how raven stole the sun and other lessons in change … · 2017. 1. 17. · how raven stole the sun...
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How Raven Stole the Sun and other Lessons in Organizational
Transformation
Marina Hutton & Kieran Harrop
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When did you feel energized and passionate about change/transformation at work or in life?
What worked well in that change?
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Change Management is the application of process and tools to manage the
people side of change so that the desired results of the change are realized
Business outcomes
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Anyone who enables people to go through change …
is a change leader
Organizational leadersManagersEmployeesProject team members
Change management practitioners
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Approaches to change management
Kotter
Bridges
Fischer
Hiatt
Cooperrider
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1969 20111994
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Bridge’s Transition ModelChange is situational and happens without people transitioningTransition is psychological and is a three-stage process
Managing Transitions, William Bridges, 1991
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Kotter’s Eight Steps Change ModelLeading Change – John Kotter, 1995
Managing change is not enough; you have to lead it
Tie everything back to the vision.
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SCARF Model
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ADKAR process for individual change?
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Appreciative Inquiry
We grow in the direction of our questions
“Appreciative inquiry is the cooperative, coevolutionary search for the best in people, their organizations and the world around them” Cooperrider/Whitney
“We cannot solve our problems with the same thinking we used when we created them” Einstein
Words create worlds
Describe a time when you were most engaged in your organization.
What do you most love most about your job? What are you most passionate about?
Root success analysis
“[Appreciative Inquiry] deliberately seeks to discover people’s exceptionality” Cooperrider
“In AI, intervention gives way to inquiry, imagination and innovation”Cooperrider/Whitney
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Stories in Change Management
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ACCS Early Adopters
Reusable business solutions
Community of Practice
Metrics
OnboardingTraining
Clear business objectives
Strong sponsorship
Success!
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NRPP
ADKARProsci
Building capacity
Change resilienceCulture change
Breaking down silos
Active & visible sponsors
Act as if we are one organization
Appreciative inquiry
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AsOn the field
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We all have a lifetime of change experience.
We are all stories of change
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Pause
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What is transformation?
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Transformation to me means the powerful unleashing of human potential to commit to care about and change for a better life. Transformation occurs when people give up their automatic way of being and commit themselves to a different
future.Monica Sharma
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The voyage of discovery is not in seeking new landscapes …
but in having new eyes – Marcel Proust
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How Raven Stole the Sun
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The 100/0 Principle
Actions + Relationships = Results “The success of an individual, a team or an entire organization depends largely on the quality of the relationships” – Al Ritter
Awareness & Choice
The Secret to Great Relationship
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What happened? What is useful here? What do I want?
What can I learn?
What’s possible?
What’s the bigger picture?
What are my choices?
What is the other person
thinking, feeling, wanting?
Who’s to blame?
What’s wrong with me? What’s wrong with them?
Why am I such a failure? Why are they stupid?
Switching question:Am I in judger?
Learner path Judger path
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When we can’t control what’s happening, we can to choose the way we respond to what’s
happening.
That is where our power is.
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What is the one thing you commit to bringing back to your organization?
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Discussion/Questions
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Recommended Resources
The 100/0 Principle: The Secret to Great Relationships – Al RitterChange Your Questions, Change Your Life – Merilee AdamsChange Management: The People Side of Change – Jeffrey Hiatt, Timothy CreaseyAppreciative Inquiry: A Positive Revolution in Change – David Cooperrider, Diana WhitneyThe Power of Appreciative Inquiry – Diana Whitney, Amanda Trosten-BloomThe Four Agreements – Don Miguel RuizHoopla (free app) – Greater Victoria Library – Audio Books
Videos:It’s Not About the Nail– https://www.youtube.com/watch?v=-4EDhdAHrOg How Great Leaders Inspire Action, Simon Sinek–https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action The Power of Vulnerability, Brene Brown – https://www.ted.com/talks/brene_brown_on_vulnerability