HOUSEKEEPING CONTROL DESK

Presented by•Parminder Pal Singh•Pavithra Kala.M.P•Pasu•Pavan N•Pavan M•Pradyumna

DEFINITION

One Point ContactCoordinate With FOFocal Point24X7 Central HubNerve Centre For CommunicationInformation Is Received

ROLES OF CONTROL DESK Maintaining Records Coordination With

Other Departments Handling Telephone

Calls Handling Difficult

Situations Handling Room

Transfers

WHY CONTROL DESK IS IMPORTANT1.The back bone.2. Control Desk Is Involved In The Running Of A household ,Such As Cleaning, Cooking , Home Maintenance, Shopping Laundry And Bill Pay.3.Tasks Are Distributed Here.4. Maintains Records5.Coordinate With Other Departments

FORMS,FORMATS,RECORDS AND REGISTERS• Key Control Register• Log Book• Key History Register• Maintenance Register• Memo Book• SOPs Book• Departure Register• Guest Messages Register• Carpet Shampoo Register• Babysitting Register• Register For Missing Guest Items

FORMS,FORMATS,RECORDS AND REGISTERS

• Stores Indent Book• Accident Book• Room Status Reports File• Room Inspection Checklists File • Maintenance Reports File • Records Off Room Transfers• Records of Articles Moved From Or To Rooms • Records Of Personal Tastes Of VIPs And Regular

Guests• Leave Application Forms • Work Order Forms• Accident Report Form

Format Of A Sheet In The Key Control Register

Format Of A Page In Housekeeping Log Book

Format Of Sheet In The Memo Book

Format Of Sheet In The Departure Register

Format Of A Sheet In Guest Message Register

Format Of A Sheet In Carpet Shampoo Register

Format Of A Page In A Babysitting Register

COORDINATION WITH OTHER DEPARTMENTSWith Front Office Night Reports Arrivals And

Departures Lists VIP Lists Groups In The House Crew In The House

Engineering Department

Repair Maintenance

GATE PASS

Document Of Validity Made And Given To Employee Who Is Legally Taking Out Of Hotel Premises For Repair Or Cleaning Any Gift Given To Employee By Guest As Token Of Appreciation

.

HANDLING TELEPHONE CALLS

Answering Calls Transferring Calls Holding Calls Taking Messages Making Calls

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PAGING SYSTEMS Electric Paging

Board Electronic Paging

Method

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CONCLUSION

•Importance And Functions •Nerve centre•Documentation and files are maintained•Coordinates with front office And Maintenance department•Handling Telephone Calls•Handling Difficult Situations

BIBLIOGRAPHY Hotel Housekeeping Operations And

Management By G.Raghubalan And Smritee Raghubalan

Hotel Housekeeping By Sudhir Andrews http://hospitality-school.blogspot.in/2012/06/

housekeeping-control-desk-in-hotel.html blog

.

THANK YOU