how raymond james streamlined its business processes to meet on-demand changes
TRANSCRIPT
Achieving Improved Client Experience Through Streamlined Process
IBM InterConnect 2015 Conference
Jim Schmitt – Sr Manager of Business Technology @ Raymond James
Dean Taylor – Technical Architect @ Perficient, Inc. Session ID: BTA-5252
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About Raymond James
Raymond James is a publicly traded, global company with distinct business units that serve a variety of clients. Headquartered in St. Petersburg, Florida, we have grown into one of the largest independent financial services firms in the United States. And, more than 50 years after our founding, we remain true to our core tenets of conservatism, independence, integrity and putting clients first – laying the groundwork for financial strength and stability.
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* As of 11/28/2014
Founded in 1962
Public, NYSE: RJF
> 10,000 associates worldwide
> 6,200 financial advisors
> 2,500 locations
(United States, Canada and abroad)
> 2.5 million client accounts
Over $475 billion in client assets under Administration
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ABOUT PERFICIENT
Perficient is a leading information
technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology
solutions that integrate business processes, improve worker
productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
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Award-Winning Trusted IBM Consulting & Solutions Firm
Founded in 1997
Public, NASDAQ: PRFT
2014 projected revenue ~$454 million
Global delivery centers in China and India
>2,600 colleagues | Dedicated solution practices
~90% repeat business rate
• Local Business Units in over 20major US Cities
• 30+ IBM Awards:
• 2015 Beacon Award Winner – Analytics
• 2014 IBM Innovation, Pure & Simple Outstanding Collaboration Award
• 2014 IBM Collaboration Solutions Best Digital Experience Award
• Solution Integration Award 2012
• 3x Lotus Distinguished Partner
• Best Portal Solution Award 2010
• Industry Focused & Authorized:
• Healthcare, Retail & Financial Services
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& WIN A SELFIE STICK
Take a selfie in our Platinum Lounge in the Expo, in one of our sessions, or with any Perficient colleague.
Post at #IBMInterConnect and tag @Perficient_IBM
You’ll be entered to win one of 30 hot new Selfie Sticks!
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Problem to solve?
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The Problem
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Statistics (Before)
24-48 hrs.*Process Cycle Time
100%% Request Reviewed
0# Automated Steps
Up to 12# Systems Accessed
3.5%Reject Rate
NoneRisk & Control
Document Status OnlyVisibility & Status
0Integrations
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Reduce Risk
Increase Automation
Improve Efficiency
Improve Controls
Business Drivers
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Reduce Risk
Reduce Risk
Every Request is Reviewed
100% Manual
Back-End Risk Mitigations
No Front-End Controls
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Increase Automation
Automation & Efficiency
Improve Efficiency
Reduce Human Interaction
Streamline User Interface
Automate System Integrations
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Improve Controls
Improve Controls
Exposed Process Values
Integration with ODM
Error Handling
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Team Built for Success
Success
Business Process
Improvement Analysts
BPM Development
Team
Enterprise & Data
Architecture
Project Management
Quality Assurance
Performance Testing
Application Administration
& Oracle Teams
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Evolve to Succeed
Phase 1
Functionality
Phase 2
Features
Phase 3
Expansion
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Money Movement
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Technology
Application Tier
• IBM Business Process Management (BPM) - used for UI and orchestration of process• ASP.net used for integrating Active X Controls
Integration/Service Tier
• IBM Websphere Message Broker (ESB) - enterprise• Operation Decision Manager (ODM) - rules engine• IBM Websphere MQ - used for integration to mainframe
Data Tier
• Oracle - app specific repository• Microsoft SQL Server - legacy repositories• HP Nonstop (mainframe) - used for official books and records
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Key Integrations
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GUI
Corporate
Branches
Operation Centers
BP
M
SOR
Check Director Service (COTS)
PCLActiveX
Check Printing Service
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Corporate
Branches
Operation Centers
BP
M
SOR
Wire SWIFT Service
IBM SWIFT Support
Pack
SWIFT Alliance Access SWIFT
Network
WMB
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Revisiting the Numbers
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Statistics (After)
< 1 min*Process Cycle Time
< 6%% Request Reviewed
12# Automated Steps
1*# Systems Accessed
1%Reject Rate
Separation of DutiesRisk & Control
Detailed Process StatusVisibility & Status
18Integrations
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Big Win!
Annual Cost Savings
~$500k
Process Cycle Time
24-48 hrs. < 1 min WOW!
Request Reviewed
100% < 6%94%
Reduction
Reject Rate 3.5% < 1%71%
Reduction
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Q & A
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Session ID
Title Date Time Location
5215aBlue Shield of California: Improving Service
and Competitiveness with IBM PureApplication System
Tue, Feb 24 9:30 AM - 10:30 AM Breakers B
6578Creating a Smarter Shopping Experience with
IBM Solutions at Carter'sTue, Feb 24 11:00 AM _ 12:00 PM Reef Ballroom F
6623 Adopting DevOps Concepts with IBM Enterprise Solutions
Tue, Feb 24 1:00 PM - 1:20 PM Theatre
5252How Raymond James Streamlined Its
Business Processes to Meet On-Demand Changes
Tue, Feb 24 5:30 PM - 6:30 PM Palm B
4996Learn from IBM UrbanCode customers
who're achieving 10x improvements or more in app delivery
Wed, Feb 25 9:30 AM - 10:30 AM Islander Ballroom A
5588Transforming Healthcare One API at a Time
at Kaiser PermanenteWed, Feb 25 12:30 PM - 1:30 PM Lagoon L
5215bBlue Shield of California: Improving Service
and Competitiveness with IBM PureApplication System
Thurs, Feb 26 10:00 AM - 10:50 AM Meet the Experts
Forum #1
YOU’RE INVITED! PERFICIENT AND CLIENT SESSIONS
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