© 2010 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010

2010 Survey Results:

How Are Businesses Using SharePoint?

Slide 2© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Join the Twitter conversation by using hashtag

#SharePointSurvey

Slide 3© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Thank you to 886

SharePoint pros who

took survey

Slide 4© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

Are you currently using or considering using SharePoint within your organization?

Slide 5© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Considering SharePoint = 01%

Not considering SharePoint = 00%

Own SharePoint and are using today (2003) = 08%

Own SharePoint and are using today (2007) = 81%

Own SharePoint and are using today (2010) = 08%

Own SharePoint but do not have it deployed = 02%

Slide 6© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Are you currently using or considering using SharePoint within your organization?

1% 0%

8%

80%

8%

2% Considering SharePoint

Not considering SharePoint

Own SharePoint and are using today (version 2003 or previous)

Own SharePoint and are using today (version 2007)

Own SharePoint and are using today (version 2010)

Own SharePoint, but have not deployed

Slide 8© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Tweet #SharePointSurvey

81% of companies who own SharePoint use 2007

Slide 9© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

How widespread is the deployment and usage of SharePoint within your organization?

Slide 10© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Using within team site or single SharePoint project site = 4.94%

Limited SharePoint sites ordepartmental use (1 to 3) =11.03%

Several departments(4 or more)

= 16.98%

Enterprise wide deployment of SharePoint

= 67.00%

Slide 11© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

How widespread is the deployment and usage of SharePoint within your organization?

5%

11%

17%

67%

Use within team or single SharePoint project siteLimited SharePoint sites or departmental use (1 to 3)Several departments (4 or more)Enterprise-wide de-ployment of SharePoint

Slide 12© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Who has deployed SharePoint enterprise wide?

Insurance 42%

Government50%

Manufacturing88%

Slide 13© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Tweet #SharePointSurvey

88% of manufacturers who own SharePoint roll out enterprise wide

Slide 14© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

How are you currently using, or plan to use, your SharePoint investment?

Slide 15© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Content Repository Only= 37.56%

Enterprise Content Management = 54.43%

Portal and Web Content Management =66.01%

Document Workflow = 67.24%

Business Process Management =55.91%

Custom Applications= 44.83%

Slide 16© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

How widespread is the deployment and usage of SharePoint within your organization?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

37.56%

54.43%

66.01% 67.24%

55.91%

44.83%

Slide 17© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

1999 2003 2007 2010

SP vs Fileshare

1) Search2) Manage Meta Data3) Find ability

CollaborationShare Across

Business

What is this thing?

Slide 18© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

37%Content

Slide 19© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Tweet #SharePointSurvey

37% use SharePoint exclusively as a content repository

Slide 20© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

67%Workflow

Slide 21© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

#1 CIO Priority:Improving BusinessProcesses

Tweet #SharePointSurvey

Slide 24© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

What do you believe is the most challenging issue with your SharePoint implementation?

Slide 25© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Lack of intuitive, easy to use interfacefor business users

= 20.98%

Development time and effort requiredto build business applications = 30.03%

Inability to manage multiple documentworkflow

= 3.74%

Limited real time reporting and analyticson workflows or processes

= 8.76%

Inability to manage role or skills basedwork assignments

= 6.03%

Other= 24.43%

Slide 26© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

0.00%5.00%

10.00%15.00%20.00%25.00%30.00%35.00%

20.98%

30.03%

3.74%8.76%

6.03% 6.03%

24.43%

What do you believe is the most challenging issue with your SharePoint implementation?

Slide 27© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

30%Dev Time

Slide 28© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

The Big “Other”

Governance Knowledge/Experience with

SharePoint

End User Adoption and

Training

Slide 29© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Tweet #SharePointSurvey

30% of users are frustrated w/ default user interface

Slide 30© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

The iGoogle EffectUsers, Community, Speed, and You

Slide 31© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

What practice do you use to create and modify changes to your SharePoint workflows?

Slide 32© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Developers using Visual Studio and SharePoint Workflow out of the box = 50%

SharePoint Designer= 13%

Developers using third party workflow development tools (e.g. K2, Nintex, etc.) = 14%

Business analysts using third party process modeling tools

= 4%

Organization utilizes a third party business process management system or platform with SharePoint = 3%

Other= 16%

Slide 33© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Create and modify changes to SharePoint workflows?

Developers using Visual Studio and

WF or SharePoint Workflow

50%

SharePoint Designer13%

Developers using third party work-

flow development tools14%

Business analysts using third party

process modeling tools4%

Organization uti-lizes a third party BPMS / platform

with SPt3%

Other16%

Slide 34© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

22% Required More Sophisticated Modeling

Slide 35© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

Which statement best represents your opinion of the SharePoint user application experience?

Slide 36© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

SharePoint has a great user experience out-of-the-box and is adequate for our needs

= 18%

SharePoint user experience is somewhat adequate but requires additional in-house design and development =

60%

SharePoint user experience is inadequate and requires third party products and services to improve the application interface

= 8%

SharePoint user experience is inadequate but we don’t have the time or resources to invest in improvements =

10%

User experience is not important = 0%

No opinion= 4%

Slide 37© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

18%

60%

8%10%

0%

4%

SharePoint has a great user experi-ence out-of-the-box and is adequate for our needs

SharePoint user experience is somewhat adequate but requires additional in-house design and development

SharePoint user experience is inad-equate and requires third party products and services to improve the application interface

SharePoint user experience is inad-equate but we don’t have the time or resources to invest in improvements

User experience is not important

No Opinion

Slide 38© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Needs work

Needs work

Needs work

Needs work

I love it.

Slide 39© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

What tools does your organization primarily use for modeling/mapping existing or new business processes?

Slide 40© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

None = 6%

Paper= 6%

PowerPoint, Word, Excel= 23%

Microsoft Visio= 55%

Business Process Management System (BPMS) modeling tool

= 7%

Business Process Analysis (BPA) tool= 3%

Slide 41© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

6%

6%

23%

55%

7%3%

NonePaperPowerPoint, Word or ExcelMicrosoft VisioBusiness Process Manage-ment System (BPMS) model-ing toolBusiness Process Analysis (BPA) tool

Tools used for modeling/mapping existing or new business processes?

Slide 42© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Familiar Tools

78%

Slide 43© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Familiar tools…

55%Microsoft

Visio

Slide 44© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?

Slide 45© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

None = 10.81%

1-25% = 38.47%

25-50% = 23.92%

50-75% = 17.72%

75-100% = 9.08%

Slide 46© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

27%

Do You Trust it That Much?

Slide 47© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

How do you capture and manage content within SharePoint?

Slide 48© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Use SharePoint out-of-the-box= 69.20%

Custom develop any capture or management requirements

= 20.00%

Leverage third party products to capture docs into SharePoint (such as KnowledgeLake) =

3.35%

Leverage third party products outside of SharePoint (e.g. Filenet, Documentum, etc.)

= 3.10%

Other= 4.26%

Slide 49© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

The average company with

1000 employees generates over 7.2

million pieces of paper in one year

Slide 50© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Over 1 Million Docs

Slide 51© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Question

How do you expose legacy or other application data to your SharePoint users?

Slide 52© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Global 360 Survey Results

Access data through a separate native legacy/application interface

= 31.00%

SharePoint Data is integrated into a different system and pulled by users from that system =

9.00%

Access all legacy and new data through a single, integrated user interface within SharePoint =11.33%

External data is currently not available =41.00%

Other= 7.67%

Slide 53© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

31.00%

9.00%

11.33%

41.00%

7.67%Access data through a separate native legacy/application in-terfaceSharePoint Data is in-tegrated into a different system and pulled by users from that systemAccess all legacy and new data through a sin-gle, integrated user inter-face within SharePointExternal data is currently not availableOther

Exposing legacy or other application data?

Slide 54© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Don’t Play the Dating Game with Your Users

Slide 55© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Information Workers Can Access 14 Apps

Tweet #SharePointSurvey

Slide 56© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

Get your free survey results report at http://www.Global360.com/download/Sharepoint-Survey.