how nlp improves bot design
TRANSCRIPT
How NLP improves Bot design
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Milano Chatbots Meetup September 29th, 2016
Alessandro Vitale [email protected]
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About this talk
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https://medium.com/@Conversate
Contents
Why you should use (good) NLP + Demo of how a chatbot works
Examples taken from
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About Conversate
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Artificial Intelligence Startup
Started in London @ Enterpreneur First “Hands down the best accelerator in Europe” – Hoxton Ventures
We help you build great chatbots
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What is NLP?
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Natural language processing (NLP) is […] concerned with the
interactions between computers and human (natural) languages
Source Wikipedia
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How Chatbots work
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Understanding
Dialogue Management
Response Generation
Additional Services
Natural Language Understanding
Natural Language Generation
Reinforcement Learning
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Why NLP?
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No NLP -> Terrible UX
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Why NLP?
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A chatbot without NLP is like playing a game
without knowing the rules
No NLP -> No Fun
conversateWhy NLP?
8Source My Clever Agency
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User Guide vs Discovery
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No NLP Good NLP
User Guide(How to do things)
Focus on
DiscoveryFocus on
(What can be done)
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User Guide vs Discovery
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User Guide Discovery
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User Guide vs Discovery
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Progressive Discovery
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User Guide vs Discovery
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Google Allo
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NLP is great but use with care :)
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Demo
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How Chatbots work
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Understanding
Dialogue Management
Response Generation
Additional Services
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Backup
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Natural Language APIs
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Nuance MIX Microsoft LUIS
https://medium.com/@Conversate