hotel ops consulting program
DESCRIPTION
checklistTRANSCRIPT
-
PREOPENINGHOTELPLANNING(12Weeks,1OnSite)
DefineOrganizationStructureJobDescriptions,SalaryGrades,HiringTimeline
AssistwithRecruitmentofHotelGeneralManager OperatingBudget&FinancialPlanning RoomRateStructure Sales&MarketingPlan
ProjectedCasinoBlocks/RatesRevenueManagement/ECommerce
OperatingPolicies&Procedures TeamMemberTraining&Development Operations:FrontDesk,Housekeeping,Laundry FinancialManagement&Controls Security&CrisisManagementPlanning AssistwithSelectionofPropertyManagementSystem ArchitecturalOperationalReview Details:FrontDesk,MaidRooms,Laundry,Luggage,Vending HandicapRoomDetails Ingress/EgressDetails
-
PREOPENINGHOTELOPERATIONS(4WeeksOnSite) AssistwithRecruitmentofSupervisors&TeamMembers CompetitionAnalysis
Management/TeamMemberTraining JobSpecific GuestServiceInterfacewithKeyCasinoOperationsTeams
Surveillance,DoorLocks PropertyManagementSystemGoLive Communications(Phone,TV,Internet,PPV) Maintenance CasinoMarketing&PlayersClub OverseeFF&EInstallation GrandOpeningPlanning Owner/TeamMemberTrials Advertising&PublicRelationsPlan OwnerGrandOpeningCelebrations RoomInspection/GCPunchlistCompletion
POSTOPENINGHOTELOPERATIONS(4Weeks,2OnSite)
Comprehensive,ObjectiveOperationsOverview TrainingReview&NeedsAssessment OperationalStandards&ReportingReview RoomCleanliness InspectionPrograms PropertyMaintenance Staffing&PersonnelFileReview
FinancialControls&ReportingReviewTeamMemberDevelopmentMarketingAssessment&PlanEnhancements