how can technology support public sector collaboration?
DESCRIPTION
Learning Pool's Dave Briggs' webinar on "How can technology support public sector collaboration?".TRANSCRIPT
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How can technology support public sector collaboration?
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Learning Pool
• The public sector learning community: www.learningpool.com
• All about collaboration and sharing!• Collaboration quarter:
www.learningpool.com/collaboration-quarter/
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#pscollab
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What I’ll cover
• What I’m on about and why it matters• The social tech toolkit• Approaches to implementation• Risk and governance• Culture and engagement• Questions
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What I’m on about, and why it matters
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Was there ever an intranet that didn’t suck?
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Intranets for…
• Publishing• Storing• Finding
(boring)
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Better if…
• Sharing• Cooperating• Networking
(interesting!)
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Collaborative tech
• Social media/networking tools used to get work done
• Sometimes called ‘social business’ – ugh
• Or ‘enterprise 2.0’ – ugher
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Why use it?
• Change• Talent• Knowledge and learning• Innovation• Working smarter• Genuine partnerships
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The toolkit
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Tools
• Networking• Status updates• Discussions• Collaborative authoring• Blogging• Resource sharing
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(even more) Tools
• Live chat• Online meetings• Idea sharing• Project management• Mashing up data
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Approaches to implementation
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1. Use the free stuff
• Free (duh)• Can use right away• Often best of breed• Where’s your data?• Curse of the startup• No consistency
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2. Buy off the shelf
• Integrated• Support• Everything in one place• Price• Whose process is it, anyway?
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3. Roll your own
• Works how you want it to• Develop to meet your needs• Need in house devs• Support, etc
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4. Use what you have
• Doesn’t need to cost anything• Users will be comfortable with it• Won’t be entirely fit for purpose• Might put users off the concept
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Risk and governance
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Risk? Meh.
• Misuse?• Overuse?• Oversharing?• Underuse?• Undersharing?
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Most risks can be mitigated with a half decent policy and
some effective training.
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Hence, governance
• Outline responsibilities• Encourage use!• Appoint your champions (but
pleeeeease don’t call them that)• Encourage community self-
management• Create a climate of trust
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Culture and engagement
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The biggest risk you face is that nobody uses your nice
new intranet.
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Thing is: it’s not just an intranet, it’s a new way of
working.
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It is also not an IT project.
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How to engage
• Design for workflow• Consider rollout strategy: broad and
shallow or narrow and deep?• Be in for the long haul• Don’t curb anyone’s enthusiasm• Get buy in• Turn off the old stuff?
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Hope that was useful!
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Any questions?