“Don't forget to show hospitality to strangers, for some who have done this have entertained angels without realizing it!” Hebrews 12:2

Welcome to the Host Team at Elim Church Northampton! We are excited that you have chosen to serve in this area. The Host Team is the first impression of Elim Northampton. Our goal is to help people walk with God by directing them into different ministry environments. During Jesus’ life, we see Him helping those around Him in many ways, removing obstacles in order to draw people closer to Him. Similarly, the Host Team provides an opportunity for us to help and serve those around us. Whether we’re helping park cars, serving coffee, or holding a door open; every act of kindness affects this first impression. We have the privilege of serving the church weekly, reminding us of the bigger picture of being Christ’s body. When we function as a unit people are impacted and lives are changed. Thank you again for serving on the host team, we look forward to serving alongside of you!

Host Team Leaders; David & Beverley Heighton Admin@elimnorthampton.com 01604 757878

1. Reception 2. New Visitors 3. Ushers 4. Café 5. Resource Shop 6. Security 7. Parking 8. Host Essentials 9. Host Application

Reception is our central information point. This is one of the most important roles, as people will be directed to the reception desk for all enquiries and for help. A good receptionist will point you in the right direction! Essentials: •Alert •Helpful •Well organised •Happy & Inviting Times: •Sunday morning briefing 9:45am (breakfast menu available @ cafe from 9am)

•Sunday family service; before & after the meeting 10-11am & 12- 1pm •Special events & evening services- Times may vary *We ask that all members of the team remain flexible to extend their closing times by an extra 15 minutes if church remains busy past this time

Roles: •Be welcoming, warm and friendly to all visitors to reception, giving them as much help as you are able •Answer questions and give information about the church •Promote leaflets and free magazines (only those provided by Elim church) •To provide and help people fill out forms and applications •To take note of all messages to be passed on to staff (put in the red box) •To look after lost property •To advise people regarding where to go for what they need •In the morning (approx. 10.30-11am) monitor those accessing the stairs and point visitors with young children in the right direction for God Tots, Parent Hub & baby change. •To join the rest of the host team for offering collection @11ish (overseer will notify you) Please note: •No children behind or on the desk •No crowds of friends and family surrounding the desk •Keep reception clean and tidy – notify staff of any forms that need replenishment •If you do not know the answer to a question (do not panic), jot down the question, name and contact details of the person and pop it in the red box. Let them know someone will get back to them. •No leaflets must be advertised without permission

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Every week our house welcomes in new people! We are all responsible for the guests who come into our house, but the new visitor hosts will be deliberately available for new people. We want to do all we can to make sure new people are given the opportunity to feel at home straight away. Your role is extra important as you will be the first face on the main entrance to welcome people. Essentials: •Alert •Able to approach people •Happy & Inviting •Very familiar with church layout & all church information Times: Sunday morning briefing 9:45am (breakfast menu available @ cafe from 9am)

•Sunday family service; before & after the meeting 10-11am & 12- 1pm •Special events & evening services- Times may vary We ask that all members of the team remain flexible to extend their closing times by an extra 15mins if church remains busy past this time

Roles: •One person to remain stationary in foyer, one person to be free to point visitors in the right direction (the reception hosts will help with this also). •To identify new visitors on arrival •To direct new visitors to where they need to go and arrange to meet them after the service in the new visitor lounge •Answer questions and provide information about the church (core values & beliefs, what services we offer, life groups) •Provide the church welcome pack & take contact details (fill out visitor card) •Help with operating the lift •To join the rest of the host team for offering collection @11ish (overseer will notify you) Please note: •Only new visitors are permitted in the lounge •Keep the lounge area clean & welcoming •Ensure mints/sweet bowl is full •If you do not know the answer to a question (do not panic), jot down the question, name and contact details of the person and pop it in the red box. Let them know someone will get back to them. •If the visitor lounge gets too crowded, encourage big families & groups of visitors to move on to the café or hub •If visitors have teenagers/children you can ask some reliable appropriate age hosts from youth or kids church to assist you in making them feel at home. •Packs containing free drink vouchers must only be given to first time visitors

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Ushers are responsible for looking after people once they have reached the church auditorium and help to protect the atmosphere of the service. Essentials: •Alert •Able to approach people •Happy & Inviting •Very familiar with church layout & all church information Times: •Sunday morning briefing 9:45am (breakfast menu available @ cafe from 9am)

•Sunday family service; before & after the meeting 10-11am & 12- 1pm •Special events & evening services- Times may vary We ask that all members of the team remain flexible to extend their closing times by an extra 15mins if church remains busy past this time

Roles: •Remain on the entrance doors of the auditorium; greeting & welcoming people •Help with seating allocation (direct to balcony when auditorium is full) •Distribute church leaflets •Direct the offering, with help from the rest of the host team •Inform families with babies, children & youth of our child facilities on arrival and advise that if children do remain in the service, they may be asked to watch the service in the hub area if their children/babies become restless •Be alert and attend to any disturbances during the service, e.g. babies, mobile phones, coughing fits or first aid needs & heckling. •Return to door posts to continue handing out literature & thank people for coming (at 12pm) •Operate lift when required to assist people on leaving the church •When auditorium is clear, tidy up auditorium, level chairs, remove any rubbish, leaflets etc.

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If you haven’t noticed, people LOVE coffee & FOOD, and we love to use these things to socialise over. Friendship is a vital part of our church and we love to encourage people to stay behind after the service & connect with one another. All it takes is a bit of tea pouring & washing up to bless & bring people together. Times: You can choose between two shifts for Sunday mornings; •Breakfast shift- 8:30- 10:30am or Lunch shift – 12-1:30pm •Sunday morning briefing 9:45am (optional) •Special events & evening services- Times may vary (We ask that all members of the team remain flexible to extend their closing times by an extra 15mins if church remains busy past this time) Roles: Breakfast shift •Prepare all café refreshments for the day •Replenish stock, stock take & temperature readings •Switch on all machines •Serve goods & operate till •Clean up café & kitchen from breakfast shift

Lunch Shift •Open café for 12:15pm •Serve goods & operate till (x2 people) •Make & serve free tea & coffee from the hatches (x2 people) •Put all products away when closed •Clean up café and kitchen area •Switch off all machines Please note; •Children must not be served hot drinks, unless accompanied by an adult. •No free items should be given out, other than authorised staff or on the condition that you have been presented with a first time visitor voucher (1 voucher per visitor entitles them to 1 speciality hot drink) •No children are permitted in the kitchen or behind the café •The café must remain closed & locked during service times •Aprons & café uniform may be provided for health & safety •Security must be alerted if you need help with problematic customers

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We love to be able to resource people’s lives with wholesome teaching & tools to help people in their walk with God. At the Resource shop we aim to provide our congregation with the latest and most relevant resources including our Sunday messages & pastor recommended books & C.D’S. Our aim is not to financially profit but to bless; therefore we try our best to have the most competitive prices. Essentials: •Till operation •Money handling Times: •Sunday family service; before & after the meeting 10-11am & 12- 1pm •Sunday morning briefing 9:45am (breakfast menu available @ cafe from 9am)

•Special events & evening services- Times may vary We ask that all members of the team remain flexible to extend their closing times by an extra 15mins if church remains busy past this time

Roles: •Keep shelves & products well presented •To familiarise yourself with current stock available & the layout of the shop. •To operate the till & card machine •To allow time at the end to lock up, cash up & take care of any other administrative duties •To join the rest of the host team for offering collection @11ish (oversee will notify you) Please Note: Further training will be needed to help you in this role

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After God, you are the protection of the church! This is an essential role on the host team. Essentials: •Alert & aware of potential situations •Unafraid to approach difficult circumstances •Can remain calm and act quickly & appropriately in times of emergency Times: You can choose between two shifts for Sunday mornings; - shift 1- 8:45-11am - Shift 2- 11am-1pm •Sunday morning briefing 9:45am (for shift 2 partner) •Special events & evening services- Times may vary We ask that all members of the team remain flexible to extend their closing times by an extra 15mins if church remains busy past this time

Roles: Both security shifts will act as a partnered team. •Shift 1 security. At 11am you monitor and watch over the church offering buckets as they are passed around, then guide the ushers out as they take the offering to the designated area. You then sit at the back of the service ready to be called upon in an emergency. • Shift 2 security. Just before 11am you take up the position left by shift 1 security person so that there is both a smooth handover and the offering buckets are protected

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The parking role is particularly important as you are the FIRST person people will encounter on their church experience. In addition, it is possible you will come into contact with our neighbours regarding parking arrangements, and this is a great opportunity for you to represent the church and our faith positively. You are ambassadors for the church! Essentials: •Reliability •Courtesy and tact •Good communication skills Times: •Sunday morning briefing 9:45am (breakfast menu available @ cafe from 9am)

•Sunday family service; before & after the meeting 10-11am & 12- 1pm •Special events & evening services- Times may vary We ask that all members of the team remain flexible to extend their closing times by an extra 15mins if church remains busy past this time

Roles: •Guiding people to park in appropriate areas •Responding to questions about the best place to park & location of car parks •Assisting people to park safely & considerately •Advising the church leaders of any incidents involving neighbours, in order that they may resolve appropriately Please note: We cannot force people to park as we would prefer, we can only encourage & offer advice. Should you encounter a difficulty please advise a member of the church leadership team

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All duties will be on a two week on, two week off rotation. It’s important to keep familiar faces for these job roles. Please send in preferred dates (if any) for your rota a month before the next rota is issued to admin@elimnorthampton.com Please read your “Host Team” hand book and familiarise yourself with your job roles well. Attend the appropriate training sessions and team meetings when necessary Make sure your team leader has a reliable contact for you, for receiving your rota or for any messages Please respond to contact from the Team Leaders, they need to know if their communication is reaching you Briefing starts at 9:45am every Sunday mornings for those on duty. You are welcome to come and have your breakfast at the café from 9am. Everyone on duty must return to their posts at 12 o clock (even if the service has not come to a close) The whole team on duty will gather at 11ish or on the Team Leaders’ alert to take the offering buckets Keep updated with all church information; Check church website www.elimnorthampton.com & emails from team leaders so that you are well equipped to inform others Know the church layout & ministry departments well Ensure children, family & friends do not accompany you whilst you are on duty Please keep mobile phones out of use whilst on duty If you ever have a problem during your duty or first aid is required, alert your team leader. We are all one team and we are all responsible for the guests who come into our house Identification is key; don’t forget to wear your HERE2HELP T-shirt that has been provided for you. (If you are on café, security or car parking, additional coats & aprons will be provided). Don’t forget your all-important smile

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Full Name

Address

Tel

Email

Cafe

New Visitor hosts

Reception

Resource Centre

Usher

Security

Parking

Area of interest (please rate all areas, 1 being your highest & 7 being your lowest

What are your strengths and weaknesses?

Duties would be on 2 week on 2 week off rota (please comment how committed you could be to this).

Please specify the best way to; Contact you: phone call /text / email /fb /twitter / letter Receive your rota: phone call /text / email /fb /twitter /letter

Other comments:

Please post your completed form in the RED BOX at reception.

ELIM CHURCH NORTHAMPTON | GLADSTONE RD | NORTHANTS | NN5 7EG tel: 01604 757 878

email: admin@elimnorthampton.com t: @elimnorthants f: Elim Church Northampton