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1A+ Guide to Managing and Maintaining Your PC, Fifth Edition
How Data Is Physically Stored
on a Floppy Disk
2A+ Guide to Managing and Maintaining Your PC, Fifth Edition
How Data Is Logically Stored on
a Floppy Disk
3A+ Guide to Managing and Maintaining Your PC, Fifth Edition
The Data Cable
4A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Hard Drive Subsystem
5A+ Guide to Managing and Maintaining Your PC, Fifth Edition
IDE Cabling Methods
6A+ Guide to Managing and Maintaining Your PC, Fifth Edition
IDE Cabling Methods (continued)
7A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Tracks and Sectors on the Drive
8A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Tracks and Sectors on the Drive
(continued)
9A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Hard Drive Size Limitations
Operating system Maximum size supported
DOS and Windows 9x FAT16 2.1 GB; cannot be used on hard
drives that exceed 8.4 GB
Windows NT/2000/XP FAT16 4 GB
Windows 2000/XP FAT32 32 GB
Windows 9x FAT32 137 GB
Windows 2000/XP with Service
Pack
Larger than 137 GB
10A+ Guide to Managing and Maintaining Your PC, Fifth Edition
How a Hard Drive Is Logically
Organized to Hold Data
Steps for preparing a hard drive to hold files
Low-level format (usually done at the factory)
Partitioning the hard drive
High-level format
11A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Hard Drive Partitions and
Logical Drives
Active partition
Primary partition
Extended partition
Logical partition
12A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Partitions and Logical Drives
13A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Choice of File Systems
FAT16
Supported by all Windows systems
FAT32 (and VFAT)
Supported by Windows 95 Second Edition,
Windows 98, Windows 2000, Windows XP
NTFS
Supported by Windows NT, Windows 2000,
Windows XP
Each logical drive has its own file system
14A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Jumper Settings
15A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Jumper Settings (continued)
16A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Jumper Settings (continued)
17A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Mounting the Drive in the Bay
(continued)
18A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Use CMOS to Change Hard
Drive Settings
19A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Using Fdisk to Partition a Drive
20A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Examples of General-Purpose
Utility Software
21A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Disk Cloning Software
Replicates hard drive to a different computer
or to another drive on the same computer
Examples
Drive Image by PowerQuest
ImageCast by Innovative Software
Norton Ghost by Symantec Corp
22A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Examples of General-Purpose
Utility Software (continued)
23A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Troubleshooting Hard Drive
InstallationsCheck CMOS setup to verify that system BIOS
recognizes large drives
Verify status of Fdisk
Verify that Format C:/S was done
Check configuration of CMOS setup
Confirm setting of DIP switches or jumpers
Check connection of power cord and data cable
Refer to Web site of manufacturer for suggestions
24A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Troubleshooting Hard Drives
with Third-Party Software
Norton Utilities
SpinRite
PartitionMagic
25A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Fundamental Rules of
Troubleshooting
Make backups before making changes
Approach problem systematically
Isolate problem
Remove memory-resident programs
Boot from disk to eliminate the OS and startup
files on the hard drive
Remove unnecessary hardware devices
26A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Fundamental Rules of
Troubleshooting (continued)
Don’t overlook the obvious
Check simple things first
Make no assumptions
Become a researcher
Write things down
27A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Fundamental Rules of
Troubleshooting (continued)
Reboot and start over
Establish priorities
Keep your cool and don’t rush
Don’t assume the worst
Know your starting point
28A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Gathering Information
Interact with user
Investigate problem on computer
Isolate the problem
29A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Interacting with the User
Use good manners and diplomacy
Don’t take drastic action before asking about
important data that may not be backed up
Provide alternatives before making decisions
for users
Protect confidentiality of data
Don’t disparage user’s choice of hardware or
software
30A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Investigating the Problem
What OS is installed?
What physical components are installed –
processor, expansion cards, drives, peripheral
devices? PC connected to network?
What is the nature of the problem – before or
after boot, error message, etc?
Can you duplicate the problem? Intermittent or
consistent problem?
31A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Isolating the Problem
Consider the possibilities
Eliminate simple things first
Eliminate the unnecessary
Trade good for suspected bad
Trade suspected bad for good
32A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Intermittent Problems
Hardest to solve
Look for patterns or clues
Ask user to keep a log of when problems occur
and exactly what error messages appear
33A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Goals of Preventive
Maintenance
Reduce likelihood that events that cause PC
failures will occur
Preventive maintenance plan
Lessen the damage if they do occur
Disaster recovery plan
34A+ Guide to Managing and Maintaining Your PC, Fifth Edition
When a PC Is Your Permanent
ResponsibilityOrganize hard drive boot directory
Create rescue disks
Document setup changes, problems, and
solutions
Record setup data
Take practical precautions to protect software
and data (eg, back up original software and
back up data on the hard drive)
35A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Preventive Maintenance Plan
Guidelines (continued)
36A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Preventive Maintenance Plan
Guidelines (continued)
37A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Making Backups
Child, parent, grandparent method
Full, incremental, and differential backups
Scheduling backups
Backup software
Disk cloning software
Planning for disaster recovery
38A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Full, Incremental, and
Differential BackupsFull
Backs up all data from hard drive
Incremental
Backs up only files that have changed or been
created since last backup
Differential
Backs up files that have changed or been created
since the last full backup
39A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Guidelines for Moving
Equipment
Back up hard drive
Remove removable disks, tape cartridges, or
CDs from drives
Turn off power to PC and devices
Disconnect power cords and external devices
Label cable connections
40A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Guidelines for Moving
Equipment (continued)
Coil all cords and secure them
Pack in original shipping cartons
Purchase insurance
41A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Viruses and Other Computer
InfestationsVirus Has an incubation period
Is contagious; replicates by attaching to other programs;
infected program must be executed for a virus to run
Is destructive
Worm Spreads copies of itself without a host program,
overloading the network as it replicates
Does damage by its presence
Best defense is a firewall
Trojan horse Does not need a host program to work
Substitutes itself for a legitimate program
Most cannot replicate
Logic bomb Dormant code added to software; triggered at a
predetermined time or by a predetermined event
42A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Protecting Against Computer
Infestations
Make backups
Use antivirus software regularly
Keep Windows current with updates and
patches
Implement a firewall
43A+ Guide to Managing and Maintaining Your PC, Fifth Edition
Protecting Against Computer
Infestations (continued)Be aware of virus symptoms
Know what to do when you suspect a virus
infestation
Run antivirus software
Check Web site of AV software manufacturer
Use antivirus software
44A+ Guide to Managing and Maintaining Your PC, Fifth Edition
General Troubleshooting
GuidelinesMake backups and keep them current
Run antivirus software regularly
Defragment files and scan the hard drive
occasionally
Don’t smoke around your hard drive
Don’t leave the PC turned off for weeks or
months at at time
45A+ Guide to Managing and Maintaining Your PC, Fifth Edition
General Troubleshooting
Guidelines (continued)
High humidity can be dangerous for hard
drives
Be gentle with a hard drive
Take precautions when moving a hard drive or
changing CMOS setup