Hotel Facilities and Services

Service and Facilities Services: are

specific benefits and tasks that the hotel offers to its guests: Free Wi-Fi, breakfast, wake up calls, TV etc.

Facilities are places that provide extra benefit to the guests: pool, office center, meeting rooms, restaurants etc.

Vocabulary Amenities Booked Cot, Rollaway Deposit Pool Hot Tub Luggage Cart Rate Vacancy Gym, Exercise Room

Fully Booked Lobby Late Charge Noisy Parking Pass Bed Size Complementary Meals Ice Machine Hostel Valet Wake Up Call

Compartment RoomFor quick stays close or even in air ports and high traffic areas.

Ice Hotel, Sweden

Amenities

Guest: Excuse me sir, can you tell me how late the pool is open.Clerk: Yes, Ma’am. The pool is open until 10 pm every night.Guest: Ok, thank you. Are there any towels at the pool. Or do I need to bring the one in my room.Clerk: There are towels available at the pool. If you do not see any please let our front desk know and they can assist you.Guest: Thank you very much.Clerk: You are welcome, have a nice evening.

Guest: Good morning. Does the hotel offer a complementary breakfast?Clerk: Yes Sir. We are pleased to offer all guests complementary breakfast.Guest: Can you tell me where breakfast is served in the morning?Clerk: Breakfast will be served from 6 to 10 am in Hall B. Please follow this hallway to the left. You will see Hall B on your right side.Guest: Great thank you for your assistance.Clerk: You are very welcome, please make sure to tell your waiter your room number. That will ensure you are not accidentally charged. Is there anything else I can assist you with today?Guest: No. Thank you.Clerk: Thank you.

Clerk: I see that you have children with you today, Mr. Jones.Guest: Yes we are on holiday.Clerk: That is great. I want to let you know that we have a playground outside. And we also have an indoor pool and hot tub.Guest: Oh, I did not know that this hotel had a play ground set.Clerk: Yes sir. Also, just down the hall from your room, you can find an ice machine and vending machines. In case you all want a snack.Guest: Is that to the right or to the left?Clerk: It is to the left sir. Next to the elevators.Guest: Great, thank you for all your kind help.Clerk: You are welcome Mr. Jones, have a great stay with us.

Clerk: Thank you for checking in with us. Please see our welcome table. It has many brochures and information about local amenities and amusements.Guest: I heard that there is a zoo close by.Clerk: Yes, our city has a wonderful zoo. The brochure is on the second shelf.Guest: Great, my wife loves going to new zoos.Clerk: If you like zoos, you may also enjoy the safari ride. It is a very lovely drive.Guest: We may like that is it close to the hotel as well?Clerk: Yes it is. Actually, the zoo and safari are very close to each other as well.Guest: That sounds like fun. Thank you for letting me know.Clerk: My pleasure. Please let me know if there is anything else that I can assist you with. Have a great day.

Guest: Good after noon. I booked a room with a kitchenette and an office desk. Is that still available?Clerk: Yes ma’am. The kitchenette comes with cooking utensils and dishes.Guest: Good, I like to be able to cook even while I am traveling. Is there a grocery store near by.Clerk: Yes, there is one about 5 miles north of the hotel. May, I also suggest the local farmers market. It is next to the hotel every Friday.Guest: Oh, thank you that is good to know. I like fresh foods.Clerk: How long will you be staying with us this visit?Guest: I will be here two weeks. So that will give me two times to visit the farmers market.Clerk: I am glad that you will enjoy the market. Is there anything else I can help you with today?Guest: No. You have been very kind, thank you for your help.Clerk: Thank you, have a great day.

Task and Presentation

Local Hotel Visit a local hotel. Please interview and

find information about the hotel’s services and facilities.

Bring a brochure from the hotel.

Foreign Hotel Go online and find

an international hotel.

Find information on its services and facilities.

Task and PresentationPrepare an individual presentation giving information about the two hotels. This information should be in the form of comparing and contrasting the two hotels, services offered, and facilities that they have a available. Your presentation should be a minimum of 4 minutes long.