how tech influences the employee experience - angie verros
TRANSCRIPT
Stats About Employee Experience
Proactive Talent Strategies | Page 1
• 70% of US workers are not engaged at work
• 89% of employers think their people leave for more money
• 12% of employees actually do leave for more money
• 75% of people voluntarily leaving jobs don’t quit their jobs; they quit their bosses
• 70% of Forbes Global 2000 companies will use gamification to boost engagement
• 40% of employees know their company’s goals and strategies
• 2.5x more revenue for companies with engaged employees vs competitors with low levels
• Engaged employees are 87% less likely to leave their companies
*Themuse.com
Impressions are Everything
• Employee experience drives the customer experience • If your employees aren’t engaged, they cannot please your customers
Building a Better Benchmark
Proactive Talent Strategies | Page 2
• Right People + Right Processes = Success • Get employees to choose you and not the competition • Treat employees like customers • Know that employees have a choice when it comes to
choosing an employer of choice • Listen to employees
“On The Cheap"
Proactive Talent Strategies | Page 2
• Combine qualitative data & anecdotal experiences through personal follow ups
HOW? • Surveys
• Google Forms • SurveyMonkey
• Communities • Slack
How to Work Towards Great Employee Experience
Proactive Talent Strategies | Page 1
• Employee experience drives the customer experience • If your employees aren’t engaged, they cannot please your customers
• What can you do? • Clear onboarding process - automation • Clear communication – open environment • Employee collaboration – slack, intranet, G-chat • Employee surveys – Google forms • Rewards & recognition – announce publicly • Hiring involvement – interview process
Tools
Proactive Talent Strategies | Page 1
• ATS/CRM • HRIS – Performance management • Payroll/Benefits • Internal Community/Intranet • E-Learning Platform • 1 page community hub that includes company news, blogs, ads, jobs, etc • Employee recognition & rewards tool – points/$$/gift cards • Mobile experience