
skills up to date
Test competency against the identified
professional and technical skills integral
to your business; identify priority areas to
address
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Digital Etiquette: A Tale of Two Crisis!
Red Cross! HMV!
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Digital Etiquette: A Tale of Two Crisis!
Red Cross!
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Tools!
Soft Skills!
Operations!
Assets!
Training!
What is a key takeaway that you will apply from today’s session?!
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• Digital skills consist of 8 core competencies essential for the 21st century workforce!
How the Digital Skills Gap is Killing Productivity & What You Can Do About it!
A lack of digital skills
in the workforce is
harming productivity,
costing the US
economy an
estimated $1.3
trillion each year!
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• Develop an action plan to address the digital skills gap in your business!
Step 1: Define goals
Step 2: Define skills
Step 3: Assess skills
Step 4: Design training
Step 5: Repeat
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Connect:!Alex Khurgin!
Director of Learning, Grovo!
Learn more:!grovo.com/organizations!
Thank You!!Visit us at Booth 404!
Grovo teaches the digital skills people need to perform better at work.!
[email protected] | 212.924.2606!
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