HOTSPOT DEVICES FOR SAN JOSE STUDENTS

Project Overview and Training Information

PROJECT OVERVIEW

SJ ACCESS

SJ Access is a City of San José initiative to provide

residents and students access to all things digital – with a focus on inclusion, connection, and digital literacy

programs and opportunities.

Connection

Hotspot Devices

Enhanced Wi-Fi at

branches

Computing Devices

(laptops & ipads)

Access

Device circulation

(hotspot device,

computing device or

combination)

Device drives

Literacy

Curriculum

Videos

Tech Support

Inclusion

Equity Index

Program prioritization

Outreach

Language

HOTSPOT DEVICES FOR SJ S TUDENTS

The San Jose Public Library (SJPL) and the City of San

Jose are proud to partner with AT&T and the Santa

Clara County Office of Education (SCCOE) to support

students’ academic success by providing

FREE access to the internet for the 2020-21 school year

through 8,000 WiFi hotspot devices.

EL IGIB IL I TY AND COST

Who is eligible?

K-12 students living in San Jose and attending a public

school are eligible.

What is the cost to Schools and Students?

This service is being offered at NO COST to schools or

students, and there will be no fees for damaged, lost, or

stolen devices.

PARTNERSHIP FRAMEWORK

• City is using Federal CARES funds to fund the program

• Hotspot devices are a gift to schools; devices can be managed at their discretion after 2020-21

• City is paying for the data plan for each device for the 2020-21 Academic Year

• City is managing the devices through the Library catalog

• City is providing technical support

THE DEVICE

• The Unite Express 2 Category 13 Hotspot device comes with a 1-year unlimited high-

speed data plan that does not allow throttling or

controls on streaming.

• Up to 15 mobile-enabled devices can access WiFi • Children's Internet Protection Act (CIPA) filtering • Distributed with a user guide that is translated in

Spanish, Vietnamese, Mandarin, and Tagalog.

EQUITY LENS

The Hotspot device lending was designed with equity,

diversity, and inclusion at the forefront of the decision-

making process.

–K-12 student density

–Lower social-economic status

–Lack of digital access

Additional Priority Actions

–Hotspot circulation for general public • Access and skills-building for underserved community groups

–Computing Devices

–Community Wi-Fi within the East Side Union High School District boundaries

–Outdoor Wi-Fi at Libraries, Community Centers, and Parks

DISTR IBUT ION

How will students get the devices?

Students will be able to access devices directly through

their school sites.

• SCCOE supported local education agencies (LEAs; school districts and charters) in identifying their

community needs for the start of the school year.

• SJPL is managing the delivery process to LEAs directly and will support them in developing distribution

plans to individual school sites.

• SJPL, SCCOE, and LEA staff will continue to work together to assess community needs and

distribute devices throughout the school year.

IMPACT ANALYS IS

Does the City know which students receive a device?

No. Neither the City nor AT&T will know who is

using the devices. Only LEAs will have that information.

How will we understand the impact of the program?

• LEAs will maintain clear records of students with hotspots

• LEAs will report aggregate data to SCCOE, including demographic information and metrics around

attendance/engagement at school

• SCCOE will share data aggregated at the program-level to the City

• City will present a final impact report to City Council

SJ ACCESS WEBS I TE

sjpl.org/sjaccess

https://www.sjpl.org/sjaccess

SJ ACCESS WEBS I TE : HOTSPOTS

Direct URL featured on

hotspot devices:

sjpl.org/Hotspot

Direct URLs in non-English languages, examples:

sjpl.org/es/hotspot = Spanish

sjpl.org/vi/hotspot = Vietnamese

http://www.sjpl.org/es/hotspothttp://www.sjpl.org/vi/hotspothttp://www.sjpl.org/hotspot

DELIVERY INFORMATION

WHAT LEAS ARE GETT ING

APPROX. 28 DEVICES PER DEL IVERY BOX

EACH DEVICE COMES WITH A GUIDE

Translated in Spanish, Vietnamese, Mandarin, and Tagalog.

DEVICES HAVE BEEN QUAL I TY CHECKED

DEVICES ARE READY TO USE

DETAILED DEVICE OVERVIEW

SETUP GUIDE : A CLOSE UP

SETUP GUIDE : A CLOSE UP Cont.

SETUP GUIDE : A CLOSE UP Cont.

SETUP GUIDE : A CLOSE UP Cont.

…

CHARGING

• Important to only use original charger socket • Charging time: 2.8 hours to 50%, 6.6 hours to 100% • Device has approximate use time of 11 hours

HARDWARE LAYOUT

DEVICE CONFIGURATION

AT&T has configured devices to ensure (1) the City

doesn't incur any roaming costs, (2) the student devices

stay compliant with CIPA, and (3) to maintain security

of the City's admin controls. These changes are:

• The ability to "reset" to factory settings is disabled

• International roaming is turned off

• WiFi timeout/standby is disabled to eliminate having to reconnect to the hotspot all day after periods of inactivity

• The start-up/onboard process is disabled -- Disabling prevents users from changing the City admin password through device

setup -- but the WiFi password can be updated to allow all

devices within an LEA to use same password.

TROUBLESHOOTING T IPS

Status or Error Resolution

Additional documentation is Check number of signal strength

needed bars – if none try changing location. If 1- 4 bars exist yet no connectivity,

power cycle the device by pressing

and holding power button.

No AT&T “4G” or “4G LTE “ near Either the sim is mis-provisioned and signal strength missing the APN, or the device

needs the provisioning script to

apply the APN. APN must be on

both sides.

The hot spot will not turn on after Ensure charging is with the original

leaving on charger a long time Netgear charger, not another

device’s charger.

Laptop, Chromebook, or iPad won’t Use the “Forget Network” option on connect to the hotspot your end device, then reconnect

using the wi-fi password 12345678

Status Error Resolution

Additional documentation is LINK

needed on the base configuration

Wi-fi connection drops Try changing from connecting to 5

GHZ to 2.4 GHZ and back.

Slow internet connection Try positioning the hotspot towards

a window, away from concrete or

metal obstructions.

Give signal strength indicator 30

seconds to update as you move to

find better coverage area.

or

TROUBLESHOOTING T IPS Cont.

If all troubleshooting attempts fail, reach out to SJPL

(Amanda Otte; amanda.otte@sjlibrary.org)

to scale-up the issue.

https://www.att.com/device-support/index/9006094/ATT/ATTAC797Smailto:amanda.otte@sjlibrary.org

DISTRIBUTION AND TRACKING TIPS

LEA RECORD-KEEPING RESPONSIBI L I T I ES

Per grant agreement

School District will maintain individual records of

students who are provided Grant Fund Devices,

including the following information: – Identifying information of the student user(s), including

Student Name, ID, and Contact Information (This information

will be collected and maintained by the district, but not

reported)

– Number of student users if multi-student household to allow for accurate accounting of students served

– Information about the school site of the student user(s), including CDS code and type (e.g., Elementary or High

School; Charter or Non-Charter)

– Grade(s) of student user(s) (K-12) – Zip code(s) of student users

LEA RECORD-KEEPING RESPONSIBI L I T I ES Cont.

Per grant agreement

School District will also maintain individual records

about the demographics and school records of

students who are provided Grant Fund Devices, which

will only be reported in the aggregate, including the

following information: – Race/Ethnicity of student user(s) – Whether the student user participates in the Free and Reduced

Lunch Program

– Whether student user is identified as an English learner, foster youth, homeless, or having a disability

– Student user attendance data and other relevant engagement information. These metrics are to be identified in

coordination with SCCOE and School District

LEA RECORD-KEEPING RESPONSIBI L I T I ES Cont.

Important highlights

• No identifiable information of students will be shared with the City (ever)

• The SCCOE team will support LEAs in data collection and reporting, including aggregating information at a

program level (i.e., the City will not see disaggregated

data by district)

• Re: collection of “Student user attendance data and other relevant engagement information.” –As specified, “These metrics are to be identified in

coordination with SCCOE and School District.” –We will wait to loop back on this. We want to respect

your need to focus on students and families at the start of the school year

ONGOING SUPPORT

SUPPORT SERVICES

The City will:

• Maintain the website with help videos and other key information to support LEA staff, teachers, families,

and students

• Monitor device usage (not specific sites) and coordinate with LEA staff to identify whether devices

are inactive and troubleshoot connectivity issues

• Provide monthly reports to LEA staff upon request, to support in understanding levels of student

engagement

SUPPORT SERVICES

The City and SCCOE will:

• Host additional training sessions upon request

SCCOE will:

• Continue to support LEAs in assessing community needs throughout the year

• Support LEAs in data collection and reporting

AT&T will:

• Provide on-site distribution support upon request • Be available for high-level technical assistance as

needed

SUPPORT SERVICES

Community-Based Organizations (CBOs) funded

through the California Emerging Technology Fund

(CETF) / Digital Inclusion Grants will:

• Engage in outreach efforts to LEAs to build awareness around service offerings and setup a referral process

–Focus will be on pairing schools/LEAs with specific CBOs, honoring existing relationships

• Work with families to provide information about long-term connectivity solutions/affordable internet offers

• Provide 1:1 support and in-depth digital literacy services to families

• Provide information about low-cost computing devices (e.g., laptop or desktop) for the whole family

CONTACT INFORMATION

SCCOE

Abby Almerido Academic Technology Specialist

*Main point of contact at SCCOE*

aalmerido@sccoe.org

City/SJPL

Amanda Otte Literacy Program Specialist

*Main point of contact at SJPL*

amanda.otte@sjlibrary.org

CBO Support Services

Charlene Tatis Program Director

San José Digital Inclusion Partnership

California Emerging Technology Fund (CETF)

www.cetfund.org

SJDigitalInclusion@gmail.com

mailto:aalmerido@sccoe.orgmailto:Amanda.otte@sjlibrary.orghttps://gcc01.safelinks.protection.outlook.com/?url=http://www.cetfund.org/&data=01|01|Amanda.Otte@sjlibrary.org|834e0a9194b3497846f708d838b0afd0|0fe33be061424f969b8d7817d5c26139|1&sdata=bGvh2yGOQti9hvIA/otxiXHA4bfobjSUExEfxWEIqwA%3D&reserved=0mailto:SJDigitalInclusion@gmail.com

THANK YOU!

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