Role-play:

Name: _______________________

Clerk: Good afternoon, ma’am. Welcome to our hotel. May I help you?

Customer: Hello. I would like to check in, please.Clerk: Certainly ma’am. May I have your name please?

Customer: Yes, it’s Donna Harrison.Clerk: Could you spell your last name, please, Ms. Harrison?

Customer: Sure, it is H-A-double R-I-S-O-N.Clerk: All right. Thank you. And your address please?

Customer: 159 Center Street, Brooklyn. New York.Clerk: Thank you very much Ms. Harrison, Could you please sign this form right here. Excellent! Thanks for choosing our hotel. Have a pleasant stay.

Customer: Thanks, you are very polite. I surely will enjoy my stay here!