how hyatt utilizes facebook messenger to serve their social customers

#SocialFirst™

Paul Johns

And add SOCAP logo

Paul Johns

lets add to the title slide SOCIAL MATURITY WORKSHOP

Private resolution

12%, Overtakingsome channels

Small, test deployments

2-3% Contact center volume

Fully resourcedbusiness initiative

Consumers expect responses

Expectation of fullresolution in channel

Public Satisfaction

2015 was the year social service grew up

Source: As reported by Conversocial client

Paul Johns

I'd like to make this slide graphically more impressive but good to see here.

Today’s Panelists

Dan Moriarty

Bryan HurrenStrategic

Partnerships Manager, Facebook

Messenger

Chief Marketing

Officer, Conversocial

Paul JohnsDirector, Digital

Strategy & Activation, Hyatt

Hotels Corporation@iamdanmoriarty @bryanhurren @paulj0hns

#SocialFirst™

Paul Johns

I'd like to make this slide graphically more impressive but good to see here.

Thanks for joining us!

Stay tuned for moreWebcasts from

Conversocial

#SocialFirst™

how hyatt utilizes facebook messenger to serve their social customers

Social Media