How much did you save by not implementing six sigma?

Management development program (MDP) Improving performance by implementing “Six Sigma”

8-9th May 2013

Centre for management development PILLAI INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH Dr. K.M. Vasudevan Pillai Campus, Sector 16, New Panvel 410206

ABOUT SIX SIGMA

In today’s world of globalization, every organization big or small, is facing immense competition and the customers are also becoming more and more demanding. Only those organizations which are efficient, customer centric and cost conscious can effectively beat the competition, survive and grow profitably.

Six Sigma is a powerful approach to improving processes to do things better, faster, and at lower cost. It can be applied to every facet of business, from production, to human resources, to order entry, to technical support. Six Sigma is valuable because it creates an environment for improving productivity and efficiency in a business environment of continuous improvement. It gives everyone an opportunity to make improvements to traditional processes. It creates a disciplined, knowledge-based approach designed to enhance customer satisfaction and build a customer culture that embraces innovative approaches to technology and business development. Overall, it is a highly structured strategy for acquiring, assessing and applying customer expectations with manageable solutions for the purposes of product, system or enterprise innovation and design. The Six Sigma philosophy addresses the following:

What is critical to your customers? How well are you performing today? How can you leverage facts and data? How can you sustain improvement?

OBJECTIVES This program aims at achieving the following objectives:

Help the participants to understand and use the best and tested management techniques and tools for bringing

business / process improvements in their organizations.

Help the participants achieve excellence, reduce waste, decrease defects and enhance productivity.

Make the participants use a structured method to reduce cycle times, improve quality and delivery processes.

CONTENTS Importance of Six Sigma

Statistical concept behind Six Sigma

Lean techniques- Kaizen, Poka Yoke, 5S, PDCA cycle

Importance of determination of Critical To Quality (CTQ)

Define, Measure, Analyze, Improve and Control phase in Six Sigma.

How to implement Six Sigma in an organization- A step by step approach

PEDAGOGY The course is developed based on the Green Belt and Black Belt Certification programs offered worldwide. Program will be

delivered through power point presentation, case study, class room exercises and discussions.

WHO SHOULD ATTEND? This program will be suitable to middle level personnel from any function of an organization.

TRAINERS

1. Mr. Akshay Khanna

An alumni of IMC Chandigarh, Mr. Khanna holds Master’s degree in Hotel & Tourism Management from Institut Vatel, Nîmes, France.

Mr. Khanna has work experience with one of the world’s best restaurant – Hotel Auberge Du Pere Bise (Michelin star), France, luxury collection hotels of ITC group and Orchid Hotel, Mumbai.

Currently Mr. Khanna is working as the Training Manager with The Orchid – Asia’s 01st ECOTEL hotel. He has over 10 years of experience in hotels. His areas of expertise include Training & Mentoring, Change Management (LEAN Six Sigma Black Belt), Analytics and Hotel Operations. He has proven ability to ‘Effectively’ drive change, mentor & train associates across varied levels. He has proven leadership abilities in hotel operations with a ‘hands-on’ approach to enhance operational excellence.

He has mentored Six Sigma and LEAN projects across various verticals in ITC hotels to drive results in 3 major areas – R1,

R2 & R3, i.e. Revenue, Guest Feedback Scores and Cost Rationalization. Various projects led or mentored by him have

become the ‘Standard Operating Procedures’ across the ITC hotels. He mentored ITC The Maratha (A Luxury Collection

hotel) to top the ‘Kaizen’ score in the ITC Hotels, for 2 consecutive years.

He has trained Associates, Executives and Managers on multiple training topics such as ‘Six Sigma’, ‘LEAN”, ‘Kaizen’, ‘Soft

Skills’, ‘Service Excellence’, ‘Time Management’, ‘Brand Management’, ‘Mystery Audits’, ‘Leadership Grid’, to name a

few. He also provides tactical training support to the other hotel brands under Kamat Hotels (I) Ltd. umbrella like VITS,

Lotus Resort and Fort Jadhavgarh. He also helped his restaurant win the ‘TIMES FOOD GUIDE AWARD’ for Best Chinese

Restaurant.

2. Prof. C.K. Sreedharan

A mechanical engineer and an MBA, Prof. Sreedharan is a trained implementer of Six Sigma, a certified lead auditor for ISO: 9001-2008, ISO: 14001-2004 and OHSAS: 18001-2007 and an accredited energy auditor from Bureau of Energy Efficiency.

With over 25 years of varied industrial experience and 5 years of teaching and training experience, Prof. C K Sreedharan has worked in Bureau of Indian Standards as Deputy Director and as General Manager (Works)

in Expo Gas Containers Ltd. He was a panel auditor for Det Norske Veritas (DNV) where he conducted more than 250 third party audits on various management systems. Prof. C K Sreedharan has assisted several organizations in the implementation of Six Sigma Projects, Quality / Environmental / Occupational Health and Safety Management Systems and Total Quality Management and has conducted several training programs in the areas mentioned above.

Participation details

Program This management development program is non-residential. The program timings are from 10.00 a.m. to 05.00 p.m. on both the days. Fees The fees for the program is Rs. 2500/- (two thousand five hundred only) per participant. The non-refundable fees

include morning/evening tea/coffee/lunch on both the days as well as training material and folder.

Certificate All registered participants shall receive certificate of training issued by Pillai Institute of Management Studies &

Research.

Venue Pillai Institute of Management Studies and Research, Dr. K.M. Vasudevan Pillai Campus, New Panvel 410206

Transport: The participants would need to make their own transport arrangements. The venue is just at about 1 k.m. distance from

east side of New Panvel railway station and can be reached easily on foot or by an auto rickshaw in minimum fare.

Contact: Prof. Mukesh Goyal Head – Centre for Management Development

Pillai Institute of Management Studies & Research Dr. K.M. Vasudevan Pillai Campus, Sector-16, New Panvel 410206 Telephone: 27456100 / 27451700 Ext. 221 Mobile: 9920899198, e-mail: mukeshgoyal@mes.ac.in

About the institute

Established in 1998, Pillai's Institute of Management Studies and Research (PIMSR) trains students for Master of Management Studies under the aegis of the prestigious University of Mumbai with approval from the All India council of Technical Education (AICTE) besides AICTE approved MBA equivalent post graduate diploma programs (PGDM) and executive MBA program. The Directorate of Technical Education, Government of Maharashtra, has awarded the institute an 'A' grade.

The institute is a part of the Mahatma Education Society founded by Dr. K. M. Vasudevan Pillai, a renowned academician and supported by Dr. Daphne Pillai, the Rector. MES is a large society in education field running 48 institutions in Mumbai & Navi Mumbai in diverse areas including schools, global academies, engineering colleges, sports academies, education colleges besides management institutes. PIMSR has been ranked among the top private B-Schools in Business Baron’s a list of B-Schools-201). PIMSR is graded A+ in Business India Dec 2012. PIMSR is approved by AICTE, Ministry of HRD, Government of India, also accredited by National Board of Accreditation (NBA).

The large faculty pool of PIMSR, comprising of very senior professionals and highly recognized academicians, has created an exciting learning environment for the students and participants.

Currently PIMSR has several international partners such as St. Mary’s School of Economics and Business, University of

California, Barkeleys, Moraga California , Hebei University of Economics and Business, Shinzanjung, China and Kaplan,

Singapore.

Pillai Institute of Management Studies & Research Dr. K.M. Vasudevan Pillai Campus, Sector-16, New Panvel 410206

Management Development Programme Application Form

Programme Title: __________________________________________________________________________________ Commences on:______________________________ Concludes on: ________________________________________ (dd/mm/yyyy) (dd/mm/yyyy) Participant Name:__________________________________________________________________________________ (IN BLOCK LETTERS) Gender: _____________________ Date of Birth: _______________________________________________________

(dd/mm/yyyy) Permanent Address: ________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ Occupational Profile: ________________________________________________________________________________ Organisation Name: _________________________________________________________________ _______________ Designation: _____________________________________Total Years of Service: _____________________________ Organisation Address:________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ Mobile No.: ______________________ ___ Landline No.: _________________________________________________ Email:_____________________________________________________________________________________________ Highest Educational Qualification: _____________________________________________________________________ Participant’s Signature Date: __________________ Demand Draft/Cheque No. _________________ Amount (Rs.) _____________ Bank__________________________ (The demand draft/Cheque will be in favour of “Pillai Institute of Management Studies & Research” payable at Mumbai. The DD/Cheque along with application form addressed to Prof. Mukesh Goyal, Head- Centre for Management Development should be sent to Pillai Institute of Management Studies & Research, Dr. K.M. Vasudevan Pillai Campus, New Panvel 410206, so as to reach latest by 6th May 2013. )