1. Our big challenge is to empathizeand collaborate with people from all over the planet Bridge Global IT Staffing Hugo Messer 1

2. IndexAbout meEmpathy & Collaboration Why? What? How? Bridge Global IT Staffing Hugo Messer 2

3. Hugo Messer Founder and CEO of Bridge Global IT Staffing in 2005 Started with feet in the mud Now knows how to work across cultures, borders and timezones Offices in India, Ukraine, Moldova Customers in Sweden, Germany, Holland Bridge Global IT Staffing Hugo Messer 3

4. Why?The role of IT in the world keeps growingWe need talented people to produce and innovateBut we dont have enough people locally Shortage of +/- 10.000 in Holland, 40.000 in Germany Greying population Beta studies are unpopular Bridge Global IT Staffing Hugo Messer 4

5. This is what we doWe fish in the same pond for the 2.000 people that become IT graduates each year Bridge Global IT Staffing Hugo Messer 5

6. This is what some may thinkBridge Global IT Staffing Hugo Messer 6

7. This is what we can doInvolve talent from around the planet to create valueBridge Global IT Staffing Hugo Messer 7

8. This is what we can do Get the right people in every position If we manage to change our mindset (empathy) and organization (collaboration), almost anything can be done remotely. We can lower our costs at the same time Bridge Global IT Staffing Hugo Messer 8

9. The size of the global labor pool India: 200.000 new IT graduates per year India 2025: the proportion of young people going to university will grow from 12% at present to 30% And then when have China, Ukraine, Vietnam and the rest of the world Bridge Global IT Staffing Hugo Messer 9

10. How? Cultural differences By empathizing, we can accept the differences From there we can organize around the differences: collaboration If we do not accept the differences, cooperating can lead to frustration Bridge Global IT Staffing Hugo Messer 10

11. Indians can not say noBridge Global IT Staffing Hugo Messer 11

12. How? Mindset The economic pie keeps growing Seth Godin (Linchpin): If we enlarged the pie by bringing in the best programmers from around the world, its inevitable that tons of jobs would be created for local talent as well. It seems to me that your outlook is completely due to your worldview. Bridge Global IT Staffing Hugo Messer 12

13. How? Mindset Mindset that is not favorable Each job created in India means one job less in Holland Fear of job loss among employeesImportant for managers to acknowledge Bridge Global IT Staffing Hugo Messer 13

14. How? Relations Us versus Them It is easier to blame someone we dont see Experienced nearshore manager quoteI forbid myself to think/say Those Romanians Bridge Global IT Staffing Hugo Messer 14

15. How? Tactics Make them an integral part of your team Use management instruments you also use locally: 360 feedback, team outings, weekly meetings, personal development plans Accenture case: Dutch manager can send profiles, picks his team members and invests in relationships Accentures client has a voice in the personal development of each team member and gives ratings Bridge Global IT Staffing Hugo Messer 15

16. How? Tactics Stimulate empathizing:among team members: invest in tripswith your company culture: mission, vision, valueswith your products: Who uses them? Why? How do we earn money? Bridge Global IT Staffing Hugo Messer 16

17. ConclusionWe need to empathize and collaborate with people all overthe planet Why?Because we dont have enough IT peopleBecause the central ingredient of global success is empathy What?We can tap into the global labor pool and get the right peoplein the right seatWe can lower our costs How?By being aware of our mindset, accepting cultural differencesand building a team of colleagues around the planet Bridge Global IT Staffing Hugo Messer 17

18. Thanks Hugo Messer H.messer@bridge-outsourcing.nl +31654230708 http://www.linkedin.com/in/hugomesser http://www.facebook.com/hugomesser Bridge Global IT Staffing Hugo Messer 18