how airlines dealt with the ashcloud crisis through social media
DESCRIPTION
15 charts and screenshots capture the collective efforts of airlines on social media to rescue and help stranded passengers, when the Icelandic volcano erupted in April 2010, causing major disruptionsTRANSCRIPT
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Prepared for by
How airlines dealt with the ash cloud crises through social
media: 15 charts and screenshots
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$1.7 billionIs what airlines lost due to the volcano eruption, in a week
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Twitter to rescue, when call center fails
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airBaltic starts getting refund requests…
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And customer service moves to Twitter
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KLM starts resolving situations on Twitter
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Travelers who made it back get help too
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Virgin Atlantic updated Facebook regularly
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Eurocontrol stole the show on Twitter…
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…Calmed nerves on Facebook…
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…and even updated relevant LinkedIn groups
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Eurocontrol’s Twitter followers doubled
Chart created using: http://www.twittercounter.com
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Hashtags guide travelers to right resources
Designed using: http://www.neoformix.com/Projects/TwitterVenn/
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Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag
#ashtag becomes a trending topic
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#ashtag gets over 55,000 mentions in 7 days
Chart created using: http://wthashtag.com/
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#icerupt is combined with multiple hashtags
Chart created using: http://wthashtag.com/
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About this slideshow
compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it.
Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots.
http://www.simpliflying.com
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