hotel reputation
DESCRIPTION
TRANSCRIPT
HOTEL REPUTATIONANALYSIS OF HOTEL LE BRISTOL
PARIS
LAN CHI TRAN JIALI WANG
TRIPADVISOR REVIEW
POSITIVE POINTS
• The hotel lobby and rooms are indeed worthy of its luxury rating.
• Rooms are large, well appointed and spotless.• Beautiful cot beds and cuddly toys for
children.• Exceptional services provided to customers.
NEGATIVE POINTS
• Too much noise, especially in rooms near .• Too Expensive.• Too much time for waiting in the restaurants.
CIAO
POSITIVE/NEGATIVE POINTS
• Quality of the service is excellent.• Food in the restaurant is good.• Facilities of rooms are excellent.• It takes too much time to find parking.
TRAVEL YAHOO
POSIVITVE/NEGATIVE POINTS
• Good quality.• Customers are well treated like royalty by the
staff.• Carpets are dirty in certain rooms.• Price is quite expensive.
HOLIDAY CITY
POSIVTIVE/NEGATIVE POINTS
• Excellent services and beautiful rooms/bathrooms.
• Quite expensive.
CONCLUSION
• Solution for improving Negative reviews:Respond the extremely negative reviews on
the sites.Send the feedbacks to managers of each
departments.Propose the promotion in the low seasons.