HOSTIntegrated Data: The Intersection of Safety, Quality and the Patient ExperienceJim Merlino, MDPresident & Chief Medical Officer, Strategic Consulting, Press Ganey

Improving Patient Experience through Physician & Administrator CollaborationHope Greig, MSH, FACHEAdministrator, Patient Experience, Mayo Clinic

Heart to Heart: Our Impact to Excellence JourneyJennifer Jackson, RN, DNP Chief Nursing Officer & Vice President, Patient Care Services, University of Cincinnati Medical Center

Measure and Move Together: Connecting the Employee and Patient ExperienceJoseph CabralChief Human Resources Officer, Partners Healthcare

Engaging Caregivers to Transform Experience: The Palmetto Health Story Charity Garris, MBAExperience Leader, Palmetto Health

Deconstructing the Caring Environment to Enhance Engagement & ResilienceDeirdre Mylod, PhD Executive Director, Institute for Innovation; SVP Research & Analytics, Press Ganey

Patient Experience as a Strategic ImperativeJulie Kennedy Oehlert, DNP, RN Chief Experience Officer, Vidant Health

A Journey to Highly Reliable Extraordinary CareShannon Phillips, MD, MPH Chief Patient Safety and Experience Officer, Intermountain Healthcare

The Power of MomentsDan Heath Senior Fellow, Duke’s CASE Center

Improving Patient Experience through Physician & Administrator CollaborationDavid Nestler, MD Medical Director, Patient Experience, Mayo Clinic

Integrated Data: The Intersection of Safety, Quality and the Patient ExperienceNell Buhlman, MBA Chief Strategy Officer, Press Ganey

Preparing Patient Experience Strategy with the Regulatory Environment in MindJodie Cunningham, MBA Vice President, Chief of Staff, Press Ganey

KEYNOTEIndustry Transformation: Empowering Your Organization to Build a Better Care SystemMark Keroack, MPH President & Chief Executive Officer, Baystate Health

REGISTER TODAY >

Elaine PageVice President & Chief People Innovation Officer, Northwell Health

Mary Beth Hardy, MPHVice President, People-centered Care Experience, Trinity Health

Thomas Lee, MD Chief Medical Officer, Press Ganey

Craig Clapper, PE, CMQ/OEPartner, Strategic Consulting, Press Ganey

Marty Wright Senior Manager, Strategic Consulting, Press Ganey

Christy Dempsey, MSN, RN, MBA, CENP, CNOR, FAAN Chief Nursing Officer, Press Ganey

Rana Awdish, MD Medical Director of Care Experience Henry Ford Health System

Erin Leff, MBA Chief Operating Officer, Kaiser Permanente Washington

Creating a Culture of Caring: Healing Medicine with Compassion

Investing in Employee Engagement to Accelerate Quality, Patient Experience

Connecting Safety and Quality to the Experience of Care

The Pivotal Partnership: Enhancing the Experience and Delivery of Care through Nursing

ROUNDTABLE DISCUSSIONSShare your perspectives and participate in conversations around focused patient experience issues, themes and best practices during Roundtable Discussions. Choose one of the following sessions to learn from and share with Press Ganey thought leaders and executives from premier health care organizations as they facilitate in-depth dialogue with your peers.

REGISTER TODAY >

Day One | Thursday, Sept. 21

8:00 – 9:00 a.m. Breakfast 9:00 – 9:15 a.m. Welcome Remarks and Introductions Jim Merlino, MD, President & Chief Medical Officer, Strategic Consulting, Press Ganey

9:15 – 10:15 a.m. KEYNOTE—Industry Transformation: Empowering Your Organization to Build a Better Care System Mark Keroack, MPH, President & Chief Executive Officer, Baystate Health

10:15 – 10:30 a.m. Break 10:30 – 11:30 a.m. Measure and Move Together: Connecting the Employee and Patient Experience Joseph Cabral, Chief Human Resources Officer, Partners Healthcare

11:30 a.m. – 12:15 p.m. Improving Patient Experience through Physician & Administrator Collaboration Hope Greig, MSH, FACHE, Administrator, Patient Experience, Mayo Clinic David Nestler, MD, Medical Director, Patient Experience, Mayo Clinic

12:15 –1:15 p.m. Lunch

1:15 – 2:00 p.m. Heart to Heart: Our Impact to Excellence Journey Jennifer Jackson, RN, DNP, Chief Nursing Officer & Vice President, Patient Care Services, University of Cincinnati Medical Center

2:00 – 2:45 p.m. A Journey to Highly Reliable Extraordinary Care Shannon Phillips, MD, MPH, Chief Patient Safety and Experience Officer, Intermountain Healthcare

2:45 – 3:15 p.m. Break 3:15 – 4:30 p.m. Roundtable Discussions Creating a Culture of Caring: Healing Medicine with Compassion Rana Awdish, MD, Medical Director of Care Experience, Henry Ford Health System Thomas Lee, MD, Chief Medical Officer, Press Ganey

Investing in Employee Engagement to Accelerate Quality, Patient Experience Elaine Page, Vice President & Chief People Innovation Officer, Northwell Health Marty Wright, Senior Manager, Strategic Consulting, Press Ganey

Connecting Safety and Quality to the Experience of Care Erin Leff, MBA, Chief Operating Officer, Kaiser Permanente Washington Craig Clapper, PE, CMQ/OE, Partner, Strategic Consulting, Press Ganey

The Pivotal Partnership: Enhancing the Experience and Delivery of Care through Nursing Mary Beth Hardy, MPH, Vice President, People-centered Care Experience, Trinity Health Christy Dempsey, MSN, RN, MBA, CENP, CNOR, FAAN, Chief Nursing Officer, Press Ganey

4:30 – 4:45 p.m. Break 4:45 – 5:15 p.m. End of Day Remarks Jim Merlino, MD, President & Chief Medical Officer, Strategic Consulting, Press Ganey

6:00 – 8:30 p.m. Networking Reception | Legal Harborside—3rd Floor Promenade Deck

NETWORKING RECEPTIONLegal Harborside—3rd Floor Promenade DeckThursday, Sept. 21 | 6:00 – 8:30 p.m.

REGISTER TODAY >

Day Two | Friday, Sept. 22

7:00 – 7:45 a.m. Breakfast 7:45 – 8:30 a.m. Integrated Data: The Intersection of Safety, Quality and the Patient Experience Jim Merlino, MD, President & Chief Medical Officer, Strategic Consulting, Press Ganey Nell Buhlman, MBA, Chief Strategy Officer, Press Ganey

8:30 – 9:15 a.m. Patient Experience as a Strategic Imperative Julie Kennedy Oehlert, DNP, RN, Chief Experience Officer, Vidant Health

9:15 – 9:30 a.m. Break 9:30 – 10:15 a.m. Engaging Caregivers to Transform Experience: The Palmetto Health Story Charity Garris, MBA, Experience Leader, Palmetto Health

10:15 – 11:00 a.m. Preparing Patient Experience Strategy with the Regulatory Environment in Mind Jodie Cunningham, MBA, Vice President, Chief of Staff, Press Ganey

11:00 – 11:15 a.m. Break 11:15 – 11:45 a.m. Deconstructing the Caring Environment to Enhance Engagement & Resilience Deirdre Mylod, PhD, Executive Director, Institute for Innovation; SVP Research & Analytics, Press Ganey

11:45 a.m. – 12:30 p.m. Closing Remarks: The Power of Moments Dan Heath, Senior Fellow, Duke’s CASE Center Jim Merlino, MD, President & Chief Medical Officer, Strategic Consulting, Press Ganey

“I am overwhelmed with joy I was able to attend and listen to best practices from other organizations. I can now bring the ideas back to my organization to try to implement them.”

“Likeminded people coming together to share best practices and stories. The intersection of quality, outcomes, and experience was nicely emphasized. The practical aspects and experiences outlined were invaluable.”

“Tremendous value of having some of the top hospital leaders in the country sharing their insight within a single focus on patient experience!”

“Lots of high-level thoughts and strategy that was definitely helpful. Also got to network and build relationships with other leaders.”

- 2016 Summit Attendees

REGISTER TODAY >

TRAVEL RECOMMENDATIONSThe closest airport to Seaport Hotel is Boston Logan International Airport (BOS). Sessions begin at 9:00 a.m. EST on Thursday, Sept. 21. Attendees should plan to arrive in Boston before 8:00 a.m. Thursday, Sept. 21 and depart Friday, Sept. 22 after noon EST, when sessions conclude.

REGISTRATIONThe Summit registration is $545. Register online to reserve your spot. Registration is open only to current Press Ganey clients. If you have questions, please contact our events team.

CANCELLATIONSCancellations must be sent in writing to executivesummit@pressganey.com. To receive a full refund, cancellations must be made three business days prior to the event. If cancellations are made after that time, or if a registrant does not attend, the full registration fee will be charged.

ATTENDEE SUBSTITUTIONIf you’ve registered for the summit, but can no longer attend and want to send someone in your place, you must cancel your registration by sending an email to executivesummit@pressganey.com. You must then register the new attendee online.

CONTINUING EDUCATION CREDITSThis program is eligible for up to 9 contact hours.

In support of improving patient care, Press Ganey is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

California Board of Registered Nursing. CEP16713

Press Ganey is authorized to award pre-approved ACHE Qualified Education credit for programs toward advancement, or recertification in the American College of Healthcare Executives. Participants in select programs wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

If you have any questions about continuing education, please email continuingeducation@pressganey.com.

Seaport Hotel1 Seaport Lane, Boston, MA 02210

Phone – 617-385-4000 | Reservations – 877-732-7678 | Reserve your room online Room Rate: $309/night plus taxes Cutoff Date: Aug. 30, 2017

Please contact the hotel directly to make reservations, cancellations or changes to your hotel reservations. For your convenience, a block of rooms has been reserved. Mention Press Ganey when booking. Space is limited; register early. Hotel accommodations are not included in the Summit registration fee.

HOTEL INFORMATION

REGISTER TODAY >