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Housing Strategy Action Plan 2014-19
Priority 1: Increase supply and choice Action Lead council
service area(s) Key external partners
Timescale Outcome, target, milestones
A. Deliver new affordable homes 1. Deliver 2000 affordable homes
including: - 1500 for social rent - up to 500 new council
homes
Housing Needs and Strategy – Housing Development and Regeneration Planning and Development Finance Public Health
Registered Providers GLA
2015-2019 Number of new affordable homes delivered – reported annually
2. Deliver a mix of small and family sized homes to meet housing needs, including overcrowded families and people who are looking to downsize
2015-2019 Annual monitoring report of tenure mix and size of homes
3. Ensure new homes meet national and regional housing space and design standards
2014-2019 100% of all new affordable homes to meet at least level 4 of Code for Sustainable Homes. This will be monitored annually against planning permission and affordable housing completions data. Health impact assessments to be carried out for larger developments
4. Support Registered Providers (RPs) in the development of social rented homes to maximise affordability
2014-2019 70% of new affordable homes to be for social rent - reported annually New Homes Bonus and Right to Buy (one for one) receipts to support delivery of homes for social rent: number of units and grant per unit
B. Bring existing homes back into use 1. Targeted work to bring empty
homes back into use Housing Needs and Strategy – Private
Registered Providers
Annual 100 long term empty homes brought back into use per annum
Action Lead council service area(s)
Key external partners
Timescale Outcome, target, milestones
Housing Partnerships Finance (Council Tax) Public Protection - Residential Environmental Health
Property owners
2. Work with partners to tackle housing fraud and illegal occupation
Housing Operations (Housing Investigations Team)
Registered Providers
Annual Average of 100 homes per year recovered for letting to families in housing need
C. Make better use of existing homes to enable greater choice and mobility 1. Assist existing social housing
tenants to downsize and release larger homes for overcrowded and other families in housing need
Housing Needs and Strategy – Housing Options
Registered Providers GLA
Annual Target to be set annually: 2014/15 = 250
2. Assist with reduction of overcrowding in social housing
Housing Needs and Strategy – Housing Options Housing Operations
Registered Providers
Annual Minimum of 180 households to be assisted (Annual target subject to review)
3. Promote our mutual exchange and mobility schemes to help
Housing Needs and Strategy –
Registered Providers
Annual 250 mutual exchanges per year (Annual target subject to review)
Action Lead council service area(s)
Key external partners
Timescale Outcome, target, milestones
people to move
Housing Options
D. Supporting employment through development 1. Create apprenticeships or jobs
through new housing developments
Housing Needs and Strategy – Housing Development and Regeneration
Housing Contractors City and Islington and other colleges/higher education and training providers
2014-19 Minimum of 1 apprenticeship or job per £1M contract value (Annual report) Number of jobs advertised by contractors and filled by Islington residents (Annual report)
2. Increase housing employment opportunities for Islington residents
E. Improve management standards, housing quality and choice in the private rented sector 1. Develop and implement a new
Private Sector Housing Strategy
Housing Needs and Strategy - Private Housing Partnerships Public Protection – Residential Environmental Health Public Health
Private Landlords Forum Private Sector Tenants Group
Jan 2015
New strategy and action plan launched
2. Promote high standards amongst landlords and managing agents
Islington Housing Group Private Landlords
Annual Landlords Forum – 3 times per year Number of private sector homes improved per year through Council action Increased number and percentage of accredited landlords (LLAS)
3. Take robust action against rogue landlords and lettings
Housing Needs and Strategy -
NLA
Annual Number and type of complaints received and resolved (Annual report)
Action Lead council service area(s)
Key external partners
Timescale Outcome, target, milestones
agents
Private Housing Partnerships Public Protection – Residential Environmental Health
Shelter
Number of Category 1 hazards removed per year through Council action
4. Explore viability of setting up a social lettings agency
Housing Needs and Strategy - Private Housing Partnerships Public Protection – Residential Environmental Health Finance Housing Operations
Private landlords Lettings agents Tenants
Oct 2014 July 2015
Business case completed SLA established subject to approval of Council Executive
5. Subject to availability of funding, manage a grants programme to help improve housing standards in the private sector
Public Protection – Residential Environmental Health Finance
Residents and landlords Voluntary Sector
Annual Annual report grants approved and completed
6. Establish a single point of contact for private sector tenants
Housing Needs and Strategy - Private Housing
March 2014
Telephone number published on Council website
Action Lead council service area(s)
Key external partners
Timescale Outcome, target, milestones
Partnerships
7. Assess feasibility for additional licensing of HMOs
Public Protection – Residential Environmental Health Community Safety
Dec 2014 Feasibility study completed
F. Make home ownership affordable to people on low to middle incomes 1. Assist social housing tenants to
explore alternative home ownership options
Housing Needs and Strategy - Housing Options
Registered Providers GLA
2014-19
Number of additional council homes available to let to families in housing need per annum
2. Support first time buyers and other households to get on the property ladder
Housing Needs and Strategy - Housing Options
Number of new homes built for shared ownership Number of households in target income groups assisted into low cost home ownership schemes
Priority 2: Well managed and well maintained places to live
Action Lead council service Area(s)
Key partners Timescale Outcome, target or milestones
A. Help residents into work and mitigate the impact of welfare reform
1. Establish job referral pathways for unemployed tenants
Housing Operations – Income Management Housing Needs and Strategy – Housing Options and Solutions Income Maximisation Team Welfare Response Team
Islington Alliance Registered Providers City and Islington and other colleges/higher education and training providers
2014-19 Monitor the number of referrals made and outcomes, including number of tenants assisted into work and/or training schemes
2. Proactively support tenants impacted by welfare reform
100% of all households impacted by welfare reform identified and contacted (subject to changes rolled out)
3. Work with partner agencies to provide advice and access to employment and training opportunities
Monitor the number of tenants / residents assisted or signposted per year
B. Well managed and maintained council owned homes and estates
1. Maintain the inside of our homes to a good standard by ensuring they are safe and meet the current and future needs of residents
Housing Property Services Housing Operations
Contractors Specialist advisors/consultants
2014-19 30 year Asset Management Strategy and 7 year Asset Management Plan updated annually Delivery of annual housing capital programme Bring day to day repairs services back under direct council control
2. Maintain the outside of our homes to a good standard by ensuring they are wind and water tight, safe, durable and accessible
3. Maintain communal areas within our estates to a good standard
Housing Operations Quarterly progress monitoring of Estate inspections
4. Ensure our homes are well managed by regularly reviewing and benchmarking our services and setting performance standards and targets
Housing Operations 2014-19 STAR Satisfaction surveys Quarterly benchmarking
5. Work with other local providers and/or managers of social housing to promote high quality housing management standards
Housing Needs and Strategy – Housing Partnerships and Communities Housing Operations
TMOs Partners for Improvement Registered Providers
2014-19 Number and nature of complaints received and outcomes reviewed annually Contractual performance indicators Audits and inspections HCA regulatory reports Resident satisfaction with services received
C. Deliver efficiency savings and exploring ways to maximise income
1. Identify and deliver VFM service improvements
Housing Operations Housing Partnerships and Communities Housing Property Services
Housing Executive Partners TMOs and TRAs Residents
2014-19
Service plan and annual performance review VFM assessments and audit reports
2. Identify and implement robust procurement processes that deliver quality and VFM services
3. Ensure our online housing services are easily accessible to encourage more resident independence
Number of services available on-line for residents % of and/or number of residents who self-serve Level of resident satisfaction with services Number and type of complaints about housing services
4. Explore opportunities for generating extra income
Housing Needs and Strategy Housing Operations Property and Procurement
Housing Executive TMOs and TRAs Partners
Service plan and annual performance review VFM assessment and audit reports % increase in income achieved through new initiatives
D. Resident engagement making a real difference to housing services
1. Ensure resident engagement arrangements are reflective of local community
Housing Needs and Strategy - Housing Partnerships and Communities Housing Operations TMO Co-ordination team
Resident Groups TMOs and TRAs Partners
2014-19 June 2014
Annual monitoring report on resident engagement Annual report on TMO performance and support Resident Engagement Strategy – development, implementation and review
2. Support and monitoring existing TMOs in the delivery of housing services
3. Ensure feedback on all housing service consultations
E. Create safer neighbourhoods
1. Continue to reduce levels of ASB and work with communities to resolve local problems
Housing Operations Community Safety Housing Needs and Strategy - Housing Partnerships and Communities
Partners TMOs and TRAs Registered Providers Police
2014-19 Number and % of cases open and closed Number of ASB incidents per ward Reduction in levels of reported crime and ASB Increase in numbers of people who feel safe in their neighbourhood Number of successful prosecutions using CCTV
2. Work with residents and others to ensure better and more effective use of CCTV
3. Encourage more intelligent use of street and estate lighting to create safer and clearer routes within and through estates
Housing Operations Community Safety Housing Property Services Housing Needs and Strategy – Housing Development and Regeneration
Police – Secured by Design Registered Providers TMOs and TRAs
2014-19 Reduction in levels of reported crime and ASB Increase in numbers of people who feel safe in their neighbourhood Housing Capital Programme – delivery of new initiatives as part of the Asset Management Strategy Delivery of resident-led improvements, including initiatives to address ASB and fear of crime, improve CC provision and play space, alongside building new homes on council estates % increase in use of community centres and play spaces
4. Develop and implement initiatives for improving estates
5. Develop communal and play areas and make best use of community centres
Priority 3: Improve health and wellbeing
ACTION Lead council service(s)
Key partners Timescale Outcome, target, milestones
A. Reduce fuel poverty and help with the cost of healthy living
1. Insulate homes to improve the energy efficiency of buildings and replace older less energy efficient boilers
Housing Property Services Public Protection – Residential Environmental Health Planning and Development Public Realm – Energy Services Public Health
Registered Providers Energy Companies ECO contractors
2014-19 2014/15 - fund the replacement of 400 older boilers in private sector homes % increase in council-owned homes that have a EPC rating of C or above Increase in average SAP ratings (Annual Measure)
2. Provide advice and support with fuel debt relief and help to reduce fuel poverty through home and budget management training
Public Realm – SHINE Communications Public health
Voluntary sector Energy suppliers UK Power Networks Groundwork London
2014-19 Number of SHINE referrals by tenure (Annual) Annual report of estimated cost savings achieved Fuel debt relief with a 2014/15 target of £15K
3. Promote Warm Home Discount and vulnerable energy customer registers
Number of Warm Home Discount and Priority Service Register sign-ups
4. Promote collective energy switching schemes and assisted switching programmes
Promote as part of Big London Energy Switch (3 times a year)
5. Installing energy saving measures to homes (Council and private) incl radiator panels, draught proofing
Housing Property Services Public Realm – SHINE
Number of homes benefitting from improvements (Annual report) 800 “energy doctor in the home” visits to be completed each year
6. Develop a proactive approach to dealing with dampness and condensation, including the deployment of both fabric and behaviour change interventions
Housing Property Services Public Protection – Residential Environmental Health Public Realm – SHINE
2014 - 2019
Reduction in reports of dampness amongst council tenants (Annual) Active enforcement against Category 1 dampness and mould growth hazards in privately rented and RP homes (annual report) Social marketing campaign to promote behaviour change
B. Look for new ways of working to increase support and choice for older people to deliver better housing options and services
1. Develop and implement and Older Persons Housing Strategy
Housing Needs and Strategy Adult Social Care - Supporting People
Registered Providers Supported Housing Providers Residents
April 2015
Launch strategy and Action Plan
C. Increase levels of independence
1. Review allocations scheme to ensure meets needs of people with disabilities
Housing Needs and Strategy – Housing Options Adult Social Care
Housing Executive Voluntary sector Registered Providers
March 2014 (Annual)
Annual Review of Allocations Scheme and reported to Exec
2. Explore potential for befriending schemes
Adult Social Care
Voluntary sector 2015-19 Review of Community Enablement outreach programme to ensure objectives being met
3. Effective use of the disabled adaptations and handypersons service to encourage independent living amongst elderly and disabled residents
Housing Operations Housing Property Services Adult Social Care – Handy Persons Service
2014-19 Annual report on number and average cost of DFG applications Minimum of 2800 interventions through the handypersons service
4. Explore viability of developing and promoting health check initiatives for older tenants, including Mental Health first aid courses
Public Health Housing Operations
Islington CCG
2014-19
Annual number of NHS health checks completed in Islington Number of eligible people attending eligible health awareness events
D. Improving quality of life for vulnerable residents
1. Sustain Learning Disabilities Partnership (LDP) focus on access to employment and training opportunities for people with learning disabilities
Adult Social Care – Commissioning and Strategy
Learning Disability Partnership Carers JCP Employers
2014-19
Number of residents with learning disabilities supported into work Target for 2014/15 = 20
2. Targeted action to improve health outcomes amongst private sector tenants
Public Protection – Residential Environmental Health Public Health
Landlords Forum CCG GPs Voluntary Sector
2014-19 Number of referrals each year for home improvements, including DFGs
Priority 4: Prevent homelessness and provide options
Action Lead council service area(s)
Key partners Timescale Outcome, target, milestones
A. Work with our partners to further develop accessible and effective homelessness prevention and advice services 1. Increase number of successful
homeless preventions and sustain homelessness acceptances at below 500 per annum
Housing Needs and Strategy – Housing Solutions Housing Welfare Reform Response Team Housing Benefit
Islington Homelessness Forum Job Centre Plus Registered Providers
2014-19 Quarterly report on preventions and applications Monitor number of and trends in homeless acceptances due to loss of rented accommodation Number and trends in number of homelessness preventions through sustaining current and/or move to alternative more affordable rented accommodation
2. Co-ordinate advice and support to households impacted by the total benefit cap and promote use of DHP and other available funds to prevent homelessness
Monitor take up DHP in terms of numbers, average amount and duration of support Monitor outcomes in terms of prevention of homelessness through award of DHP in short, medium and longer term
3. Support the work of the Islington Homelessness Forum and keep agencies and partners updated on changes in welfare reform
Quarterly meetings to agree and implement agreed joint actions, share information and/or raise awareness
B. Provide floating support services to reduce tenancy breakdowns ( 1.
Use access to floating support services to help sustain tenancies
Adult Social Care - Supporting People
Registered Providers Other support providers
2014-19
Reduction in number of tenancy breakdowns (measured annually)
C. Work with landlords to make private rented homes available to low income families and young people. 1. Develop a new private sector
affordability and sustainability assessment
Housing Needs and Strategy - Private Housing Partnerships Housing Needs and Strategy – Housing Options and Housing Solutions Housing Needs and Strategy – Housing Development and Regeneration Finance
Private Leasing Scheme partners Private Landlords
Sept 2014 Affordability and sustainability assessment - designed and tested
2. Investigate more cost effective temporary accommodation options
Sept 2014 Options analysed and implemented
3. Increase private sector opportunities
2014-19 Quarterly reports on number and cost of properties procured Budgetary savings generated – Annual Report