Job Description

Job Title Hostess

Purpose of job To handle table reservations, control the flow of guest and seating

them in accordance.

Main task

To check, update and follow up on daily events.

To check and update poster according to meal period.

To handle reservations, enquiries, allocate tables, greet and seat guests.

To have knowledge of menus and beverage list.

Handles customer complaints whenever possible, or reports them to supervisors.

Reporting line

Restaurant Supervisor

In the absence of the above, Restaurant Manager

Working relationships

Internal – Kitchen, Bar, Housekeeping, Front Office, Engineering

External – n/a

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Performance Description

Job title Hostess

Key result area Standard of performance

Daily events 100% aware of outlet activities

Table reservations

100% accurate information

100% in accordance to hotel SOP

Zero error

Product knowledge

100% familiar with all outlet products

Satisfactory knowledge during random

testing

Attendance 100% compliance with hotel rules and

regulations

Grooming 100% compliance to UAB global

standard

Daily briefing Participate daily

Guest feedback To collect 3 guest questionnaire per day

Menu presentation 100% clean and presentable

Zero complaint from superior

Flower arrangement

100% fresh flowers

No drooping

No loose petals

Cleanliness and Hygiene 100% adherence of cleaning standards

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