Checking your Campus Email

1. Open your web browser.

Note: Webmail is best viewed with Internet Explorer 5 or higher.

2. Insert webmail.alfredstate.edu in the address bar.

3. Click Go or press Enter.

4. You will need to enter the following information:

Username: ASC\Username

Password: Your Password

5. Click OK.

NOTE: This step can be avoided in the labs by simply entering mail2 in the address bar.

6. All your new mail will be listed in the Inbox. This will come up automatically when you enter webmail.

Creating a new email message 7. To create a new email message click on New.

Note: If you have installed MS Front Page or MS Office you may need to install some extras from the cd’s.

8. Click on To: -Enter their address in the To: field.

9. Insert information in the subject field.

10. Insert the message.

11. Click Send.

12. If you do not know the email address and the person is on campus you can search for their address.

13. Click on To:

14. Insert the person’s last name or first name.

15. Click on Find.

16. After it does the search you can click on the person you would like and add the recipient by clicking on the TO, CC, or BCC at the bottom of the screen.

17. Click close.

Reply

The Reply button may be used from the Inbox screen, and will initiate a reply to the highlighted message.

Alternately, the Reply button is available while viewing a message. Clicking the Reply button here will initiate a reply to the open message.

A new message will be opened. Type your reply in the main field. Press send when finished.

NOTE: The Subject line may be changed, and additional recipients added as in a New message.

Reply to All

Similar to the Reply button, Reply to All initiates a reply message. In this case not only the sender of the message, but all recipients of the message will be automatically entered into the To: field.

Forward

As with Reply, Forward may be used by highlighting a message, or from within an open message. The Forward button allows you to send a message you have received to others. Enter the recipient(s) you desire into the To: field, and press Send.

Check for New Messages

After you have entered Webmail, it is possible for additional Email to arrive for you. Clicking the Check for New Messages button will instruct Webmail to update your Inbox, and display any additional items that have arrived since you logged in.

Search Search is a tool that is useful for locating a particular message if you have many accumulated in your account. Clicking the Search button will display a window with several fields.The folder that was selected when Search was activated will be listed in bold (In this case Inbox). You can search multiple ways: Subject Line-By default the Search will check only Subject lines for the keyword entered, to search message text as well check the Also Search Message Text box. Sender-This will search the From: field of messages. Recipient-This will search the To: field of messages.

Move

With the message(s) you wish to move selected, click the move icon.

A window will appear, select the folder you wish to place the messages in. Click OK, and the messages are moved.

NOTE: The New… button can be used to create a new folder within whatever folder is currently selected.

Delete

Similar to the move command, selected items will be affected by Delete. However the Delete command will automatically move the selected items to the Deleted Items folder. Items will remain in the Deleted

NOTE: Items folder for seven days, and then will be permanently erased.

When an item in the Deleted Items folder is highlighted, and Delete is used a window will pop up.

Selecting OK will permanently erase the item(s).

Preview Pane

The Preview Pane has two states, by default it is off.

When active, the Preview Pane button is displayed depressed and the contents of the selected message are visible in the lower half of the screen.

Address Book

Clicking the Address Book icon will bring up a search window similar to the one found by clicking the To: button in a new mail message. Enter data into a field and click Find. All users matching that data will be displayed.

Multiple fields may be used to narrow the search.

Frequently Asked Questions-Webmail

Q: How do I get to Alfred State College's webmail page?

A: The main URL to use is: http://webmail.alfredstate.edu. You can also use http://mail2.alfredstate.edu. If you use a Computer Lifestyle Machine, a lab machine, or any machine that is part of the Alfredstate.edu domain, you can simply type: http://mail2. Also, you can visit the main Alfred State College intranet page at: http://web.alfredstate.edu and click on the link for webmail.

 

Q: What are the system requirements to use webmail?

A: Almost any computer capable of running Internet Explorer 5.x, Internet Explorer 6.x, or Netscape Navigator 5.x can be used to access Webmail. The recommended web browser is Internet Explorer 6.x or higher. Note that Windows 95 users will not be able to utilize many of the features of webmail.

 

Q: How do I log in?

A: The method used to log into Webmail varies according to whether you have Windows 9x, Windows NT/2000/ME, or Windows XP. Basically, if you find a text box asking for a domain, type in ASC. If you don't find a Domain text box prompt, type in ASC\username in the Username text box. Obviously make sure to type in your password in the Password text box. Note passwords are case sensitive; usernames are not.

 

Q: When I try to compose a message, a Windows FrontPage Installer message comes up. Why?

A: Because Webmail uses the Microsoft Exchange 2000 Outlook Web Access (OWA) interface, it can sense when FrontPage has been installed on the local computer. OWA offers a variety of new HTML editing features through certain FrontPage extensions. To resolve the issue, find the FrontPage CD requested, insert it in your CD drive, and press OK at the prompt. This will allow the installer to find the correct files and install them to your local machine.

 

Q: When I try to compose a message, a Windows Office Installer message comes up. Why?

A: Because Webmail uses the Microsoft Exchange 2000 Outlook Web Access (OWA) interface, it can sense when Microsoft Office has been installed on the local

computer. OWA offers a variety of new HTML editing features through certain Office extensions. To resolve the issue, find the Office CD requested, insert it in your CD drive, and press OK at the prompt. This will allow the installer to find the correct files and install them to your local machine.

 

Q: Can I use calendaring?

A: Yes. Calendaring is available. Note that any meeting requests sent to you that you accept will automatically be placed in your server-based calendar.

 

Q: Why does it take so long for Webmail to load?

A: The new Webmail may take longer to load than the older version. This is due to the dramatic increase in features and capabilities included in the new version. Although times will vary, a 56Kbps connection should take approximately one minute to load Webmail. If you are using Alfred State College's dial-in system, the maximum connect speed is about 30Kbps - expect Webmail to take approximately two minutes to load. If you find the load time using Alfred State College's dial-in excess, it is recommended you obtain Internet Services through one of the local providers who can provide 56kbps or higher connection speeds.

 

Q: I can't seem to get Webmail to work. When I go to the Webmail web site and type in my username/password, my system stops responding. How can I get this to work?

A: First, check to see if you have a personal or corporate firewall. Webmail uses Session cookies and DHTML; if a firewall does not allow these types of access, then Webmail will not work. If possible, disable the personal firewall and try Webmail again. If it is now functional, you will need to change the settings on the personal firewall software until it works with Webmail.

 

Q: What can I do when the message "Error: Access is Denied" is displayed after I enter my Username and Password?

A: First, check to make sure you entered the Domain name in the separate text box or before your username if no text box is present. For instance: if your username is "windmere" and there is no Domain text box, you would type "asc\windmere" (without the quotes). If you are still having issues, please call the Help Desk at 4357.

 

Q: I don't see my question answered here. Who can I ask?

A: Contact the Help Desk to resolve any other Webmail questions. Phone: 607-587-4357. Email: helpdesk@alfredstate.edu. Office: Allied Health Building, Room 123.