How do you create efficiencies in waste management across a wide range of national defence sites? Department of Defence

THE CHALLENGE

They were looking for a partner that could provide an integrated waste management solution with greater reporting, operational efficiencies and cost savings.

The Department of Defence operates multiple sites nationally, with a variety of waste needs.

THE SOLUTION •  Centralised billing system.

•  National call centre.

•  Full integration into the client's IT platform through a willingness to invest in B2B, ordering and charging.

•  Site audits to develop optimisation plans.

•  Weight based charging by building, base and region.

•  Transition plans for structured roll-out.

•  Increased resource recovery.

•  Residual waste to Bioreactor for additional energy recovery and cost reduction.

•  Customised education program.

•  Dedicated Account Managers and a single point of contact for each region.

HOW WE DO IT

Integrated waste management solution – with a mixture of education, training, monitoring and

reporting – allowed for the ability to increase the efficiency of the service thus reducing overall costs.

Our customised solutions include:

WASTE MANAGEMENT

REPORTING RESOURCE RECOVERY

LIQUID WASTE COLLECTION HAZARDOUS COLLECTION

FEASIBILITY & ENVIRONMENTAL

STUDIES

EDUCATION AND TRAINING NATIONAL CALL CENTRE

•  Successful contract implementation with minimal operational impact, during increased security alert status.

•  Substantial reduction in collection frequencies at large bases resulting in cost savings.

•  In Full On Time (IFOT) 98.5% achieved.

•  Regular communication and KPIs delivered to Base Service Managers.

•  Single point service delivery.

•  Education program implemented.

•  National Call Centre operation.

THE OUTCOME

To find out how Veolia’s world of plug-ins can help your business visit:

veolia.com.au/integratedbydesign