houston, we have a problem. when things go wrong ed carter & steve hoffer information security...
TRANSCRIPT
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Houston, We Have a Problem.
When Things go Wrong
Ed Carter & Steve HofferInformation Security Office Ohio University
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Identity Theft
Ed Carter & Steve HofferInformation Security Office Ohio University
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The Federal Trade Commission
The nation's consumer protection agency, collects complaints about companies, business practices, and identity theft.
Ed Carter & Steve HofferInformation Security Office Ohio University
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If you receive an email that you think might be a scam, forward it to the FTC and it will be
stored in a database that law enforcement agencies use to generate legal cases.
Ed Carter & Steve HofferInformation Security Office Ohio University
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The internet Crime Complaint Center
The IC3 is a partnership between the FBI, the National White Collar Crime Center, and the Bureau of Justice Assistance, whose mission is to serve as a vehicle to
receive, develop, and refer criminal complaints related to cyber crime.
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Your State Attorney General
In addition to the FTC, you can also file a complaint with your state Attorney General's office if you think
you may be a victim of fraud. Your state Attorney General's office handles a wide range of complaints
related to consumer protection.
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[email protected] – In addition to forwarding spam to
[email protected], you can also forward spam to [email protected]. The
Anti-Phishing Working Group is a consortium of ISPs, security vendors,
financial institutions and law enforcement agencies that use this email to fight
phishing.Ed Carter & Steve HofferInformation Security Office Ohio University
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www.bbb.org
The Better Business Bureau accepts complaints from consumers against
businesses or services, and is dedicated to fostering an ethical business environment.
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Identity Theft• Place a "Fraud Alert" on your credit reports, and review those reports carefully. Notifying
one of the three nationwide consumer reporting companies is sufficient.• Close any accounts that have been tampered with or established fraudulently• File a police report with local law enforcement officials. This is an essential step in claiming
your rights• Report your theft to the Federal Trade Commission, online, by phone, or by mail.• More info check out http://www.identitytheft.info
TransUnion: www.transunion.com, 1-800-680-7289Experian: www.experian.com, 1-888-EXPERIAN (397-3742)
Equifax: www.equifax.com, 1-800-525-6285Ed Carter & Steve HofferInformation Security Office Ohio University
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Virus InfectionDo NOT panic!!
1. Distinguish between a virus and a "normal" hardware or software problem.
2. Identify the virus3. Gather information4. Locate the virus5. Remove the virus6. Verify the virus is gone
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Trojan
It is a harmful piece of software that looks legitimate.
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Hard Drive Crash
Very important to have a backupCall an expert!!
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The Ohio University Information Security Office
160 West Union Street Athens, OH 45701
(740) [email protected]
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Mission Laptop Security
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Visit OnGuradOnline.gov and click on “File a Complaint” to learn how to
respond if problems occur when your online.
Ed Carter & Steve HofferInformation Security Office Ohio University