UNIT 6: SAFETY,SECURITY AND HYGIENE

MEMBER’S GROUP:SHAHRUL NAJMI BIN ROSTANIMOHD SOLEHIN BIN HALIMNUR ALINA BINTI ISMAILNUR ANEESA BINTI ANUARIFFAH HAZIQAH BINTI ADNAN

INTRODUCTION

O Safety and security are issues of key concern in any workplace

O direct impact on day-to-day operations especially in Housekeeping Department and staffs must deal safely with everything.

O they must learn to cope safely with the physical demand of their jobs.

O Housekeeping Department has access to every area of the hotel

Cont....O management must make security and loss

prevention primary concern.O hygiene also plays vital roles in housekeeping

operation.O three (3) issues are related to each other to ensure

smooth operation in this department:

Safety Security Hygiene

 

OSHA

O OSHA is the acronym for the Federal Occupational Safety and Health Administration.

O Basically its mandate is:O To develop regulations that will keep places of

business free from hazards that are likely to cause death or serious harm to employees.

O OSHA regulations should be the starting point for any health and safety plan since failure to comply can results in costly fines.

O Also, these regulations cover most of the basic areas that would need to be addresses by any health and safety program

Fire prevention

OCleanliness is fire’s natural enemy since it provides nothing

for the fire to start. Ostaffs are responsible to make

sure they follow the proper procedure for their duties in order to eliminate the risk of

fire to happen.

Staff must check on:O Smoke alarm and overhead sprinklers

must be checked regularly to make sure they are work properly.

O Portable fire extinguisher should be inspected monthly and recharged regularly.

O Electrical lines should be inspecting. Worn or frayed cords should be replaced immediately.

O Check electrical outlets to ensure they are not overloaded.

O Smoking regulations in areas where smoking could cause hazard should be strictly enforced.

 

Cont..O Trash collection areas, which should be

cleaned regularly.

O Fire retardant coatings, which can be removed through frequent cleaning, must be renewed regularly.

O Storage areas should be kept free from clutter.

O Waste accumulation in the bottom of stairwells and elevator should be cleaned regularly because it contributes to fire to start.

Common causes of fireO There are several common causes that might

lead to fire to happen. O Faulty electric wiring plugs and sockets, which

are overloaded.O Electrical equipment left switched on when not

in use.O Smoking and the careless disposal of smoking

materials.O Accumulations of rubbish, paper or other

materials that are easily ignitable.O Combustible materials left too close to sources

of heat.O Careless use and disposal of flammable liquids.

Components of hotel fire safety system

• The amount and types of fire safety system in hotels are varies by the size of the building, height and age.

• Many of the hotels have install fire sprinklers but out of four still lack them.

• Some of them might have it only at lobby and corridor but not in the guestroom

OBelow are the basic components of fire safety system that hotel property should have:

Fire sprinklers Portable fire extinguisher Smoke and fire detector

Duct smoke detector Automatic alarm system

Manual alarm system Emergency lights

The emergency egress system Exits and exits sign

Smoke control system Staff emergency response plan

Fire Disaster PlanO Every staffs should know what to do in case of fire. O This should be spelled out clearly in employee handbook

and instructions should be posted in various locations throughout the hotels.

O Management have to conduct fire drills so that their staffs know how to respond to the fire.

O It is important to train employees to respond rather that react.

Procedures for Staff When a Fire is Discovered

OThe staff member who discovers it should pull the fire alarm.

ORoom attendants would place their carts in the guestroom, if time permits, and close the doors.

ODo not leave the cart in corridors because they can be potentially dangerous obstructions to people trying to leave the building.

Cont….O Laundry attendants would shut down

machinery, if time permits.

O Employees would go to the nearest fire exit. In addition, try to help guest find these exits if possible.

Control Security In Guestroom

O The Executive Housekeeper should work with Security Department to develop correct security procedure for Housekeeping Department

O The procedure must cover two areas which are guests and staffs.

O There are two (2) options to control security in guestroom. These include:

Installing Computerized Locks

- Nowadays, most hotels are started to use key card instead of inserting metal key in the lock. The code is embedded

- Computerized locking system scans the code and if the code is recognized, opens the lock

- It keeps a log of which code were used to enter the room

- Management can keep track on how many people have been in the room and exactly at what time

- The use of this system means no need to give room attendants a master key.

Key and Control- Even with computerized locking system,

attendants should sign keys out and in at the beginning and end of their shift.

- This system helps deter theft

- The computerized codes are changed at the end of each shift so no employee can enter the room after the shift to steal anything

Con’t...- The following are the proper key control

procedure:O Secure a lockable key cabinet for storage of all

keys.O Organize cabinet so that there is one key per hook

and each hook should be labeled. (Usually implement to metal key)

O Establish a list of persons who will be authorized to issue keys.

O Do not allow hotels keys to be removed from the property.

O Sign in and out for all keys issued.

Safety and security of employees

O Room attendants should never allow anyone to enter the guestroom without first ascertains that the person has actually rented that room.

O If someone claims to have rented the room and forgotten the key and ask the attendant to let them in while the room is being cleaned, the attendant should ask the person’s name and contact front desk for verification.

O If the individual become overly persistent or abusive, the attendant should immediately call security or dial the emergency code.

O An employee should never clean a room while the guest in it.

Operating equipment safely

• Washing machine and dryer must be equipped with

interlocking devices that will prevent the inside cylinder

from moving when the outer door on the case is open .

• Also, prevent the door from being opened while the

inside cylinder is in motion

• Extractors must be equipped with an interlocking

device that will prevent the cover from being opened

while the basket is in motion

Working safely with chemicals

O Anyone who dispensing the chemicals wears gloves and eye protection

to prevent contact with skin or any splash – back into the eyes.

O Do not inhales the chemicals while dispense the chemicals

O Arrange the chemicals according to the type and use

O Do not mix chemicals without any instruction by the supervisors

O Follow manufacturer’s instruction

O All bottles for cleaning and laundry chemicals should be clearly labeled

O They also should be color coded so that the staff members who are not

fluent in english can recognized the purpose of the chemicals

O Any bottle that contain potentially hazardous chemical should carry a

visible ‘warning’ label and colour coded

Practice hygiene in Housekeeping Department

O Some of room attendants rinsing the used glass

using water only or washing cleaner label ‘do not

drink’

O Dirty bath towel from the previous guest are used

to wipe the glass

O Wearing latex glove to clean the guest toilet and

then rinse the glasses without removing or

changing the gloves

Thank you