how the culture integration process begins before, during and after the first interview
DESCRIPTION
Learn how to grow and sustain your company culture through branding.TRANSCRIPT
Jo-Dee M. Benson VP, Chief Culture Officer
Cirrus Logic
How the Culture Integration Process Begins Before,
During and After the First Interview
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Cirrus Logic (NASDAQ:CRUS)
High Tech – Semiconductors
Since 1984 – HQ in Austin, Texas
~700 Employees Worldwide
R&D driven, Masters Degree and higher
Average employee salary greater than $100K
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Jo-Dee Benson
Marketing background
Started at Cirrus Logic in 1995
Marketing Communication Manager
VP, Chief Culture Officer
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Our History
7 Years Ago Today
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CORPORATE CULTUREVIDEO
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Our History
Low Employee Moral
#11 Best Place to
Work
Low Voluntary Turnover
Strong Recruiting Success
High Voluntary Turnover
Difficult to Attract and
Retain Experienced Talent
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Culture Pays Off
Industry*Voluntary
Turnover Rate
Cirrus LogicVoluntary Turnover
Additional Retained
Employees
EstimatedSavings
2011 6.2% 4.7% +9 HC ~ $1M
2012 6.6% 4.0% +16 HC ~ $1.6M
2013 8.7% 6.1% +18 HC ~ $1.8M
* Source - Radford
$4M+ Estimated savings over past 3
years
Reduced Voluntary Turnover Saves Money
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What is our Secret Weapon?
BRANDING
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BRANDING
The basic marketing principles can apply… Know who your customer is
Know what your customer wants Exceed the customers’ expectations
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Key Ingredients
Consistency and patience
Every company has a corporate culture
Tone comes from the top – starting with CEO
Communicate and practice your Vision, Mission and Core Values…everyday
Employees are smart – even when you think they don’t know…they do
Demonstrate humility
Employees are your most important assets
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Vision First Choice in Signal Processing Components
MissionProvide innovative, high-performance analog and digital signal processing components that ROCK!
ValuesContinuous Improvement
Innovation
Integrity
Communication
Job Satisfaction
Let this be your first step…
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Culture Integration Process Begins Before, During and After the First Interview
BRANDING
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Interview Orientation
On-siteInterview Orientation
WelcomeCalls
Welcome Bag
CultureTraining
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up
Traditional Hiring Process
Our Process
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Welcome Bag
Candidates receive the day before on-site
interviewHighlights “Austin” Vision, Mission and
ValuesOnsite
InterviewOrientationWelcome
CallsWelcome
BagFresh
FeedbackPEER and
MentoringCEO
Lunch Follow-up Culture
Training
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BehavioralInterviewi
ng Customized for Cirrus
LogicOur goal is to ensure
personal successOnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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Behavioral Interviewing
Culture Fit – The Key Success Indicator Reasons for unsuccessful hires at Cirrus Logic
Culture Fit60%
Technical Skills25%
Failure to Progress10%
Other5%
Behavioral interviewing is an effective measure of the non-technical skills required
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Find Success Factors Identify top contributors to the organization Determine what makes them successful
Build and Test Behavioral Questions Hiring individuals who can effectively
integrate to the corporate culture Continue to test and modify the questions
Train the Interviewers To identify key attributes and competencies
Revisitafter failed
hire
Behavioral Interviewing
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Welcome Calls
Before start date, new employees are contacted by hiring managers, HR
and the CEO
OnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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EmployeeOrientation
Focus is on Mission, Vision, Values
All I.T. and office setups are completed prior to arrival
OnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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Follow-upNew employees are
contacted by HR and their designated “PEER” the
first week of hire
OnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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CEO LunchEvery new employee has
direct communication with the CEO
Review the Vision, Mission, and Values
Small group Q&A session
Jason RhodeCEO Cirrus Logic
OnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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PEER Program
All new employees are paired with a colleague outside of their
group
Technical Mentor Program
andTechnical Mentoring
Program
OnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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“Fresh Feedback
”Gathering feedback
about the onboarding experience from new
hires Onsite
InterviewOrientationWelcome
CallsWelcome
BagFresh
FeedbackPEER and
MentoringCEO
Lunch Follow-up Culture
Training
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Fresh Feedback – Continuous Improvement
Early I.T. Setup Improves Productivity
Feedback: “…approx. 3 days of productivity wasted” Setting up of workstations Getting all passwords Getting new employee to work
Improvement: Ready on Day 1 Onboarding checklist Employees are working on Day 1
following orientation
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Fresh Feedback – Continuous Improvement
Technology Resources for Employees
Feedback: “Difficult to find relevant technical information”
Improvement : A “real librarian” Collection of readily available
technical information and resources
Physical space where people can go
Highly utilizedMeet Elly!
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“School of Cirrus Rocks”
a.k.a. “Culture Camp” for new employees
3-6 Months after hireReinforces our unique corporate
culture Utilizing the art of story telling
OnsiteInterview
OrientationWelcomeCalls
Welcome Bag
FreshFeedback
PEER andMentoring
CEO Lunch
Follow-up CultureTraining
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“SCHOOL OF CIRRUS ROCKS” VIDEO
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“Better Know a
Rock Star”
Game on internal website Helps employees get to
know one another
FreshFeedback
CultureTraining
And beyond
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And there’s more…
Free Gourmet Coffee and Food
Free Transportation for
Commuters
City Bike Share and
Bike Shop
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…and even more…
Monthly Concerts
and Weekly
Happy Hours
Free Exercise Classes
Valentines“Bailout”
“Hall of Fame”
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…and a little more
“Date Night” and
Employee “Meet-ups”
Kids Holiday Party Guitar Classes
Book Club
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Branding To Do ListEstablish your Vision, Mission and Core Values
Survey employees – providing them a forum to be heard
Look for themes that resonate with your organization and build a “brand” around it
It’s the small gestures that can make the biggest impactTake risks, be brave…be prepared to fail sometimes too
Measure everything
Continue to always reinforce the messages
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In the end…Do whatever it takes to get it done
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Q&A
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Candidate Welcome
Bag Samples