hotel reputation

11
HOTEL REPUTATION ANALYSIS OF HOTEL LE BRISTOL PARIS LAN CHI TRAN JIALI WANG

Upload: bobeo

Post on 22-Nov-2014

320 views

Category:

Documents


1 download

DESCRIPTION

 

TRANSCRIPT

Page 1: Hotel reputation

HOTEL REPUTATIONANALYSIS OF HOTEL LE BRISTOL

PARIS

LAN CHI TRAN JIALI WANG

Page 2: Hotel reputation

TRIPADVISOR REVIEW

Page 3: Hotel reputation

POSITIVE POINTS

• The hotel lobby and rooms are indeed worthy of its luxury rating.

• Rooms are large, well appointed and spotless.• Beautiful cot beds and cuddly toys for

children.• Exceptional services provided to customers.

Page 4: Hotel reputation

NEGATIVE POINTS

• Too much noise, especially in rooms near .• Too Expensive.• Too much time for waiting in the restaurants.

Page 5: Hotel reputation

CIAO

Page 6: Hotel reputation

POSITIVE/NEGATIVE POINTS

• Quality of the service is excellent.• Food in the restaurant is good.• Facilities of rooms are excellent.• It takes too much time to find parking.

Page 7: Hotel reputation

TRAVEL YAHOO

Page 8: Hotel reputation

POSIVITVE/NEGATIVE POINTS

• Good quality.• Customers are well treated like royalty by the

staff.• Carpets are dirty in certain rooms.• Price is quite expensive.

Page 9: Hotel reputation

HOLIDAY CITY

Page 10: Hotel reputation

POSIVTIVE/NEGATIVE POINTS

• Excellent services and beautiful rooms/bathrooms.

• Quite expensive.

Page 11: Hotel reputation

CONCLUSION

• Solution for improving Negative reviews:Respond the extremely negative reviews on

the sites.Send the feedbacks to managers of each

departments.Propose the promotion in the low seasons.