how a lot of employees cheat at work
TRANSCRIPT
HOW A LOT OF EMPLOYEES CHEAT A LITTLE AT WORK
JESSICA MCCARTHY, JADE REST, CHRISTOPHER LARSON, PETER PATRICK, AND MICHAEL HSIEH
SO WHY DO EMPLOYEES DO THIS?
WHAT ARE THE TOP RANKED CATEGORIES?
1. MISUSING COMPANY TIME
2. ABUSIVE BEHAVIOR
3. EMPLOYEE THEFT
4. LYING
THESE TOP FOUR CATEGORIES ARE AMONGST
THE HIGHEST RANKED WORK RELATED ISSUES IN THE UNITED STATES!
1. MISUSING COMPANY TIME AND RESOURCES
CELL PHONE AND INTERNET USE FOR PERSONAL AND NON-‐WORK RELATED ACTIVITIES
SOCIAL MEDIA
MOVIES/TV SHOWS
GAMES
PERSONAL E-‐MAIL
PERSONAL CALLS/TEXTS
SURVEY UNDERTAKEN BY THE NATIONAL LABOR RELATIONS BOARD
THE 28% OF EMPLOYERS WHO HAVE FIRED WORKERS FOR E-‐MAIL MISUSE CITE THE FOLLOWING REASONS:
—VIOLATION OF ANY COMPANY POLICY (64%) —INAPPROPRIATE OR OFFENSIVE LANGUAGE
(62%) —EXCESSIVE PERSONAL USE (26%) —BREACH OF CONFIDENTIALITY RULES (22%) —OTHER (12%).
THE 30% OF BOS
SES WHO HAVE FIRED W
ORKERS FOR IN
TERNET MISUSE CI
TE THE FOLLOW
ING
REASONS:
—VIEWING, DOWNLOAD
ING, OR UPLOAD
ING INAPPROP
RIATE/OFFENSI
VE CONTENT (84
%)
—VIOLATION OF A
NY COMPANY PO
LICY (48%)
—EXCESSIVE PERS
ONAL USE (34%)
—OTHER (9%)
SOCIALIZING DURING WORKING HOURS
COFFEE ROOM
WATER COOLER
BREAK ROOM
SMOKE BREAKS
WE ARE PHYSICALLY BURNING TIME
OUR COMPANY’S CANNOT AFFORD
PHONE USAGE, SOCIAL MEDIA AND TAKING EXTENDED BREAKS COST COMPANIES IN THE UNITED STATES AN ESTIMATED
$650 BILLION A YEAR! – THE BUSINESS INSIDER
2. ABUSIVE BEHAVIOR
HARASSMENT
VERBAL ABUSE
THREATENING
INTIMIDATING CONDUCT
WORK INTERFERENCE
WORKPLACE BULLYING
Workplace bullies can cost companies over $16 million in turnover and $8
billion in lost produc]vity!
3. EMPLOYEE THEFT
WHAT ARE THEY STEALING?
PRIVATE
INFORMATIO
N
MERCHANDI
SE/
PRODUCTS
MONEY
TIME
SUPPLIES
EMPLOYEE THEFT ACCOUNTED FOR 34% OF $44 BILLION INVENTORY SHRINK (LOST ASSETS AND SALES) ACCORDING TO
THE NATIONAL RETAIL FOUNDATION
4. LYING
40% OF UNITED STATES WORKERS FEEL THEIR JOBS ARE “VERY STRESSFUL” OR “EXTREMELY STRESSFUL”
TO COVER UP MISTAKES
TO PORTRAY THEMSELVES TO BE BETTER THAN THEY ACTUALLY ARE
• MOST PEOPLE LIE ONCE A DAY • WE HEAR, ON AVERAGE, AS MANY AS
200 LIES A DAY • 60% OF PEOPLE LIE AT LEAST ONCE IN
A 10MIN CONVERSATION WITH A STRANGER
• PEOPLE LIE MORE FREQUENTLY IN PHONE CALLS THAN FACE TO FACE
• 81% OF APPLICANTS LIE DURING INTERVIEWS
THEY FEEL THAT THEIR MINOR ACTIONS WON’T AFFECT THE COMPANY AS A
WHOLE
“OTHERS DO IT, SO I CAN TOO”
DO NOT REALIZE THE IMPLICATION OR WASTE OF COMPANY RESOURCES AND MONEY
FEEL ENTITLED TO THINGS DUE TO THEIR HARD WORK AND DEDICATION
THE FEELING OF UNDER APPRECIATION
WEIGHING YOUR OPTIONS
“CHEATING IS A VERY SIMPLE COST-‐BENEFIT ANALYSIS. YOU SAY, WHAT'S THE PROBABILITY OF BEING CAUGHT? HOW MUCH DO I STAND TO GAIN FROM CHEATING? AND HOW MUCH PUNISHMENT WOULD I GET IF I GET CAUGHT? AND YOU WEIGH THESE OPTIONS OUT -‐-‐ YOU DO THE SIMPLE COST-‐BENEFIT ANALYSIS, AND YOU DECIDE WHETHER IT'S WORTHWHILE TO COMMIT THE CRIME OR NOT.” –DAN ARIELY
“WE'VE LEARNED THAT A LOT OF PEOPLE CAN CHEAT. THEY CHEAT JUST BY A LITTLE BIT. WHEN WE REMIND PEOPLE ABOUT THEIR MORALITY, THEY CHEAT LESS. WHEN WE GET BIGGER DISTANCE FROM CHEATING, FROM THE OBJECT OF MONEY, FOR EXAMPLE, PEOPLE CHEAT MORE. AND WHEN WE SEE CHEATING AROUND US, PARTICULARLY IF IT'S A PART OF OUR IN-‐GROUP, CHEATING GOES UP.” –DAN ARIELY
SOURCES • h`ps://www.scu.edu/ethics/focus-‐areas/business-‐ethics/resources/blurred-‐lines/ • h`p://smallbusiness.chron.com/use-‐company-‐dme-‐ethically-‐38594.html • h`p://www.bizjournals.com/philadelphia/blog/guest-‐comment/2015/01/most-‐common-‐unethical-‐
behaviors-‐in-‐the.html • h`p://www.bls.gov/opub/mlr/2003/02/art3full.pdf • h`p://www.workplacebullying.org/wbiresearch/wbistudies/ • h`p://smallbusiness.chron.com/workplace-‐abuse-‐harassment-‐policy-‐10958.html • h`p://www.workplacebullying.org/ • h`p://wbi-‐services.com/ • h`p://fortune.com/2015/01/26/us-‐retail-‐worker-‐thej/ • h`ps://nrf.com/resources/retail-‐library/nadonal-‐retail-‐security-‐survey-‐2015 • h`ps://www.americanexpress.com/us/small-‐business/openforum/ardcles/8-‐strategies-‐for-‐
handling-‐lies-‐at-‐work/ • h`p://www.amanet.org/training/ardcles/the-‐latest-‐on-‐workplace-‐monitoring-‐and-‐
surveillance.aspx • h`ps://hbr.org/2014/05/managing-‐the-‐immoral-‐employee/ • Organizadonal Behavior: Essendals for Improving Performance and Commitment Textbook • Daniel Ariely’s Ted Talk: “Our Buggy Moral Code”