how digital trends are compressing processes

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Compressing Processes How productivity is going social and mobile Sharon Richardson Joining Dots @joiningdots www.joiningdots.com

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Keynote presentation delivered for the Ovum Analysts Business Process Management event in London, November 2012. Using case studies to demonstrate how emerging trends are connected and disrupting business as usual: social networks, mobile devices, big data and cloud computing. With gamification joining the party

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Page 1: How Digital Trends Are Compressing Processes

Compressing Processes

How productivity is going social and mobile

Sharon RichardsonJoining Dots

@joiningdots www.joiningdots.com

Page 2: How Digital Trends Are Compressing Processes

The following presentation was originally delivered at the Ovum Analysts Business Process Management Conference held in London, November 2012It was a 20-minute keynote looking at the impact of emerging trends on business processes, using real-world examples to demonstrate potential

This is a modified version for Slideshare formatting with notes added to (almost but not quite ) make up for the lack of a presenter…

Additional notes can be found in the blog post:http://www.joiningdots.com/blog/2013/01/digital-trends-compressing-processes/

© Copyright 2012 Joining Dots Ltd. All rights reserved.

Page 3: How Digital Trends Are Compressing Processes

Four Connected Trends

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Four Connected Trends

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Four Connected Trends

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Four Connected Trends

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Four Connected Trends

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Four Connected Trends

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“The only way to meet the unpredictable challenges ahead of us is to match them

with unpredictable challenges of our own…”

Source: The Wiki and the Blog, CIA, September 2005

Page 10: How Digital Trends Are Compressing Processes

“The only way to meet the unpredictable challenges ahead of us is to match them

with unpredictable challenges of our own…”

Source: The Wiki and the Blog, CIA, September 2005

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“Need to Know”

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“Need to Know”

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“Need to Know”

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“Need to Know”

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“Need to Know”

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“Need to Know”

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Transparency of Data

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=

Transparency of Data

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“The ‘intelligence – decision – implementation’ cycle time can now be as short as 15

minutes…”

=

Transparency of Data

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"The biggest evolution in A/B testing is how fast it has become”

Brian Christian, Wired

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"The biggest evolution in A/B testing is how fast it has become”

Brian Christian, Wired

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Real-time Reactions

Exclusive!

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Real-time Reactions

It’s…

…fast

Page 24: How Digital Trends Are Compressing Processes

Real-time Reactions

Exclusive! It’s…

…fast

Page 25: How Digital Trends Are Compressing Processes

Real-time Reactions

Exclusive! It’s…

…fast

“The difference with live testing is not just that there is no time to learn and apply

lessons. It's that there are no clear lessons or rules.”

Page 26: How Digital Trends Are Compressing Processes

Nicholas Negopronte, One Laptop Per Child (OLPC)

“Children, aged between 4 and 14, were given the tablets programmed in English, a

language they had never heard ”

Page 27: How Digital Trends Are Compressing Processes

Nicholas Negroponte, One Laptop Per Child (OLPC)

“Children, aged between 4 and 14, were given the tablets programmed in English, a

language they had never heard ”

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Self-organising

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Self-organising

4 mins

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Self-organising

4 mins

5days

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Self-organising

4 mins

5days

2wks

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Self-organising

4 mins

5days

2wks

3mths

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Self-organising

4 mins

5days

2wks

3mths

5mths

Page 34: How Digital Trends Are Compressing Processes

Self-organising

4 mins

5days

2wks

3mths

5mths

Page 35: How Digital Trends Are Compressing Processes

“It’s cool that our team is part of making the car connected”

Zack Hicks, CIO North America, Toyota

Page 36: How Digital Trends Are Compressing Processes

“It’s cool that our team is part of making the car connected”

Zack Hicks, CIO North America, Toyota

Page 37: How Digital Trends Are Compressing Processes

Sensory Adjustments

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Sensory Adjustments

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Sensory Adjustments

=

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Sensory Adjustments

=

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Sensory Adjustments

=

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The Fifth Trend

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The Fifth Trend

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“Find one video game that is not about learning”

Dr Keith Devlin, Stanford University

Page 45: How Digital Trends Are Compressing Processes

“Find one video game that is not about learning”

Dr Keith Devlin, Stanford University

Page 46: How Digital Trends Are Compressing Processes

A Stake in the Outcome

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A Stake in the Outcome

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A Stake in the Outcome

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A Stake in the Outcome

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A Stake in the Outcome

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A Stake in the Outcome

Page 52: How Digital Trends Are Compressing Processes

A Stake in the Outcome

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A Stake in the Outcome

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Five Connected Trends

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 55: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 56: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 57: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 58: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 59: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 60: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 61: How Digital Trends Are Compressing Processes

Redefining Productivity

Standardised Routines Personalised Processes

Richness of information Transparency of data

Controlled decisions Real-time reactions

Structured hierarchy Self-organising network

Need to know Stake in the outcome

Predictable results Sensory adjustments

Redefining productivity

Page 62: How Digital Trends Are Compressing Processes

Five Connected TrendsGlobal social networks encouraging conversations, bypassing hierarchies

Mobile updates speeding up decisions and actions, bypassing procedures

Volume and velocity of data updates enabling faster and new forms of analysis

Internet connectivity and storage on a massive scale enabling all of the above…

Games give permission to experiment, with instant feedback and learning by doing

Page 63: How Digital Trends Are Compressing Processes

Disrupting ‘business as usual’

Trust forms within social networks, increasing distrust of jargon and official statements

Being mobile means not waiting. Eliminates the ability (excuse) to delay responses

Decisions are being made (and adjusted) based on feedback, not opinions

Demographics break down – there really is no such thing as a family with 2.4 children…

Games tap into human emotions that formal processes too often try to ignore

Page 64: How Digital Trends Are Compressing Processes

References The Wiki and the Blog by D. Calvin Andruss, CIA

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904

Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/

The A|B Test: Inside the technology that’s changing the rules of businesshttp://www.wired.com/business/2012/04/ff_abtesting/

To understand how much the cloud will change the world, look at Toyotahttp://www.businessinsider.com/cloud-computing-toyota-motors-2012-11

You play World of Warcraft? You’re hired!http://www.wired.com/wired/archive/14.04/learn.html

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Images Twin Towers, New York by Sander

http://www.flickr.com/photos/42458391@N04/3915489241/

African village by Becky McCray, One Laptop Per Childhttp://www.flickr.com/photos/bjmccray/2094115676/

Red Pill or Blue Pill? By Paul L. Dineenhttp://www.flickr.com/photos/pauldineen/2122384796/

Car, Mirror, Clouds by Stefano Meneghettihttp://www.flickr.com/photos/meneghetti/1995380556/

Skyrim Travel by Braclohttp://www.flickr.com/photos/braclo/6364448651/

Icons by Glyphicons www.glyphicons.com

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Thanks for watching!

Sharon RichardsonJoining Dots

If you would like to discuss this presentation or find out more, please contact me. Details at www.joiningdots.com