Hoffman Construction at a Glance• Headquarters in Portland, Oregon• Nearly 500 full-time employees• Four permanent office locations in the United States and various active job sites

Business Situation. Prior to switching to X5 Hosted Voice, Hoffman had been using everything from single lines to PRI T1’s and small phone systems for their multiple job sites. Because availability and budget varied from one job site to another, there was no consistency, and each new job meant starting all over again with the carrier selection process.

Having to hunt down a new carrier for every new location was a major hassle for Hoffman. Managing new relationships, new orders, and installations was frustrating as well as expensive.

There was also the issue of job size. With variations in the numbers of workers and phones required at each site, Hoffman needed a more scalable solution.

When they began investigating in more detail the costs of their various services and realized how much time and money was being wasted through inefficiencies, they decided to seek out an alternative solution and take a look at how Hosted Voice might solve their issues.

Solution. Hoffman was already an X5 customer for Traditional Voice, Internet, and Data services so it was natural to inquire about their Hosted Voice solution. Although Hoffman was slightly hesitant to switch to an entirely different platform, the fact that X5 was using their own Hosted Voice services for their own offices gave Hoffman the confidence to make the switch.

X5’s Hosted Voice solution completely eliminated the need to manage multiple carriers and all of the hassles and frustrations that came along with it. X5 became Hoffman’s single point of contact for all job sites, since X5 Hosted Voice services can be implemented anywhere throughout the USA.

Hoffman Corporation is one of the largest general contractors in the United States and has completed some of the most challenging projects in the world. They have an annual volume of $1 billion, and they are consistently in ENR’s Top 400 general contractors.

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X5’S HOSTED VOICE PROVIDED HOFFMAN CONSTRUCTION A SIMPLE, FLEXIBLE SOLUTION

HOSTED VOICE CASE STUDY

HOFFMAN CONSTRUCTION

Also, installation became much less complicated. With plug-and-play simplicity, new job sites were up and running almost instantaneously.

Finally, X5’s Hosted Voice was easily scalable to the size of the job site, eliminating Hoffman’s frustrations related to right-sizing each service.

Benefits

• Single Point of Contact: Hoffman now only has one relationship to manage, no matter where the job site is located. Going from multiple carriers, contracts, and relationships down to a single point of contact has eliminated frustration while saving time and improving efficiencies.

• Cost Savings: With the implementation of X5’s Hosted Voice solution, Hoffman now gets all of the services that their job sites need while staying within their tight budgets. In addition, all service, maintenance, upgrades and license fees are now included in their monthly service fee.

• Time Savings: Hoffman no longer manages multiple carrier relationships and their associated hassles. Instead, X5 is a single point of contact for all of their needs, saving their internal staff hundreds of hours of work.

• Simplicity: X5’s Hosted Voice services are very quick and simple to set up. When Hoffman needs to add new services or lines, X5 simply sends already configured phones to their job site. The phones work within a few minutes of being plugged in.

“The best part of working with X5 is we work with the same people all the time. They really take the time to get to know our business and our unique needs. They have a personal interest in helping us be successful. Before switching to X5 Hosted Voice, I had the hassle of hunting down new carriers for every new location. Working through their phone trees, figuring out what option to choose, and then dealing with whoever answered the phone when trying to order, install, or troubleshoot was incredibly frustrating and expensive.

Thanks to X5, I now have one single point of contact. This means a lot less frustration, and more importantly, more time and resources to dedicate to other important projects. I would highly recommend X5 Hosted Voice to any company looking to streamline their telecom processes while implementing a highly scalable and affordable solution.”--Anne Bell, Hoffman Construction

www.x 5so lut ions.com | 1.888.588.1501

Ready to learn more?Contact us today to discover how X5 Solutions can assist you with all of your telecom needs!

Email: info@X5Solutions.comPhone: 206-973-5800Toll Free: 1-888-588-1501

HOSTED VOICE CASE STUDY

X5’S HOSTED VOICE PROVIDED HOFFMAN CONSTRUCTION A SIMPLE, FLEXIBLE SOLUTION