Hosted Telephony: Your Key to Success

VoIP, or, Voice over Internet Protocol, is often mistakenly referred to as hosted

telephony and it is relatively new compared to the existing telephone systems in the

market. VoIP is a technology that helps in converting the analog voice signals to digital

data packets which are then transmitted over the Internet. VoIP has become quite

popular among business organizations because of the advanced telephony features it

offers and the low price attached to the services.

Old PSTN PBX

The old PBX system at the office was used to connect multiple telephones to the same

PSTN network. These PBX systems were installed in the office premises and they

provided some additional telephony features beyond the usual calls. Features like call

transfer, voicemail services and call forwarding made it quintessential for any office that

handled large volume of calls regularly. Though PBX is still used by a large number of

companies, it has always had its drawbacks. One major downside of PBX is that

companies had to employ full time engineers and operators for its maintenance and

operations. This often eats away a part of the company’s budget, which can be pretty

difficult for the smaller companies that depend on third party companies for making

outgoing calls. Small companies often find it really difficult to pay the fees for using the

third party PBX services.

The Success of Hosted Telephony

Hosted telephony has been really successful because it because it is less expensive

than a PBX system, and users do not need any special hardware for setting up the

connection within or outside the company. Business owners like you and me will love to

work with hosted telephony because it helps us save a lot of money, and at the same

time, gives us advanced features.

The primary technology that hosted telephony uses for connecting one line with another

is the Internet Protocol. Thus, the existing network infrastructure that connects to the

Internet can be used for telecommunication services as well.

The costs of owning as well as using hosted telephony are much lower than the PBX

system because the latter needs to be upgraded from time to time so that it does not

become obsolete. On the other hand when you are using a hosted telephony system,

you have the unique advantage where the system is upgraded by the service provider

on a regular basis. You will never really have to worry about upgrades. The hosted

telephone systems are easier to manage as it is a web-based system and does not

involve complex hardware at the user’s end.

Advantages Galore

Another big advantage of using hosted telephony is that it ensures business continuity

so that you never lose out on the business. In the event of an unfortunate incidence, if

your communication system fails at your end, there is the option of redirecting the calls

to mobile phones or the branch offices. This is part of the disaster management of

hosted telephony systems – the third-party service providers are there to provide you

complete support during communication outages.

Higher flexibility and better security are the other two features of hosted telephony

systems as the third party service providers take care in making the system extremely

secure to prevent unwanted access. Clients are able to choose and use the features

they find useful and do not need to spend on unnecessary features. You will be able to

pick the features that suit the communication needs of your business.

Hosted telephony comes loaded with numerous advanced telephony features that

would help you to route the calls intelligently and present a professional image of your

company. Every good hosted telephone service provider will be ready to provide you

with complete support when you decide to buy their services.

About Technology Convergence Group

Technology Convergence Group (TCG) is a provider of business telecommunication

solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. TCG is a Toshiba

Platinum Dealer, which is the highest attainable certification level. TCG supports all

Toshiba telephone systems from the IPedge VoIP system all the way to Strata

communication systems. At TCG, technicians are Toshiba certified and have an

average of over 20 years of experience.