hotel culture

8/14/2019 hotel culture

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Assignment

onInternational &

NationalHotel Chains


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Four SeasonsFour Seasons

hotel &hotel &resortresort


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IntroductionIntroduction

Four Seasons Hotels Inc.Four Seasons Hotels Inc. Type Private

Founded 1960HeadquartersToronto Ontario Canada

Key people

Isadore sharp

( founder, chairman & CEO)

Kathleen P. Taylor(President & COO)

James Fitzgibbon

(president , hotel operations)

Industry Hospitality, Tourism

Website www.fourseasons.com

Four Seasons Hotels,

Inc. is a Canadian-basedinternational luxury hotel

management company.

Travel + Leisure magazine

and Zagat Survey rank the

hotel chain's properties

among the top luxuryhotels worldwide


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HistoryHistory Canadian businessman IsadoreCanadian businessman Isadore

Sharp founded Four Seasons inSharp founded Four Seasons in1960. Sharp designed a motel for a1960. Sharp designed a motel for afamily friend that succeeded andfamily friend that succeeded and

inspired him to try creating his owninspired him to try creating his ownhotel in Toronto. As the only largehotel in Toronto. As the only largeparcel of land he could buy was in aparcel of land he could buy was in adisreputable area, he designed thedisreputable area, he designed thehotel as an oasis for businesshotel as an oasis for businesstravelers. Sharp built more hotels,travelers. Sharp built more hotels,but upscale luxury did not becomebut upscale luxury did not becomepart of brand until the companypart of brand until the companyexpanded to London.expanded to London.


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Business Model Four Seasons does not own any of its properties; it operates them

on behalf of real estate owners and developers. The contractsbetween Four Seasons and property owners typically permits thecompany to participate in the design of the property and run itwith nearly total control over every aspect of the operation.


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Hotel four seasons in miami ,floridaHotel four seasons in miami ,floridaIn 1974, cost overruns at a Vancouver property nearly led

the company into bankruptcy. As a result, the company

began shifting to its current, management-only business

model and eliminate costs associated with buying land andbuildings and instead begin earning profits once the hotel

opens. The company went public in 1986.The first full-

service spa was introduced in 1986 at Four Seasons Resort

and Club Dallas at Las Colinas and since 2001, all Four

Seasons hotels have had spa facilities. In the 1990s, Four

Seasons and Ritz-Carlton began direct competition, withRitz-Carleton emphasizing a uniform look while Four

Seasons emphasized local architecture and styles with

uniform service; in the end Four Seasons gained market

share.

Four Seasons Hotel aroundFour Seasons Hotel around

the worldthe world
http://en.wikipedia.org/wiki/File:Four_Seasons_Hotel_Miami_east_poolside_view.jpg


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ReferencesReferences ^ World's Best 2006, Travel+Leisure.comWorld's Best 2006, Travel+Leisure.com

^ Zagat Survey Rates, Hotel-online.comZagat Survey Rates, Hotel-online.com

^ aabbccddeeffgghh David Segal, Pillow Fights at the Four Seasons,David Segal, Pillow Fights at the Four Seasons,The New York TimesThe New York Times, June 28, 2009, Accessed June 30, 2009., June 28, 2009, Accessed June 30, 2009.

^ Staley, Oliver. Four Seasons Hotels agrees to bid from GatesStaley, Oliver. Four Seasons Hotels agrees to bid from Gatesand Alwaleed.and Alwaleed. Bloomberg NewsBloomberg News, February 13, 2007., February 13, 2007.


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Four Seasons hotel inFour Seasons hotel in

Amman, JordanAmman, Jordan Conflicts with owners returned with more severityConflicts with owners returned with more severity

during the financial crisis of 20072009. Theduring the financial crisis of 20072009. Thecompany made its first corporate layoffs in itscompany made its first corporate layoffs in itshistory, cutting 10% of its Toronto workforce. Severalhistory, cutting 10% of its Toronto workforce. Several

of the chain's owners entered arbitration with theof the chain's owners entered arbitration with thecompany; in March 2009, the owners of the Fourcompany; in March 2009, the owners of the FourSeasons Resort Aviara attempted to revolt: TheSeasons Resort Aviara attempted to revolt: Theowners entered the management offices, seizedowners entered the management offices, seizeddocuments and changed locks before attempting todocuments and changed locks before attempting tovoid the contract with Four Seasons. In response, thevoid the contract with Four Seasons. In response, theFour Seasons management opted to hold its groundFour Seasons management opted to hold its groundand prevent the owners' designated replacementand prevent the owners' designated replacementmanagement team from entering the property. Amanagement team from entering the property. Alawsuit is ongoing.lawsuit is ongoing.

The Four Seasons has a fractional ownership division,The Four Seasons has a fractional ownership division,Four Seasons Residence Clubs.Four Seasons Residence Clubs.


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PhilanthropyPhilanthropy

On June 19, 2002 the Canadian Opera Company announced FourOn June 19, 2002 the Canadian Opera Company announced FourSeasons Hotels as the naming donor for the COC's new OperaSeasons Hotels as the naming donor for the COC's new OperaHouse, the Four Seasons Centre for the Performing Arts, located inHouse, the Four Seasons Centre for the Performing Arts, located in

Toronto.Toronto.


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IntroductionIntroduction Oberoi TridentOberoi Trident is a complex of two hotels at Narimanis a complex of two hotels at Nariman

Point in Mumbai known as thePoint in Mumbai known as the The OberoiThe Oberoi hotel andhotel andthethe Trident, Nariman PointTrident, Nariman Point hotel. They are bothhotel. They are bothowned and managed by the Oberoi Hotels & Resorts.owned and managed by the Oberoi Hotels & Resorts. The two hotels are separate buildings, but are The two hotels are separate buildings, but are

connected by a passage.connected by a passage.The hotels were initially known as Oberoi Towers/OberoiThe hotels were initially known as Oberoi Towers/Oberoi

Sheraton. The hotel was named as the Hilton TowersSheraton. The hotel was named as the Hilton Towersduring the marketing alliance between Hilton Hotelsduring the marketing alliance between Hilton HotelsCorporation and the Oberoi Hotels & Resorts whichCorporation and the Oberoi Hotels & Resorts which

lasted from 2004 until April 2008. On April 2008, thelasted from 2004 until April 2008. On April 2008, thehotel was again renamed to Trident Towershotel was again renamed to Trident Towersccontont
http://en.wikipedia.org/wiki/File:Oberoi-Hotel.jpghttp://en.wikipedia.org/wiki/File:Oberoi-Hotel.jpghttp://en.wikipedia.org/wiki/File:Oberoi-Hotel.jpg


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HistoryHistory The oberoi Group Hotels was founded by mr. The oberoi Group Hotels was founded by mr.Rai BahadurRai Bahadur

M.S.OberoiM.S.Oberoi in 1934 .in 1934 . They have two principal brands They have two principal brands THE DELUXE OBEROI BRAND andTHE DELUXE OBEROI BRAND and THE FIRST CLASS INTERNATIONAL TRIDENT BRANDTHE FIRST CLASS INTERNATIONAL TRIDENT BRAND..

It owns and runs thirty five luxury and first class hotels inIt owns and runs thirty five luxury and first class hotels inseven countries.seven countries.

Five Oberoi Group Hotels are members of 'Five Oberoi Group Hotels are members of 'The Leading HotelsThe Leading HotelsOf The WorldOf The World

Eight Oberoi Group Hotels are members of 'Eight Oberoi Group Hotels are members of 'The LeadingThe LeadingSmall hotels Of The WorldSmall hotels Of The World'.'.

It employs about 12,000 people worldwide.It employs about 12,000 people worldwide. They are the trend setter, as first to introduce inhouse They are the trend setter, as first to introduce inhouse

laundry and to employ women in their hotel.laundry and to employ women in their hotel.


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Type Hotels

Founded 1934

Headquarters Delhi, India

Key people Oberoi family

Industry Hospitality

Products Hotels

Website Oberoi Hotels & Resortswww.oberoihotels.com


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Mr. Rai Bahadur Oberoi was the founder of this largeMr. Rai Bahadur Oberoi was the founder of this largeempire.empire.

He was the pioneer who laid the foundation for theHe was the pioneer who laid the foundation for theemergence of the hospitality industry in Indiaemergence of the hospitality industry in India

Presently, Oberoi Hotels & Resorts includes 16 luxury hotelsPresently, Oberoi Hotels & Resorts includes 16 luxury hotelsand three cruisers in India, Mauritius, Egypt, Indonesia andand three cruisers in India, Mauritius, Egypt, Indonesia andSaudi Arabia.Saudi Arabia.

The last decade has witnessed the debut of new luxuryThe last decade has witnessed the debut of new luxuryOberoi leisure hotels in India and abroad.Oberoi leisure hotels in India and abroad.

In India, these hotels include :In India, these hotels include : The Oberoi Rajvilas, Jaipur;The Oberoi Rajvilas, Jaipur; The Oberoi Amarvilas, Agra;The Oberoi Amarvilas, Agra; Wildflower Hall, Shimla in the Himalayas;Wildflower Hall, Shimla in the Himalayas; The Oberoi Vanyavilas, Ranthambhore;The Oberoi Vanyavilas, Ranthambhore; The Oberoi Cecil, Shimla andThe Oberoi Cecil, Shimla and

The Oberoi Udaivilas, Udaipur.The Oberoi Udaivilas, Udaipur. Overseas, the new hotels include :Overseas, the new hotels include : The Oberoi Lombok in Indonesia,The Oberoi Lombok in Indonesia, The Oberoi, Mauritius andThe Oberoi, Mauritius and The Oberoi, Sahl Hasheesh in Egypt.The Oberoi, Sahl Hasheesh in Egypt. The Oberoi Zahra, Luxury Nile Cruiser, Egypt, was launched in 2007.The Oberoi Zahra, Luxury Nile Cruiser, Egypt, was launched in 2007.


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Oberoi RajvilasOberoi Rajvilas TheThe Oberoi GroupOberoi Group, founded in 1934, owns and manages 27, founded in 1934, owns and manages 27

hotels and three cruisers in five countries under the luxuryhotels and three cruisers in five countries under the luxury'Oberoi' and five-star 'Trident' brands. The Group is also engaged'Oberoi' and five-star 'Trident' brands. The Group is also engagedin flight catering, managing airport restaurants, travel and tourin flight catering, managing airport restaurants, travel and tourservices, car rentals, project management and corporate airservices, car rentals, project management and corporate air

charters.charters.


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The Oberoi MauritiusThe Oberoi Mauritius

ViewView The idyllic island of Mauritius with its unspoilt beaches and azure watersThe idyllic island of Mauritius with its unspoilt beaches and azure waters

offers a unique experience of European, African and Asian cultures. Theoffers a unique experience of European, African and Asian cultures. TheOberoi captures the spirit of the island in a resort that combines itsOberoi captures the spirit of the island in a resort that combines itsabundant natural beauty with refined luxury. The resort is located in 20abundant natural beauty with refined luxury. The resort is located in 20acres of beautiful sub-tropical gardens with a 600 meter oceanfront.acres of beautiful sub-tropical gardens with a 600 meter oceanfront.

Villas with private swimming pools and luxury pavilions offer panoramicVillas with private swimming pools and luxury pavilions offer panoramic

views of the ocean. Marble bathrooms with sunken tubs overlook privateviews of the ocean. Marble bathrooms with sunken tubs overlook privatewalled gardens.walled gardens.

The resort offers a range of water sports and recreation like wind surfing,The resort offers a range of water sports and recreation like wind surfing,water skiing, diving and sailing.water skiing, diving and sailing.


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war s an

AccoladesAccolades

Oberoi Hotels & Resorts have received awards andOberoi Hotels & Resorts have received awards andaccolades. Three Oberoi hotels were ranked amongst theaccolades. Three Oberoi hotels were ranked amongst thesix best in the world by the readers in "Travel + Leisuresix best in the world by the readers in "Travel + LeisureWorlds Best Awards 2008". "The Oberoi Rajvilas", Jaipur;Worlds Best Awards 2008". "The Oberoi Rajvilas", Jaipur;"The Oberoi Udaivilas", Udaipur and "The Oberoi"The Oberoi Udaivilas", Udaipur and "The Oberoi

Amarvilas", Agra were rated 2nd, 4th and 6th best hotels inAmarvilas", Agra were rated 2nd, 4th and 6th best hotels inthe world respectively. In the same readers poll, Thethe world respectively. In the same readers poll, TheOberoi Rajvilas, The Oberoi Udaivilas and The OberoiOberoi Rajvilas, The Oberoi Udaivilas and The OberoiAmarvilas were ranked 1st, 2nd and 3rd best hotelsAmarvilas were ranked 1st, 2nd and 3rd best hotelsrespectively in Asia.respectively in Asia.


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ReferencesReferences "Travel + Leisure World's Best Awards""Travel + Leisure World's Best Awards" "Travel Awards 2008 winners""Travel Awards 2008 winners" "Cond Nast Traveler:Readers' Choice Awards""Cond Nast Traveler:Readers' Choice Awards" "Padma Vibhushan for Tata, Mittal, Oberoi, Murthy""Padma Vibhushan for Tata, Mittal, Oberoi, Murthy" "Oberoi hotels among top three in Asia, six in world""Oberoi hotels among top three in Asia, six in world"

"Three Oberoi Hotels Ranked Among Six Best in World""Three Oberoi Hotels Ranked Among Six Best in World" "Readers' Travel Awards 2008""Readers' Travel Awards 2008" "Three Indian hotels figure on TripAdvisor's best hotels list""Three Indian hotels figure on TripAdvisor's best hotels list" "Taj and Oberoi Hotels - Unpolished Indian hospitality brand"Taj and Oberoi Hotels - Unpolished Indian hospitality brand

jewels"jewels"

"Oberoi Hotels - No reservations"Oberoi Hotels - No reservations "Oberoi Hotels ranked as Asia's leading brand""Oberoi Hotels ranked as Asia's leading brand"


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BibliographyBibliography

www.fourseasons.comwww.fourseasons.com

www.oberoihotels.comwww.oberoihotels.com

wikipediawikipedia


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