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    Hotels

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    What is a hotel?

    A hotel is a place where you can Stay

    Have meals Attend functions and events

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    Stay

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    Have meals

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    Attend functions and events

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    What are the five main types of

    hotels?

    Business hotels Luxury hotels

    Resort hotels Heritage hotels Boutique hotels

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    Business Hotels

    Business hotels are normally located close to thecentre of the city. They are mostly patronised bytravelling young business executives who need aplace to stay during a visit to conduct business

    meetings and attend conferences.The layout andfacilities are very functional and the dcor is brightand vivid - tailored to the young upwardly mobileexecutive who is vibrant, vivacious and full of

    vitality. A business hotel is usually without frillsand has one or two more restaurants in addition tothe 24 hour coffee shop. The spa and health clubare very basic. The Multipurpose Hall is sodesigned as to hold conferences, banquets,

    exhibitions and other events and is usually

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    Business Hotels

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    Luxury Hotels

    Luxury hotels may be close to the city centre or in aresort setting. They are mostly patronised by seniorbusiness executives or by families on an outing. Aluxury hotel comes with a lot of frills. The lobby, the

    restaurants, the function halls, the restrooms, the spa,the health club, the pools and the landscape are usuallyvery luxurious and on a grand scale.It usually has twoor more restaurants in addition to the 24 hour coffeeshop. There can be more than one Hall for functions.

    The Halls are multipurpose and are so designed as tohold conferences, banquets, exhibitions and otherevents and are divisible into two or three parts. Thelayout and facilities are designed for relaxation andease and the dcor is rich.The rooms and toilets give a

    feel of comfort and pleasure with ample space andcomfy surroundings. The normal room size in a luxury

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    Luxury Hotels

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    Luxury Hotels

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    Resort Hotels

    Resort Hotels are mostly away from a city andtechnically could be near the sea side, could be skiresorts or in the mountains or jungles. Normally smallplaces in the mountains and jungles are more of lodges

    a kind of resorts on a smaller scale. We can call themwilderness resorts. Sea side resorts are by far the mostcommon. Mostly horizontal, and sometimes vertical,they cater to holidaying families. They are also used forholding conventions. The atmosphere is relaxed and

    laid back. They may have the latest modern facilitiesand luxuries hidden inside their rustic exterior or mayhave only the bare facilities deliberately to take thetired traveller away from the busy modern world. Roomsizes may be large or small.The rooms could be a part

    of the main building or be in separate single or doubletier cottages. The sites have ample landscape water

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    Resort Hotels

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    Resort Hotels

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    Resort Hotels

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    Resort Hotels

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    Heritage Hotels

    Heritage hotels are mostly renovated palaces, castlesand havelis. With their grand facades, rich interiors andinteresting history, they tempt and inspire the visitor tobecome a part of their heritage. Visitors can go back

    and say that they stayed in so n so heritage hotel.Theyare mostly in a historical setting, and are surrounded byother interesting historical spots for the tourist to visit.Functionality and service is often a problem withheritage hotels as they were not originally built to be

    hotels but are converted. Often times new buildingshaving similar architecture and interiors are built inproximity to the existing buildings to fulfil the variousfunctions required in a hotel. There are paintings andintricate carvings on the walls and ceilings, family

    heirlooms, artifacts, jewellery.The rooms rents are veryhigh. They are oftentimes owned by a private party but

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    Heritage Hotels

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    Heritage Hotels

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    Boutique Hotels

    Boutique hotels are normally unique in terms of styleand dcor.The interior is normally done by one or morethan one well known designer. It is not repetitive andmay at times cater to a particular clientele. Some may

    be built around a theme. The colour scheme could bevery vivid or rather stark or both.There is more varietyof rooms in terms of dcor and shape. Even room sizesare quite often different as it could be an existingbuilding converted into a hotel. Boutique hotels are

    usually just off the street and the spaces are functionaland not lavish, could be even small. Landscape is keptto a bare minimum. The number of rooms is usuallyaround 50 ( could vary from say 12 to 80 ). Room rentsare normally high.

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    Boutique Hotels

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    Boutique Hotels

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    What are the three main areas in a

    hotel?

    Guest Rooms Public Area BOH

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    The Main Spaces in a Hotelare

    GUEST Guest Rooms

    Lobby andrelated areas

    F & B -Restaurants

    Banquets Restrooms

    Health Club and

    Pool

    STAFF Admin

    Kitchens

    Commissary Main Stores

    Banquet Stores

    Housekeeping

    Laundry

    Employee

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    Typical Hotel Area Program

    Guest Rooms 50%

    Public Areas 20%

    BOH Areas 30%

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    Guest Rooms

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    Guest Rooms - 50%

    Rooms ( room, toilet & vestibule ) 35%

    Circulation(corridors, lifts, staircasesetc.)10%

    Walls 5%

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    Guest Rooms - Types

    Standard Room one bay

    Deluxe Room one bay

    Handicapped Room one bay Standard Suite 1.5 to 2 bays

    Deluxe Suite 1.5 to 2 bays

    Presidential Suite 5 or more bays

    The Lounge - usually 3 to 5 bays

    The lounge is never on the same

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    Guest Rooms Bays and Keys

    A Bay is a typical room unit on aguest floor

    A Guest Room / Suite may be madeout of one or more bays

    Each Guest Room / Suite is assigneda room number and a key

    The Handicapped Room iscustomised with disabled friendlyhardware.

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    Guest Room Mix

    King Room

    Queen Room

    Twin Room Interconnecting Room

    Smoking floors 35% rooms could be

    smoking The Handicapped Room is provided

    on the lowest Guest Floor and close

    to a fire staircase and guest lift core.

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    Guest Rooms - Figures

    Business Hotel Area per Bay 100 sq.m.

    Area per Key 110 sq.m.

    Bay size 7.5 x4 to 9 x 4.5m

    Room area 30to 40 sq.m.

    Toilet area 5 to

    Luxury Hotel* Area per Bay 125 sq.m.*

    Area per Key 140 sq.m.*

    Bay size9 x 4.5to 12 x 5m*

    Room area 40to 60sq.m.*

    Toilet area 6 to*

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    Guest Floor Other Spaces

    Balconies

    Corridors

    Shafts Staircases

    Guest lifts

    Service lifts

    Service cores

    Housekeeping pantry

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    Mock Up Room

    A - marble/granite/stone

    B ornamental metal works

    C veneers and woods D loose furniture

    E doors and windows vendors

    F structural glass vendors

    G special glass

    H bathroom accessories CP

    R plants & planters

    S beds, mattresses, operator items

    T MEP items U artwork and accessories

    V graphics and signage

    W exterior finishes

    X interior finishes

    Y equipment and automation

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    Public Area

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    Public Area - 20%

    Lobby 1 to 2%

    F & B 3 to 4 %

    Banquets 5 to 8% Restrooms 1%

    Health Club 2 to 3%

    Pool ( not counted )

    Circulation and Walls 5%

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    Public Areas thumb rules

    Pax Factor Fine Dining 2.5

    ADD 3.0

    Bar 2.5 Pre function

    1.2

    Banquet Hall 1.2

    Large Meeting

    Rooms 1.2

    Kitchens Area Open / DisplayKitchen area isusually around

    15% of therestaurant area

    Actual restaurant

    kitchen area isusually around40 to 50% of therestaurant area

    S li k d h l

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    Spaces linked to the HotelLobby

    Lobby drop off / Porte cochere

    Air lock lobby

    Lobby Reception

    Concierge

    Lobby lounge

    Luggage rooms

    Deli

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    Spaces in Banquets

    Banquet drop off / Porte cochere

    Banquet air lock lobby

    Pre function Large Multipurpose function hall,

    divisible into 2 or 3

    Small function hall, could be divisibleinto 2

    Meeting rooms

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    Spaces in a Business Centre

    Reception

    Workstations

    Guest fax, copier, printer Small Meeting Rooms

    1 or 2 Offices

    Pantry

    Unisex Toilet

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    Spaces in a Health Club

    Gym

    Gym Change Rooms male, female,disabled

    Spa

    Salon

    Yoga Aerobics

    Pools

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    Gym Change Rooms

    Male

    Female

    Disabled Having Steam, Sauna, Wellness /

    Experience Showers

    Lockers

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    Gym

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    Spaces in a Spa

    Reception with retail

    Waiting area with juice bar

    Spa Manager Change rooms male and female

    Treatment rooms single / couple

    with a bathroom Massage room

    Relaxation room

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    Spaces linked to the Pool

    Main pool

    Kids pool

    Jacuzzi / Whirlpool Pool bar

    Pool deck

    Changing rooms with lockers

    Attendants kiosk

    Pool furniture store

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    BOH

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    BOH Areas 30%

    Admin 2%

    Kitchens 3%

    Commissary 2% Stores 2%

    Housekeeping 1%

    Laundry 1%

    Employee Facilities 2%

    MEP Engineering areas 7 to 8%

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    BOH Areas

    Admin areas GM, Sales &Marketing, F & B, Accounts and ITare normally above ground on first /

    mezz lvl Kitchens are usually at the ground

    lvl

    Other spaces such as Commissary,Stores, Housekeeping, Laundry,Employee Facilities are usually at the

    first basement level.

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    Spaces in the BOH

    FRONT OFFICE

    GMs OFFICE

    SALES & CATERING IT CENTRE

    ACCOUNTS

    ADD & IRD KITCHEN

    COMMISSARY

    SPECIALITY KITCHENS

    RECEIVING/MATERIALS MGMT

    GARBAGE

    MAIN STORES BANQUET STORE

    HR

    SECURITY & TIME OFFICE

    EMPLOYEE FACILITIES

    LAUNDRY

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    Admin Front Office

    Front Office manager

    Reservations manager

    Guest Relations executives Telephone operators

    Secretaries reception, mail and

    xerox

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    Admin GMs Office

    GMs Cabin

    GMs secretary with fax, printer, etc

    Resident manager Meeting room

    Pantry

    Toilets

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    Admin - Managers

    Room Sales

    Food and Beverage

    Banquet Sales Guest Relations

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    Admin IT Centre

    IT manager

    IT executives

    UPS room

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    Admin - Accounts

    Chief accountant

    Asst. manager finance

    Chief cashier Count room

    Safe deposit room

    Accounts executives

    Night auditor

    Record room

    Engineering Repairs &

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    Engineering Repairs &Maintenance Record Room

    Engineering Store Room

    Paint Shop Chemical Room

    Plumbing Shop

    Carpentry Shop

    Electrical Shop

    Music and Video Room / T.V. Room

    Refrigeration / HVAC Workshop

    Buggy Repair Workshop

    Engineering Mechanical

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    Engineering MechanicalAreas Meter Room

    HT Breaker Room

    HT Panel Room

    Indoor Transformers LT Panel

    HVAC Panel Electrical

    Diesel Generator Room

    Chiller Plant Room

    Pump Room for Chillers

    Pump Room ( Fire )

    Fire Control Room

    Swimming Pool Balancing Tank

    Swimming Pool Filtration Plant

    Boiler Room / Steam Generators Pumps and Heat Exchangers

    STP with pumps and equipment

    Condensing units for cold stores

    Air Handlers for different areas

    Fresh Air / Exhaust / Smoke Fans

    Engineering External MEP

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    Engineering External MEPAreas A/c Cooling Towers

    DG Cooling Towers

    Overhead Water Tanks Guest Room Exhaust Fans

    Staircase Pressurisation Fans

    Lift Pressurisation Fans

    Lift Lobby Pressurisation Fans

    Lift Machine Rooms

    LPG Room / Gas Bank

    Underground Fuel Tanks

    Scrubber for Kitchen Exhaust Smoke Extractors for Guest Floors on

    terrace

    Dish Antenna

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    Staff

    Staff to Guest Ratio ( in India )

    Luxury Hotels - 2:1

    Business Hotels 1.4:1 to 1.8:1 Executive staff 10%

    Senior staff 30%

    Junior staff 60%

    Around 25% staff is usually contractstaff who are hired on need basis

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    Staff Breakup*

    Food production 25%

    Food service 25%

    Housekeeping and Laundry 12% Rooms 10%

    Sales and Marketing 3%

    Accounts 2%

    Security 2%

    Engineering 6%

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    Terms

    Covers each seat in a F & B space /Banquet Hall is called a cover

    IRD Stands for In Room Dining

    Pax no. of people