hotelserviceblueprint-111010121850-phpapp01

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    The service blueprint is a technique used forservice innovation.

    Service blueprints are maps or pictures that

    precisely portray how a service process is built up. Blueprints are especially useful, when it comes to

    developin

    Blueprinting is already used in different

    techniques and fields, including computer systemsanalysis, industrial engineering, decision theory,and logistics.g and designing new services

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    Parking Cart for Desk Elevator Menu Room BillBags Registration Hallway Food Amenities Desk

    Lobby Room Bath

    Arrive Give Check in Go to Call Room Sleep & CheckAt Bags to Room Service & Shower Out &Hotel Bellperson Eat Leave

    Greet &Take Bag

    ProcessRegistration

    DeliverBag

    DeliverFood

    ProcessCheck Out

    TakeBag toRoom

    TakeFoodOrder

    RegistrationSystem

    PrepareFood

    RegistrationSystem

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    AKSHAT RASTOGIRoll No.-18/065