How can eCRM Enhance Customer Retention?

By SPEC INDIA

Customer Retention – A Challenge, Why?

Mounting CompetitionSteep variations in technological advancementsSustaining quality factorMaintaining measurements of a customer’s journey Availability of statistics displaying

Customer reactionsPain areasPositive feedback

eCRM – the Key to Maintain Customer Loyalty

Electronic Customer Relationship Management (eCRM) solution is the right choice to perform customer feedback at the bestA boon for enterprises to take full benefit and actually traverse a customer’s historyAn excellent technological move to retain and increase business and focus on key customer requirements

eCRM – the Key to Maintain Customer Loyalty (contd.)

Ideal for B2B and B2C companies where the entire operation is Internet based

Future term, secure and trust worthy relationships can be developed with eCRM implementation

Assists in getting repeat business with utmost satisfaction and happiness

eCRM – A Trending Paradigm in the Era of Customer Relationship Management

Key eCRM Factors that Can Augment Customer Relationship

Customer Data ManagementMaintenance and management of the customer database and data warehousinghigh level data analysis and reports Better data warehouse, faster information retrieval, swifter decision making

Customer Driven ApproachA complete and focussed customer driven approach Customer centric thought processThought of as a solution partner rather than just a single time provider.

Key eCRM Factors that Can Augment Customer Relationship (contd.)

Networking SetupCommunication says it allBetter the communication network and integration, smoother and larger is customer retention

Training of EmployeesTraining and educating the end users to their bestThey are the real customers, hence, if trained well, can give out extraordinary outputsChances of a repeat success story with the existing service provider

Key eCRM Factors that Can Augment Customer Relationship (contd.)

Knowing the customer betterShould be well versed with customer’s interest areas, involvement, behaviour, likes, dislikesShould be able to take a futuristic view of how the customer would react Steps on how to better the customer relationshipA better customer relationship, A better business prospect

SPEC INDIA’s Renaissance – eCRM solution

This CRM / SFA solution encompasses the enterprise workflow for a diversity of audiences like sales teams, service and maintenance teams, dealers and distribution channels Inclusive of dealers, it also possesses 3rd party legacy system integrationAims to change the company’s ROI equation and achieve voluminous savings in administration of the sales teams Majorly contributive in enabling companies achieve ROI in just 4 months, for which proven statistics are available

Thank you

To know more about Renaissance: Enterprise CRM Solution

Visit the link below and schedule a FREE DEMOwww.ecrmsolutions.co