hosted by searchsap.com’s sap report card vicki-lynn brunskill, editor, searchsap.com jon panker,...
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SearchSAP.com’sSAP Report Card
Vicki-lynn Brunskill, Editor, SearchSAP.comJon Panker, Editorial Director, TechTarget
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About the survey
Conducted via Web form, September, 2004
Invitations sent to SearchSAP members on nth name basis
300 surveys completed
Results to be published on www.SearchSAP.com
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Demographics
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Company size
0 50 100 150
<500
500-1000
1,000-5,000
5,000-10,000
>10,000
# of respondents
=
“How many employees are in your entire organization?”
N=300
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Location
0 50 100 150
North America
South America
Germany
United Kingdom
Europe-other
Asia Pacific
Africa/ Middle East
# of respondents
=
N=300
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Purchase power
0 50 100 150 200
Determine need
Evaluate products/ services
Recommend and specify products
I mplement products/ services
Decision maker
# of respondents
=
N=300
What is your role in purchasing products, services and/or technology?
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Deployment
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Deployment
Which SAP release do you currently work with?
1. mySAP ERP 2. Enterprise 4.7 3. 4.x 4. 3.x or earlier
Which SAP release do you currently work with?
0/0
30% 30%
20% 20%
1 2 3 4
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Release profile
“Which SAP release do you currently work with?”
0 50 100 150 200 250
3.x or earlier
4.x
Enterprise 4.7
mySAP ERP
# of respondents
=
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Migration plans
less than 12 months
36%
more than 12 months
40%No plans
24%
If you are not using Enterprise or mySAP ERP, when will you upgrade?
N=300
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0/0
50% 50%
1 2
1. Enterprise 2. mySAP ERP
Which upgrade path will you follow?
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Migration plans
Enterprise (4.7)66%
mySAP ERP34%
Which upgrade path will you follow?
N=300
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NetWeaver
Very well3%
Moderately well17%
A little40%
Not at all40%
“How well do you believe you understand SAP’s NetWeaver initiative?”
N=300
2003
Very well15%
A little62%
Not at all23%
2004
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0/0
40%
30% 30%
1 2 3
1. Yes 2. No3. Not Sure
Do you plan to incorporate NetWeaver into your system?
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NetWeaver
Yes38%
No19%
Don't know43%
“Do you plan to incorporate NetWeaver into your system? ”
N=300
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Attitudes
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Value perception
“What is your opinion of the following statement: ‘SAP products offer good value for the money?’”
Agree85%
Disagree15%
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Market power in flux
Declining18%
Increasing64%
Not changing18%
“Would you say SAP's market influence is…”
N=300
Declining19%
Increasing39%
Not changing42%
2003 2004
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Support report
2 3 4
Crisis
User education
Pre-sale
200420032002
=
“Rate your satisfaction with SAP customer support in these areas.”
Avg. N=300
Very unsatisfied Very Satisfied
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Documentation
2 3 4
Upgrade
New product
SAP Service Marketplace
Online Service System (OSS)
20042003
=
“Rate your satisfaction with SAP documentation in these areas.”
Avg. N=300
Very unsatisfied Very Satisfied
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Corporate Image
0 100 200 300
Flexible,customer-centric
organization
Uncaringcorporatemonolith
Innovativetechnology
leader
Key businesspartner
# of respondents
Sep-04Sep-03Mar-03
=
“Which statement best describes SAP's corporate image?”
N=300
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Conclusions
Customers are, overall, pretty confident in SAP
Customers are embracing Enterprise (4.7)
NetWeaver message becoming clearer
Customer support and documentation declined since 2003
Corporate image improved since 2003